4/10 Poor
Patty B.
21 Jul 2022
Disliked: Cleanliness
“Vacation Paradise” not so much
We booked our reservation and paid in full on June 27,2022 and everything seemed fine until 4 days before we were supposed to arrive I received an email stating that we would have to be relocated because the property was having structural issues. We were offered a different rental house in Chelan. While the house in Chelan was beautiful it didn’t offer any access to water and would’ve cost us a lot of money in gas and time driving back and forth as we were visiting friends that live in Sun Cove(Orondo). For 48 hours we went back and forth with me reaching out to Vacasa numerous times and being placed on hold and hung up on. I was also told that someone would call me back 3 separate times and no one EVER called me back. Finally the last time I called I was told that the structural issue had been taken care of and that our rental was again available. When we arrived to the rental the house had not been thoroughly cleaned and everything was covered in dog hair. Thankfully I brought Benadryl for my husband who had a issue because of the hair. I spent the 1st hour of my visit cleaning surfaces and trying to vacuum the dog hair. The ice maker in the fridge upstairs wasn’t working and the fridge and freezer (that were advertised as part of the rental) were locked unavailable for use. We had to drive to town multiple times to get ice and use coolers to keep things cold and to have ice for drinks. The stand up air conditioner in the downstairs bedroom leaked all over the floor because it had not been emptied. So we had to take it outside to empty it. The stairs to that went from the deck down to access the yard are unstable and rickety they are also uneven and 2 people in our party almost fell all the way down, but thankfully they were able catch themselves. The deck itself is uneven and was clearly not installed professionally. The scariest part was the rail on the top deck that almost fell when my husband leaned on it. We then discovered that it had been “fixed” with one small piece of wood to hold it together. I am grateful that no one was hurt and that we discovered these issues before something worse happened. There are also cobwebs everywhere in the house and tons of spiders. Also the pathway stepping stones are uneven and loose. The paper goods and laundry soap were out and we had to purchase more. I was sent a preregistration a week prior to our stay which I filled out and was never sent our checkin information until I called Vacasa yet again.
Patty B.
Stayed 4 nights in Jul 2022