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Pristine Patagonia Hotel

2.0 star property

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Photo gallery for Pristine Patagonia Hotel

Interior detail
Front of property
Classic Double Room | 1 bedroom, soundproofing, free WiFi
Living area
Living area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Free WiFi

Explore the area

Map
Bulnes 37, Puerto Natales, Natales, Magallanes and Chilean Antarctica, 616030
  • Costanera
    ‪3 min walk‬
  • Puerto Natales Casino
    ‪8 min walk‬
  • Plaza de Armas
    ‪9 min walk‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪10 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, soundproofing, free WiFi

Classic Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Basic Triple Room

Basic Triple Room | 1 bedroom, soundproofing, free WiFi

Basic Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Basic Twin Room

Basic Twin Room | 1 bedroom, soundproofing, free WiFi

Basic Twin Room

  • Sleeps 2
  • 2 Single Beds

Similar properties

Meeting facility

Hotel Costaustralis

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (482)
The price is €95
for 1 room
24 Jun - 25 Jun
Hotel Costaustralis

About this property

Pristine Patagonia Hotel

Hotel in Natales with free breakfast
This hotel features free breakfast and free Wi-Fi in public areas.
Pristine Patagonia Hotel offers 9 accommodations. This Natales hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.
During your stay at Pristine Patagonia Hotel, you're just a quick walk from Última Esperanza Fjord. Free breakfast and free WiFi in public areas are available.
  • Free local cuisine breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Steps from Última Esperanza Fjord and 3 minutes on foot from Costanera
Free breakfast is served daily. WiFi is free in public spaces.
Guests are served a free local cuisine breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Food and drink

  • Free local cuisine breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk

Accessibility

  • No lift

Room amenities

More

  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Guests will receive key retrieval information.

Property is also known as

Pristine Patagonia Hotel Hotel
Pristine Patagonia Hotel Natales
Pristine Patagonia Hotel Hotel Natales

Pristine Patagonia Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 40 out of 51 reviews
Rating 8 - Good. 8 out of 51 reviews
Rating 6 - Okay. 1 out of 51 reviews
Rating 4 - Poor. 1 out of 51 reviews
Rating 2 - Terrible. 1 out of 51 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stopping point on both ends of our trek
Stayed 1 night in Mar 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Mar 2025

10/10 Excellent

mark

Liked: Cleanliness
Stayed 4 nights in Feb 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Stayed here before & after w-trek. Great location, friendly staff, lovely charm, comfy beds, very clean, & great breakfast!
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, comfortable stay

The staff were very friendly and helpful. The room was a good size and the bed was comfortable. The shower was hard to operate as it had separate cold and hot taps and there was no chair to relax in. The hotel said they had booked me a taxi to collect me at the airport but it wasn't there and they didn't apologise for this which I wasn't very impressed with.
Stayed 3 nights in Feb 2025

4/10 Poor

shanben

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Tania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was very walkable staff very helpfull
Stayed 3 nights in Feb 2025

10/10 Excellent

Bruce

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Leif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Mark

Comfortable hotel, stylishly decorated. Friendly staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel with a cool vibe. Great clean room. 5 stars
Stayed 1 night in Jan 2025

10/10 Excellent

Suparna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Place

The owner was so incredible and kind! She gave us great tips for our travels. She went out of her way to drive us to a restaurant she recommended. The hotel is very clean, located very close to the water and close to town! Highly recommend you stay at this hotel!
Stayed 1 night in Dec 2024

10/10 Excellent

Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, small and quaint. Lovely staff! Rooms were nice and comfortable. Lovely place, would definitely highly recommend.
Stayed 1 night in Dec 2024

2/10 Terrible

Yan

Disliked: Cleanliness, property conditions & facilities

Unpleasant experience

It is uncommon for me to give bad reviews, but I would really give a caution to everyone who would like to give this hotel a try Cons: 1. I paid this reservation in full on the booking website. Upon check-in, the staff was asking me to pay extra taxes of 20000+ pesos, which is out of nowhere. The explanation was the hotel is new and the owner didn't set up things properly. I contested and they gave up 2. This hotel charges 3000 pesos per day for storing the luggage, while other hotels generally offer this for free to guests. I was in a hurry the other day and had to accept the charge. 3. The hotel rooms are facing west which means the room gets very hot in the afternoon. I have to leave the window to cool the room down. Since there is no window screen, a lot of flies got into the room. I have to manually kill them which is an awful experience. Others must have done the same as you could find marks on the wall. 4. The room is not quite clean but the toilet is jammed somehow. Pro:the front desk staff is very friendly and tries to help with my needs. Hotel is close to water fromt
Stayed 1 night in Dec 2024

10/10 Excellent

Carlo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner Jacob was amazing. Very good attitude and attention to the needs of the guests. Gave great insight on the area and the trekking experience. Could not have asked for a better service. We would definitely recommend and also go back if we are in the area again.

10/10 Excellent

Nathan, BURBANK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kept nice and clean with courteous staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing view of mountains, boats in the lake/fjord. Very friendly and accommodating staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jhonatas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

MAYRA ADRIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvimos muy agusto, muy limpio y la atención de Dany súper linda y tratando siempre de ayudar
Stayed 2 nights in Jan 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Café da manhã bem simples

Hotel agradável, esperava mais pelo valor… Não possuem tv nos quartos, café da manhã extremamente simples (tem hostel na cidade que oferece um café da manhã bem melhor). Não fornecem snacks para levarem nos passeios que acontecem nos horários mais cedo que o café da manhã. Localização ok, de fácil acesso andando para o centro. Funcionários não falam muito bem inglês e não entendem muito bem o português. Cobraram os 19% de IVA no check-in e ficamos sem entender o porquê, pois a comunicação ficou prejudicada por não falarem em inglês. Serviço de quarto e troca de toalhas somente são realizados quando solicitados. Solicitei arrumação do quarto e posteriormente, observei que sumiu alguns itens pessoais meus. Muito triste esse tipo de situação acontecer em um hotel desse nível, mas como não foi nada de muito valor, não fiz questão de fazer uma reclamação formal. Possuem serviço de lavanderia. Não possuem frigobar nos quartos.
Stayed 5 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

A localização é maravilhosa e o hotel é muito bem decorado também, quartos no piso superior com linda vista. O staff foi super atencioso, gostamos muito. Como pontos de melhoria: o quarto, embora espaçoso, não tem mesas de apoio para deixar suas coisas, o que deixa tudo meio amontoado. Se escuta muito o ruído dos outros hóspedes no quarto. E em dias de sol, o quarto fica muito muito quente e não há ventilação adequada. Mas acredito que esse clima quente é uma surpresa para a cidade também e estão se adaptando. Importante: questione sobre o IVA antes de fechar a viagem. Quando fui, não o estavam devolvendo por questões administrativas, mas resolveram para nós. Em resumo, voltaria.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mariana

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024