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Quality Inn Old Saybrook - Westbrook

2.5 star property

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Photo gallery for Quality Inn Old Saybrook - Westbrook

Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Lobby
Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Terrace/patio
Free daily buffet breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

View in a map
100 Essex Rd, Old Saybrook, CT, 06475
  • Place, Goose Island
  • Place, Essex Steam Train
    ‪5 min drive‬
  • Place, Harvey's Beach
    ‪7 min drive‬
  • Airport, New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪39 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(60 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.4 out of 10
Very good
(27 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 4
  • 2 King Beds

Similar properties

Property grounds
Pier Blue Inn Old Saybrook - Essex
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.0 out of 5, Very good, 1,003 reviews
The price is €80
includes taxes & fees
9 Nov - 10 Nov
Pier Blue Inn Old Saybrook - Essex

About this property

Quality Inn Old Saybrook - Westbrook

Hotel with free breakfast, in the vicinity of Essex Steam Train
Along with an indoor pool, this hotel has a restaurant and a fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business centre and coffee/tea in a common area.
Quality Inn Old Saybrook - Westbrook offers 120 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. 27-inch flat-screen televisions come with satellite channels. Bathrooms include a bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Quality Inn Old Saybrook - Westbrook. During your stay, you'll be within walking distance of Connecticut River. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at The Comfort Cafe
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and convenience store
  • On-site recreation includes a gym
  • Guests speak favourably about the breakfast and the clean guestrooms
  • Just a 5-minute drive from Essex Steam Train and 5 minutes from Essex Library
Quality Inn Old Saybrook - Westbrook offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. A terrace, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Quality Inn Old Saybrook - Westbrook. Self parking is free.

Smoking is allowed in designated areas at this Old Saybrook hotel.

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.
The Comfort Cafe – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Comfort Cafe

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hotel Old Saybrook
Comfort Inn Old Saybrook
Quality Inn Old Saybrook
Quality Old Saybrook
Quality Old Saybrook Westbrook
Quality Inn Old Saybrook - Westbrook Hotel
Quality Inn Old Saybrook - Westbrook Old Saybrook
Quality Inn Old Saybrook - Westbrook Hotel Old Saybrook

Reviews

Quality Inn Old Saybrook - Westbrook Reviews

7.8

Good

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 347 out of 1002 reviews
Rating 8 - Good. 320 out of 1002 reviews
Rating 6 - Okay. 190 out of 1002 reviews
Rating 4 - Poor. 84 out of 1002 reviews
Rating 2 - Terrible. 61 out of 1002 reviews

Reviews

8/10 Good

MARY GRACE, DEDEDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in Jul 2025

6/10 Okay

Joyce

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

4/10 Poor

Anna

Stayed 1 night in Aug 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, older hotel but in good shape.
Stayed 1 night in Aug 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Kevin, Shelton

Stayed 2 nights in Jul 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to rest.
Stayed 1 night in Aug 2025

6/10 Okay

Brooke

Travelled with family and small children
Liked: Amenities
Room itself could use some love . Pool was nice for the price . Very friendly staff .
Stayed 2 nights in Aug 2025

2/10 Terrible

Lisa, Lakeville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They claimed to have upgraded our room, but never checked to see that we were a party of 3. Then they gave us a room that wasn’t clean. Bathroom was disgustingly dirty. Will never go back again.
Stayed 1 night in Aug 2025

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was a little run down but everything was completely functional and clean. Nice area too.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Stayed 2 nights in Jul 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is modern and provides as close to a full breakfast as you could get under the heading of "continental". The room was spacious and clean. My one complain was the overall design of the building. First, like us, everyone had to drive around both sides of the building to find the office which is in the back. Signage would have been nice. Second, the halls are like a maze. Once we figured it out - fine, but it took a while, especially since the parking is not close to the elevator to go up to the 3rd floor. The room itself was spacious and nice.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Clean, large rooms.
Stayed 3 nights in Jul 2025

2/10 Terrible

Careth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water water
Stayed 1 night in Jul 2025

4/10 Poor

Ed

Liked: Staff & service
Sink faucet broke old plumbing could not shut off water. Did appreciate shower safety wall handles and slip mat. Room AC was loud humid too cold due to heat wave.
Stayed 1 night in Jul 2025

6/10 Okay

Paul

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2025

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, bed and pillows comfortable. A/C worked well. Plenty of on site parking
Stayed 1 night in Jul 2025

8/10 Good

Frank

Stayed 4 nights in Jul 2025

8/10 Good

Janet

Travelled with family
Just a little tired looking, but very nice staff. Everything went well. Thank you. Good value for everything.
Stayed 1 night in Jul 2025

4/10 Poor

Robert

Disliked: Cleanliness

It's just OK...

Its OK. Stains on hallway carpet floors, old dirty elevator, AC couldn't keep up with the heat wave we had. Room was clean. Security lock on back door by pool has not worked in a long time do to settling of the building. However, its priced much cheaper than others in town.
Stayed 7 nights in Jun 2025

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. I have NO idea where these positive reviews are coming from - LISTEN TO THE NEGATIVE ONES. This place is Disgusting with a D. Unkempt. Smelled so bad. The floor I stayed on smelled horribly musty and like it had been smoked in for years. There was visible mold on the ceiling in the hallway and the door across from me had a patch on it from where it looked like it had once been kicked in. My room itself was musty and the air conditioning was weirdly humid even though it wasn't humid at all outside and blew directly on my face from the side of the room all night. The refrigerator froze my gatorade. The pool was chilly - definitely not kept to 80 degrees like they claimed. My card key stopped working and I went down to the front desk at 7:20am to get it fixed while the employee at the lobby hit her vape pen - she was nice, but then had no idea if it was okay if I left without checking out in person and I never got a firm answer. I was so worried about getting bed bugs that my friend who got a hotel outside of New Haven let me come stay with them for the second night instead. NOT worth the price; In fact, you could pay me $100 a night to stay here and I wouldn't take it. Do yourself a huge favor and if you have to get a hotel, do it somewhere outside of Old Saybrook if you can. From talking with friends who come here often, there seems to be a lack of good and moderately affordable hotels in the area and this hotel is definitely one you should avoid.
Stayed 2 nights in Jul 2025

6/10 Okay

James

Liked: Staff & service
Air conditioner needs work, very noisy.
Stayed 1 night in Jul 2025

8/10 Good

Gregory

Liked: Staff & service

Swimming pool is the best

The pool was the best part of the hotel. Warm and deep enough, long enough to actually swim some 1/2 laps
Stayed 3 nights in Jul 2025

6/10 Okay

Patricia

Travelled with family
Disliked: Property conditions & facilities
Nice employees and nice pool. Good location as it’s in between old saybrook and new London. Room was damp but otherwise fine
Stayed 2 nights in Jul 2025