2/10 Terrible
Bethany
Travelled with group
22 Oct 2023
Disliked: Amenities, property conditions & facilities
Bethany
Stayed 7 nights in Oct 2023
Mantis EPIC Hotel & Suites
4.0 star property
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Photo gallery for Mantis EPIC Hotel & Suites
Reviews
8.48.4 out of 10
Very good
Popular amenities
- Pool
- Spa
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
Explore the area
Near University of Rwanda-Nyagatare, Street 36, Mirama 1, Nyagatare, Rwanda, 88
Room options
View all photos for Superior Room
Superior Room
- Sleeps 4
- 1 King Bed
- Free Wi-Fi
View all photos for Standard Room
Standard Room
- Sleeps 3
- 1 King Bed
- Free Wi-Fi
View all photos for Standard Suite
Standard Suite
- Sleeps 2
- 1 King Bed
- Free Wi-Fi
View all photos for Superior Suite
Superior Suite
- Sleeps 2
- 1 King Bed
- Free Wi-Fi
View all photos for Executive Suite
Executive Suite
- Mountain view
- Sleeps 4
- 1 King Bed
- Free Wi-Fi
View all photos for Presidential Suite
Presidential Suite
- Sleeps 4
- 1 King Bed
- Free Wi-Fi
Family Room
- Sleeps 3
- 2 Double Beds
- Free Wi-Fi
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About this property
Mantis EPIC Hotel & Suites
2 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Mantis EPIC Hotel & Suites offers 76 accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas. 32-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, hairdryers and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 13 years old are not allowed in the spa.
Mantis EPIC Hotel & Suites features free WiFi in public areas and self-parking, plus 2 restaurants.
- Free WiFi
- Free self-parking
- Enjoy local and international cuisine with garden views at The Social, one of the property's 2 restaurants
- Breakfast is offered for a fee
- Take a swim in the outdoor pool
- Treat yourself to manicures and pedicures, body scrubs or reflexology at the spa
- Services include babysitting, supervised childcare and dry cleaning/laundry
- On-site recreation includes an outdoor tennis court, a gym and a steam room
- Airport shuttle service available for a fee
Mantis EPIC Hotel & Suites offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.
Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 1350 square feet (125 square metres) and includes conference space. A children's pool, a health club, and a sauna are also featured at the family-friendly Mantis EPIC Hotel & Suites. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.
Smoking is allowed in designated areas at this 4-star Nyagatare hotel.
The Social – Overlooking the pool and garden, this restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Pool Deck – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- 24-hour return airport shuttle on request for a surcharge
- Free uncovered self parking on site
- Limited on-site self parking
- Wheelchair-accessible parking available
Food and drink
- Breakfast available for a fee
- 2 restaurants
- A bar/lounge
- A coffee shop/cafe
- A poolside bar
- Snack bar/deli
Restaurants on site
- Pool Deck
- The Social
Things to do
- Arcade/game room
- Basketball
- Bicycle tours
- Children's pool
- Full-service spa
- Health club
- Outdoor pool
- Outdoor tennis court
- Playground
- Sauna
- Steam room
- Tennis lessons
Family friendly
- Arcade/game room
- Babysitting (surcharge)
- Children's pool
- In-room cot
- Laundry facilities
- Outdoor pool
- Playground
- Rollaway/extra bed (surcharge)
- Snack bar/deli
- Supervised activities for children (surcharge)
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Newspapers in lobby
- Safe at front desk
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
- Proposal/romance packages
- Tour and ticket assistance
- Turndown service
Business services
- 1,350 square feet of conference space
- 24-hour business centre
- 5 meeting rooms
Outdoors
- Barbecue grill
- Garden
- In a nature reserve
- Pool loungers
- Terrace
- Vegetable garden
Full-service spa
- 2 treatment rooms
- Aromatherapy
- Body scrubs
- Body wraps
- Deep-tissue massages
- Manicures/pedicures
- Reflexology
- Sauna
- Spa open daily
- Sports massages
- Steam room
- Swedish massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Lift
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible parking
- Wheelchair-accessible pool
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
More
- 3 floors
- At least 10% of profits reinvested in community and sustainability
- At least 80% lighting from LEDs
- At least 80% of food locally-sourced
- At least 80% organic food
- Banquet hall
- Biodegradable coffee stirrers available
- Biodegradable drinking straws available
- Comprehensive recycling policy
- Designated smoking areas
- Local artist showcase
- Locally-owned and organised tours and activities
- No plastic coffee stirrers
- No plastic drinking straws
- No plastic soft drink bottles
- No plastic water bottles
- Reusable cups
- Reusable tableware
- Vegan dining options
- Vegetarian breakfast available
- Vegetarian dining options
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
- Free cot
- Rollaway/extra bed (surcharge)
Bathroom
- Bathtub or shower
- Free toiletries
- Hair dryer (on request)
- Private bathroom
- Rainfall showerhead
- Slippers
- Towels provided
Entertainment
- 32-inch flat-screen TV with cable channels
Food and drink
- 24-hour room service
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Minibar
More
- Air conditioning (climate-controlled)
- Cleaning products are eco-friendly
- Connecting rooms available
- Desk
- Desk chair
- Eco-friendly toiletries
- Energy-saving switches in guestrooms
- Free daily newspapers
- Iron/ironing board on request
- Laptop workspace
- LED lighting
- Recycling
- Safe
- Separate sitting area
- Water-efficient showers
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
- Pets and service animals are not allowed at Mantis EPIC Hotel & Suites
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for USD 30.0 per night.
- Free cots (infant beds)!
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: USD 85 per vehicle (one way)
- Rollaway bed fee: USD 30.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Mantis EPIC Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Registered guests are the only ones allowed to be in guestrooms.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
- Pets and service animals are not allowed on site.
Property is also known as
EPIC Hotel Nyagatare
EPIC Nyagatare
EPIC Hotel Suites Nyagatare
Mantis EPIC Hotel & Suites Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 4 out of 5 reviews
10 - Excellent
4
Rating 8 - Good. 0 out of 5 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 5 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 5 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 5 reviews
2 - Terrible
1
9.2/10
Cleanliness
9.2/10
Staff & service
4.0/10
Amenities
8.8/10
Property conditions & facilities
Reviews
10/10 Excellent
Salim
Travelled with family
11 Aug 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall our stay was exceptional
Salim
Stayed 1 night in Aug 2022
10/10 Excellent
Jill
10 Jul 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deep relaxation, Uber Service!
My curiosity was piqued when I read stellar reviews of EPIC Hotel and Suites on a FB Group called “Expats in Kigali”. Knowing that I was returning to Rwanda for a Rwandese wedding and would have a few additional days to head to the northeastern corner of the country, I booked a room for myself and my friend, and off we went.
Much to our mutual surprise, we entered a truly delightful respite- with perhaps the best bed I have ever slept on, exceptional management (with a special shout out to Mr. Sandeep Moorjani, the Food and Beverage Manager, who was EXCEPTIONALLY helpful, attentive, friendly without being intrusive, and solicitous. All he wanted was an ultra-satisfied customer and talk about aiming to please!!! If he wasn’t trained in a Swiss hotel management school, it must have been somewhere just as outstanding.)
My friend and I had spent the preceding night within Akagera National Park (no other lodging names to be specified within this review, though p.m. me if you want a FABULOUS recommendation!!) I cannot begin to describe how AMAZING it was to have a/c and unforgettable water pressure for the shower at EPIC. We felt dusty and dirty and it was super relaxing to get all cleaned up there.
My room was quite spacious, and came with two bottles of complimentary water and fabulously plush cotton towels. Apparently, there was a directory with numbers to reach reception, etc., but I didn’t use it. No space left here to expand except... GO!! GO!!
Jill
Stayed 1 night in Jul 2019
10/10 Excellent
David
15 Apr 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epic Hotel Nyagatare
Great hotel and great staff. The staff is very attentive to your needs. Food was great. Sandeep goes above and beyond.
David
Stayed 3 nights in Apr 2019
10/10 Excellent
Maria Luisa
Travelled with group
7 Dec 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maria Luisa
Stayed 2 nights in Dec 2022