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Hotel Costaustralis

Property class: 3.5

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Photo gallery for Hotel Costaustralis

Front of property
Property video
Restaurant
Interior
Suite | Premium bedding, down duvets, in-room safe, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Pedro Montt 262, Natales, Magallanes, 6160000
  • Place, Costanera
    ‪3 min walk‬
  • Place, Puerto Natales Casino
    ‪8 min walk‬
  • Place, Plaza de Armas
    ‪9 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪8 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, down duvets, in-room safe, laptop workspace

Standard Twin Room

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room, Sea View

Premium bedding, down duvets, in-room safe, laptop workspace

Superior Twin Room, Sea View

9.2 out of 10
Wonderful
(31 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Triple Room, Sea View

Superior Triple Room, Sea View | Premium bedding, down duvets, in-room safe, laptop workspace

Superior Triple Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | Premium bedding, down duvets, in-room safe, laptop workspace

Superior Double Room, Sea View

9.0 out of 10
Wonderful
(14 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, down duvets, in-room safe, laptop workspace

Standard Single Room

  • City view
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite

Suite | Premium bedding, down duvets, in-room safe, laptop workspace

Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room

Quadruple Room | Premium bedding, down duvets, in-room safe, laptop workspace

Quadruple Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 2 Large Single Beds

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down duvets, in-room safe, laptop workspace

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Standard with Street View

Premium bedding, down duvets, in-room safe, laptop workspace

Double Room Standard with Street View

  • 23 sq m
  • Sleeps 2

View all photos for Double Room Superior with Sea View

Premium bedding, down duvets, in-room safe, laptop workspace

Double Room Superior with Sea View

  • 25 sq m
  • Sleeps 2

View all photos for Triple Room Superior With Sea View

Premium bedding, down duvets, in-room safe, laptop workspace

Triple Room Superior With Sea View

  • 34 sq m
  • Sleeps 3

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About this property

Hotel Costaustralis

This smoke-free hotel features a restaurant, a bar/lounge and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a coffee shop/cafe, free use of bicycles and concierge services.
Hotel Costaustralis offers 110 accommodations with a safe and a hairdryer. Beds feature down duvets and premium bedding. LED televisions come with premium cable channels.

Bathrooms include baths or showers with a rainfall showerhead. This Natales hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Costaustralis. During your stay, you're just a quick walk from Costanera. You'll find features such as free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Steps from Última Esperanza Fjord and Costanera
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite 24-hour business centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Costaustralis.

This 3.5-star Natales hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Hotel Costaustralis has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1994
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heated floor
  • Heating
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Costaustralis

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Costaustralis
Costaustralis Hotel
Costaustralis Puerto Natales
Hotel Costaustralis
Hotel Costaustralis Puerto Natales
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Aisen Region, Chile
Hotel Costaustralis Natales
Costaustralis Natales
Hotel Costaustralis Puerto Natales
Hotel Costaustralis Hotel
Hotel Costaustralis Natales
Hotel Costaustralis Hotel Natales

Hotel Costaustralis Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 317 out of 541 reviews
Rating 8 - Good. 144 out of 541 reviews
Rating 6 - Okay. 40 out of 541 reviews
Rating 4 - Poor. 17 out of 541 reviews
Rating 2 - Terrible. 23 out of 541 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Yuriy

Very happy about this hotel. From staff to location to rooms everything was top.
Stayed 1 night in Jan 2026

6/10 Okay

john

Travelled with partner
Disliked: Amenities, property conditions & facilities
Average and edible but nothing special.
Stayed 3 nights in Dec 2025

8/10 Good

Heather

Stayed 1 night in Jan 2026

6/10 Okay

Alexander

I booked this hotel for my husband and son . I expected them to have a beautiful view to the lake. It is an expensive room but the view is to the garbage outside. I am disappointed because I booked the same hotel when they are on their way back from their hike.
Stayed 1 night in Dec 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Great staff
Stayed 2 nights in Dec 2025

8/10 Good

Aizhen

Stayed 1 night in Dec 2025

10/10 Excellent

Joaquin

Stayed 1 night in Dec 2025

10/10 Excellent

Lavina, Vancouver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were exceptional and very helpful. The hotel has a beautiful view of the mountains and water. There is a wonderful path to walk along the waterfront right across the street. Breakfast had lots of variety and many great restaurants are close by.
Stayed 3 nights in Dec 2025

10/10 Excellent

Maria

Stayed 1 night in Nov 2025

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome friendly and helpful staff. Could have used a coffee machine and fridge in room and maybe one English channel, even CNN Staff helped me with arranging a tour! Decent number that sooke english
Stayed 3 nights in Nov 2025

2/10 Terrible

Laura

Travelled with family
Liked: Property conditions & facilities
Terrible service food awful and over priced for the taste
Stayed 2 nights in Sep 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property aging a bit and view from room was a rear car park. By contrast the view from breakfast area was great. No fridge or coffee making facility in the room.
Stayed 3 nights in Oct 2025

10/10 Excellent

SHIYIN

Stayed 1 night in Oct 2025

8/10 Good

Hong Yeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location with great scenery. Helpful and nice staff.
Stayed 1 night in Sep 2025

6/10 Okay

Ferial, Irvine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location beautiful view
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the water from every room.
Stayed 1 night in Aug 2025

6/10 Okay

Ben

Disliked: Property conditions & facilities
Helpful staff, put the room I requested is not given. The staff doesn’t read room requests. Just OK.
Stayed 1 night in Jun 2025

10/10 Excellent

Gabriela

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Mi habitación miraba directo a la costanera. El desayuno bueno y variado. Todos los empleados fueron muy amables y simpáticos. Volvería a quedarme en el hotel.
Stayed 3 nights in Apr 2025

8/10 Good

Alexander

Stayed 5 nights in May 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Sidhartha

The hotel needs an update. The staff is friendly and professional.
Stayed 1 night in Apr 2025

4/10 Poor

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy uncomfortable small room, poor furniture. We paid for superior double room with sea view.
Stayed 1 night in Apr 2025

6/10 Okay

Jill

Disliked: Property conditions & facilities
Small Room had two twin rollaway beds. One was unstable when I sat on it. The towel rack fell off the sink day one. No way to adjust room temp. Room smelled musty. Large price for overvalued room. Yes, a nice view from the lobby and good location. But my room view was a frosted window, the bottom of which opened onto the roof.
Stayed 2 nights in Mar 2025

10/10 Excellent

Francisco

Stayed 3 nights in Mar 2025

10/10 Excellent

Nikhil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town!
Stayed 2 nights in Mar 2025