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Mercure Nairobi Upper Hill

4.0 star property

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Photo gallery for Mercure Nairobi Upper Hill

Minibar, in-room safe, desk, soundproofing
Meeting facility
Breakfast, lunch, dinner served; pool views
Breakfast, lunch, dinner served; pool views
Breakfast, lunch, dinner served; pool views

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Air conditioning
  • Breakfast available
  • Room service
  • Housekeeping
  • Laundry

Explore the area

View in a map
Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000
  • Place, Uhuru Park
    ‪13 min walk‬
  • Place, Kenyatta International Convention Centre
    ‪3 min drive‬
  • Place, Yaya Centre
    ‪5 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪17 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Classic Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Mercure Nairobi Upper Hill

Art Deco hotel with 24-hour front desk and restaurant
This smoke-free hotel features a restaurant, 24-hour room service and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
Mercure Nairobi Upper Hill offers 44 air-conditioned accommodations with minibars and a safe. Televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

During your stay at Mercure Nairobi Upper Hill, you'll be within walking distance of Uhuru Park. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy pool views while dining at Kahawa restaurant
  • Buffet breakfast served daily for a fee
  • Wired Internet in some public areas for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • 10 minutes by car from Nairobi National Park and 13 minutes from United Nations Office at Nairobi
  • Airport, railway station and theme park shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. Business amenities include meeting rooms, coworking spaces, and limo/town car service. Event space at this hotel measures 5813 square feet (540 square metres) and includes conference space. An area shuttle within 200 kilometres and an airport shuttle (available 24 hours) are available for a fee. Gift shops/newsstands, tour/ticket assistance, and concierge services are also featured at the business-friendly Mercure Nairobi Upper Hill. Self parking is free.

This Art Deco Nairobi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Kahawa restaurant – Overlooking the pool, this restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (USD 2.50 per day)

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 200 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 per person
  • A restaurant

Restaurants on site

  • Kahawa restaurant

Things to do

  • Pool

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 5,813 square feet of conference space
  • Coworking space
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift (120 centimetre wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Nairobi Upper Hill

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 3740 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30 per person
  • Fee for wired Internet in public areas: USD 2.5 per day (rates may vary)
  • Airport shuttle fee: USD 35 per person (one-way)
  • Rollaway bed fee: USD 3740 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Mercure Nairobi Upper Hill offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel

Mercure Nairobi Upper Hill Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 98 out of 178 reviews
Rating 8 - Good. 57 out of 178 reviews
Rating 6 - Okay. 10 out of 178 reviews
Rating 4 - Poor. 8 out of 178 reviews
Rating 2 - Terrible. 5 out of 178 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jayne

I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works.
Stayed 1 night in Jul 2025

10/10 Excellent

Iman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

It was great.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mauricio

Stayed 10 nights in Jun 2025

8/10 Good

Robert

Stayed 1 night in Jun 2025

10/10 Excellent

Lucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Mar 2025

6/10 Okay

richard

Its ok
Stayed 1 night in Nov 2024

10/10 Excellent

Taniesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Susan, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities for a work trip. Staff very kind and helpful.
Stayed 2 nights in Jun 2024

10/10 Excellent

Eugène

Liked: Cleanliness, staff & service, property conditions & facilities
Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Stayed 2 nights in Mar 2024

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

FUMITO

Stayed 4 nights in May 2023

10/10 Excellent

Silviu

Stayed 4 nights in Mar 2023

10/10 Excellent

BRUCE

Stayed 5 nights in Feb 2023

8/10 Good

EDWARD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for business
Stayed 2 nights in Jul 2022

8/10 Good

Kyss

Travelled with family
Liked: Cleanliness, staff & service
Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Stayed 3 nights in Jul 2022

8/10 Good

Perry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great service, hard beds

Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Stayed 2 nights in Jul 2022

10/10 Excellent

ALVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Ranjit

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not to the Crown Plaza level expected

Old Hotel and needs some serious renovation
Stayed 3 nights in Jun 2022

10/10 Excellent

Michael G

Stayed 1 night in Aug 2021

4/10 Poor

Harvey

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Not a Happy Stay

Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Stayed 2 nights in Dec 2020

10/10 Excellent

Harvey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Stayed 2 nights in Nov 2020

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Abdulkadir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people very friendly
Stayed 3 nights in Aug 2020

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers
Stayed 1 night in Jan 2020