6/10 Okay
Janelle
Travelled with family
26 Aug 2025
Disliked: Staff & service
Review is mixed.
The good: The beds are very comfortable.
Everything else was mediocre.
Check in was fine.
We booked a suite. I'm not sure why it's considered a suite. The room was slightly larger than a standard room and had a couch but no chair for the desk.
The hotel website said the room slept 5. The couch was not a pull out. That wasn't clear on the website. I couldn't get the booking to work on the hotel website so booked through expedia. The hotel staff then said it was expedia's website that was wrong and the room only slept 4. We showed them their hotel webisite and that they said the room slept 5 and then they made excuses about how other families make it work.
We did make it work. Fortunately, we had just finished a week of camping and were on a driving day home. So we had a sleeping bag for the teen to use.
Breakfast staff were excellent at refilling the breakfast area and keeping it clean but the breakfast was just standard hot breakfast. My kids found the pancakes were slightly under cooked.
Pool area is OK. Many tiles missing from the hot tubs wall. Hot tub water level was below the skimmer when not being used, which was kind of gross. The scum line also could use a good scrub.
Waterslide was tiny but OK. My kid cut his foot really badly on it though so we only got to use the pool for about 15 minutes.
Overall, next time we are in the area, we will try another location. My family of 5 doesn't fit nicely in their rooms.
Janelle
Stayed 1 night in Aug 2025