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Aparthotel

Pan Pacific Serviced Suites Nairobi

5.0 star property
VIP Access

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Photo gallery for Pan Pacific Serviced Suites Nairobi

Exterior
Property video
Lobby
Four Bedroom Penthouse | Living area | 43-inch Smart TV with satellite channels, TV
Outdoor pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Pet-friendly
  • Restaurant
  • Laundry room
  • Gym

Explore the area

View in a map
Corner of Westlands Road & Chiromo Lane, Global Trade Center (GTC), Nairobi
  • Place, University of Nairobi
    ‪10 min walk‬
  • Place, Nairobi National Museum
    ‪10 min walk‬
  • Place, Sarit Centre
    ‪18 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for One Bedroom Suite King

43-inch Smart TV with satellite channels, TV

One Bedroom Suite King

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Deluxe Suite King

Egyptian cotton sheets, premium bedding, Select Comfort beds

One Bedroom Deluxe Suite King

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Premier Suite King

43-inch Smart TV with satellite channels, TV

One Bedroom Premier Suite King

  • City view
  • 108 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite King & Twin

43-inch Smart TV with satellite channels, TV

Two Bedroom Suite King & Twin

  • City view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Two Bedroom Suite King & Queen

43-inch Smart TV with satellite channels, TV

Two Bedroom Suite King & Queen

  • City view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Deluxe Suite King & Queen

43-inch Smart TV with satellite channels, TV

Two Bedroom Deluxe Suite King & Queen

  • City view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Four Bedroom Penthouse

Four Bedroom Penthouse | City view

Four Bedroom Penthouse

  • City view
  • 309 sq m
  • 4 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Single Bed

View all photos for Deluxe Suite, 3 Bedrooms

Deluxe Suite, 3 Bedrooms | Dining room

Deluxe Suite, 3 Bedrooms

  • City view
  • 137 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 3 Bedrooms

43-inch Smart TV with satellite channels, TV

Suite, 3 Bedrooms

  • City view
  • 137 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Deluxe Suite King

Private kitchen | Full-sized fridge, microwave, oven, stovetop

One Bedroom Deluxe Suite King

  • Sleeps 2
  • Free Wi-Fi

View all photos for Two Bedroom Suite King & Twin

Egyptian cotton sheets, premium bedding, Select Comfort beds

Two Bedroom Suite King & Twin

  • Sleeps 4
  • Free Wi-Fi

View all photos for One Bedroom Suite King

Egyptian cotton sheets, premium bedding, Select Comfort beds

One Bedroom Suite King

  • Sleeps 2
  • Free Wi-Fi

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About this property

Pan Pacific Serviced Suites Nairobi

An outdoor pool, a restaurant and a fitness centre are available at this aparthotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site. Each apartment provides a kitchenette with a fridge, an oven, a stovetop and a microwave. Comforts include a Select Comfort bed and Egyptian cotton sheets, and guests will also appreciate thoughtful touches, such as bathrobes and slippers.
Pan Pacific Serviced Suites Nairobi offers 128 accommodations with all-in-one washer/dryers and complimentary bottles of water. Rooms open to furnished balconies. This individually furnished accommodation has separate sitting areas and includes dining tables and kitchen islands. Select Comfort beds feature Egyptian cotton sheets and premium bedding. Accommodation at this 5-star aparthotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

43-inch Smart televisions come with satellite channels. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Pan Pacific Serviced Suites Nairobi, you'll be connected to a shopping centre and within walking distance of Sarit Centre. You'll find features such as free WiFi in public areas and a free area shuttle, plus an outdoor pool. This luxury aparthotel has 128 apartments. A kitchenette and an all-in-one washing machine and dryer are available in each apartment.
  • Each apartment offers a kitchenette, an all-in-one washing machine and dryer and a furnished balcony
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 2-minute drive from Sarit Centre and a few minutes from The Aga Khan University Hospital
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee
Pan Pacific Serviced Suites Nairobi offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 5 meeting rooms available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Pan Pacific Serviced Suites Nairobi. A free area shuttle within 3 kilometres is available. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Nairobi aparthotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Pan Pacific Serviced Suites Nairobi has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 3 kilometres
  • Car hire
  • Car not required
  • Onsite parking available only on request
  • Secured, covered extended parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Children's games
  • Free cot
  • Playground

Kitchenette

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen island
  • Microwave
  • Oven
  • Toaster
  • Water dispenser

Dining

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 25 for adults and USD 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Dining table
  • Limited room service

Bedrooms

  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area

Entertainment

  • 43-inch Smart TV with satellite channels
  • Art gallery

Outdoor areas

  • Furnished balcony

Laundry

  • All-in-one washer/dryer
  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities

Work spaces

  • 5 meeting rooms
  • Laptop workspace

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: USD 15 per pet per night
  • Deposit: USD 15 per night

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Connected to a shopping centre
  • In a business district
  • In an entertainment district
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping centre
  • Near the airport

Things to do

  • Billiards/pool table
  • Gym
  • Shopping centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 128 units
  • Cleaning products are eco-friendly
  • Individual furnishings
  • Reception hall
  • Water dispenser

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet (varies based on length of stay), plus a deposit of USD 15 per night
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 25 for children
  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 50 (one-way), (up to 5 years old)
  • Pet deposit: USD 15 per night
  • Pet fee: USD 15 per pet (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Pan Pacific Serviced Suites Nairobi offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Pan Pacific Serviced Suites Nairobi Nairobi
Pan Pacific Serviced Suites Nairobi Aparthotel
Pan Pacific Serviced Suites Nairobi Aparthotel Nairobi

Pan Pacific Serviced Suites Nairobi Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 32 out of 40 reviews
Rating 8 - Good. 5 out of 40 reviews
Rating 6 - Okay. 1 out of 40 reviews
Rating 4 - Poor. 2 out of 40 reviews
Rating 2 - Terrible. 0 out of 40 reviews

9.6/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

christopher

Liked: Cleanliness, amenities, communication
Kind people and great accommodation
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Elinor

Liked: Cleanliness, amenities, communication
Very accommodating staff, clean rooms, nice that it's connected to the GTC including a Carrefour for small necessities, water, and snacks!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent property highly recommended.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Hibak

Liked: Cleanliness, amenities, communication
Great place and read it clean. Excellent service.
Stayed 14 nights in Dec 2025
Verified

10/10 Excellent

steven

Liked: Cleanliness, amenities, communication
Clean security great staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Abukar

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was very clean and quiet perfectly and staff were very friendly
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Shivanga

Liked: Amenities
Very cozy..
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

SupaNova

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely hotel/suite with a welcoming competent staff!
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had a great time at Pan Pacific and will be coming back again. The staff were excellent, security was great, suite was large and well appointed and being directly attached to the GTC mall made it easy to get to additional reataurants, grocery store, pharmacy and more. I also made good use of the gym and outdoor pool.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

ceaser

Liked: Cleanliness, amenities, property conditions & facilities, communication
Highly recommend
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Ronnie

Liked: Cleanliness, check-in, communication, listing accuracy
The kitchen is very sparse. Needs more cooking utensils, more pans and some basic seasoning like salt and pepper or.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Kevon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really enjoyed my stay at the Pan Pacific! Check-in was smooth and easy and everyone at the front desk was welcoming and helpful. My room exceeded expectations and there was plenty of space to relax, the bed was very comfortable, and the shower was perfect for coming back from a multi day safari! There’s a Carrefour grocery store available with fresh fruits and other items that can be taken back to the room and prepared in the furnished kitchen. I’d definitely stay here again!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Olumbe

Spotless
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Priscah K

Liked: Cleanliness, property conditions & facilities, communication
Great service
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities, communication
I think this is the best place to stay in Nairobi. When the mall is completed, shopping and eating can be done within next door
Verified

8/10 Good

Tarkisha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful unit,have everything you. Pool was to cold,but it was Beautiful and clean.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Sandeep

Disliked: Cleanliness, amenities, communication
Suites were spacious, facilities are good for long length stay. Club next door - heard thumping noise all night. Floors smelled of food being cooked all night & seeped into out flat. Dining options are not great.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities, communication
I can’t say great things about Pan Pacific. I’ll recommend this place to any traveling to Nairobi. Staff was very friendly and helpful as well.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Rodrigue

Liked: Cleanliness, property conditions & facilities, communication
All nice
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Xiao Qian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Safety. Clean. Convenience
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Tarkisha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice property with good accommodations. Can use better cleaning of the suites. And driver transportation is overpriced. Was told one price to go to Serit mall and was taken to another mall that cost more and was useless. Cheaper to uber.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Craig

Liked: Cleanliness, room comfort

One of the best in Kenya

Just two issues. 1) The security is just to much. 2) The property is so large it requires long walks.
Stayed 3 nights in Nov 2023
Verified

4/10 Poor

Christopher

Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Tia

Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Richard

Stayed 5 nights in Jan 2026