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Mercure Charlestown

4.0 star property

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Exterior
Garden
Breakfast, lunch, dinner served; Modern European cuisine, pool views
Breakfast, lunch, dinner served; Modern European cuisine, pool views
Breakfast, lunch, dinner served; Modern European cuisine, pool views

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
109 Madison Drive, Adamstown Heights, NSW, 2290
  • Place, Charlestown Square
    ‪16 min walk‬
  • Place, Westfield Kotara
    ‪17 min walk‬
  • Place, Blackbutt Reserve
    ‪4 min drive‬
  • Airport, Newcastle, NSW (NTL-Williamtown)
    ‪28 min drive‬

Room options

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Premium bedding, minibar, desk, blackout curtains

Standard Twin Room, Multiple Beds

8.8 out of 10
Excellent
(13 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(31 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Privilege, Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Privilege, Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout curtains

Standard Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About this property

Mercure Charlestown

This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and conference space. Housekeeping is available on request.
Mercure Charlestown offers 53 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Mercure Charlestown. During your stay, you'll be within walking distance of Charlestown Square. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Modern European cuisine and ocean views while dining at Madison Kitchen + Bar
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, conference space and a computer
  • 8 minutes by car from John Hunter Hospital and 8 minutes from Lake Macquarie
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and a garden are also featured at the business-friendly Mercure Charlestown. Self parking is free.

This Newcastle hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekdays from 6:30 AM and 9:30 AM.
Madison Kitchen + Bar – Overlooking the ocean and pool, this restaurant specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 per cent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35 per night.
  • Cots (infant beds) are available for AUD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mercure Charlestown offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6:30 AM - 10 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 5 children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Mercure Charlestown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 364 out of 1000 reviews
Rating 8 - Good. 409 out of 1000 reviews
Rating 6 - Okay. 146 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Neville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Nov 2025

8/10 Good

tracy

Asked for room at the back to park my car, as I struggle to get up stairs and I was in room 118 which I had go go up stairs, I am staying in hotel again next month and hoping I can request to go in rooms out the back ground floor and park directly out the front of room
Stayed 1 night in Nov 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean room and amazing food
Stayed 1 night in Nov 2025

8/10 Good

Carlo

Liked: Cleanliness
Stayed 1 night in Nov 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Oct 2025

6/10 Okay

Jessie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The entrance looks glamorous and service was great how ever the rooms were smaller than the photos. Also didn’t realise there was no view from the room only a car park. We didn’t like the door leading out to car park as it felt unsafe - couldn’t open window due to car park noise and smokers the air con appeared to be faulty -
Stayed 1 night in Oct 2025

6/10 Okay

Aimee

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cockroach in the room. Pictures don’t reflect the condition of the room very old facilities and bathroom found long hairs on the floor carpet was old and appeared stained and dirty. Shower in the bathtub was slippery my daughter slipped over not easy access for kids or older people. Got room service and the prawns and squid were not cooked properly and the prawns tasted off the staff did give me a refund on it though as it was inedible. For the price they charge I expected better quality/newer room but was more like cheaper roadside motel unfortunately.
Stayed 2 nights in Oct 2025

10/10 Excellent

Taj K

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet but within 5 minutes of Charlestown shopping. Fairly neat and tight hotel and it looks like our room was recently refurbished.
Stayed 4 nights in Oct 2025

8/10 Good

Helen

Stayed 1 night in Sep 2025

10/10 Excellent

Lynne de

Travelled with family, Business traveller
Reception staff very friendly and helpful
Stayed 1 night in Oct 2025

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Na
Stayed 1 night in Sep 2025

8/10 Good

Richard

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Its a quiet location,good beds,staff a bit in different
Stayed 1 night in Aug 2025

6/10 Okay

Pooria

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property we stayed at was clean, the bed was comfortable and the breakfast we had was excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night for family get together Easy....
Stayed 1 night in Jul 2025

8/10 Good

Adi, Sefton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Kylie

Stayed 1 night in Jul 2025

6/10 Okay

vijenti

Travelled with family
Noisy
Stayed 2 nights in Jul 2025

6/10 Okay

Shirley

Liked: Cleanliness, staff & service, amenities
Room tired. Mattress definitely seen better days (my back is still aching). Bathroom needs a revamp get rid of bath. TV sound sub par not clear.
Stayed 3 nights in Jun 2025

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable. No lifts to second floor. Would benefit from having a charger installed for electric cars.
Stayed 1 night in Jun 2025

10/10 Excellent

Joyce

Stayed 1 night in May 2025

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had 2 rooms, a deluxe king and a family room. Both were excellent. Beautiful views from the balcony of the king room. The pool looked very inviting. Sadly we didnt have long enough to use it. Had a meal in the restaurant downstairs which was excellent. Highly recommended
Stayed 1 night in Jun 2025

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very quiet and central to most of the area
Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025