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Hotel Kristall Orvieto

3.0 star property

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Photo gallery for Hotel Kristall Orvieto

Reception
Interior entrance
Comfort Double or Twin Room | Desk, blackout curtains, soundproofing, cots/infant beds
Exterior
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Via Angelo Costanzi n. 69, Orvieto, TR, 05019
  • Place, Orvieto Funicular - Piazza Cahen
    ‪3 min drive‬
  • Place, St. Patrick's Well
    ‪3 min drive‬
  • Place, Porta Rocca
    ‪3 min drive‬

Room options

View all photos for Double Room Single Use

Desk, blackout curtains, soundproofing, cots/infant beds

Double Room Single Use

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Double or Twin Room

Desk, blackout curtains, soundproofing, cots/infant beds

Standard Double or Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room | Desk, blackout curtains, soundproofing, cots/infant beds

Comfort Double or Twin Room

  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Triple Room

Standard Triple Room | Desk, blackout curtains, soundproofing, cots/infant beds

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Desk, blackout curtains, soundproofing, cots/infant beds

Standard Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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About this property

Hotel Kristall Orvieto

This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a coffee shop/cafe and coffee/tea in a common area.
Hotel Kristall Orvieto offers 36 air-conditioned accommodations with a hairdryer and blackout curtains. Flat-screen televisions come with digital channels. Bathrooms include a shower and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Kristall Orvieto. During your stay, you'll be connected to a shopping centre and within walking distance of Orvieto Funicular - Orvieto Station. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy local cuisine while dining at Ristorante Numero 63
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 2-minute drive from Orvieto Funicular - Orvieto Station and a few minutes from Hospital Santa Maria della Stella
  • Pets welcome free of charge (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Kristall Orvieto. Self parking is free.

This 3-star Orvieto hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:30 AM.
Ristorante Numero 63 – This restaurant specialises in local cuisine and serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: EUR 7 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ristorante Numero 63

Things to do

  • Designer stores
  • Shopping centre
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 7.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.30 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 7 per person
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 7.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT055023A101005795
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Kristall Orvieto Hotel
Hotel Kristall Orvieto Orvieto
Hotel Kristall Orvieto Hotel Orvieto

Hotel Kristall Orvieto Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 37 out of 110 reviews
Rating 8 - Good. 38 out of 110 reviews
Rating 6 - Okay. 25 out of 110 reviews
Rating 4 - Poor. 7 out of 110 reviews
Rating 2 - Terrible. 3 out of 110 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

SVETLANA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 1 night in Sep 2025

8/10 Good

zinaida

Liked: Cleanliness
Stayed 1 night in Sep 2025

6/10 Okay

George

Liked: Cleanliness, staff & service

Just OK

The air conditioning wasn't working in the room. Overall decor looked tired, and the hotel in general could do with investment. Located between two railway tracks, it needs to be much better to want us to go back.
Stayed 1 night in May 2025

4/10 Poor

Jesus

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Needs TLC, AC didn’t work. Shower had stains on grout, bed springs felt,
Stayed 1 night in May 2025

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room itself was worst I’ve ever stayed in. Beds were horrible. One was sunken in and slanted. I looked under sheets and it was falling apart. The toilet was dripping all night and the tiny shower wouldn’t stay on. Had to shower with one hand to keep it on. After the night I went to staff to let th know the issues so that they could fix them for the future. I wasn’t asking for anything just letting them know. They didn’t even apologize just made excuse and didn’t even let me finish speaking. Loved our breakfast woman though! If you are going to Orvieto please do not stay here. Stay up in the city not down by the train tracks like I made the mistake of.
Stayed 1 night in Nov 2024

6/10 Okay

Domenico

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was tiny (I guess to be expected) toilet seat Loose/broken, no lock on bathroom door, fridge on the floor, (had to get down on my knees to put water bottles in)
Stayed 1 night in Jun 2024

6/10 Okay

Jeff

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Friendly staff, room needs a good cleaning.

All of the staff was very friendly and accommodating. Our room had a huge pile of dust/dirt in the corner that appears to have been there for quite sometime and mold in the tile grout in the shower.
Mold I. Shower
Dirty floor.
Stayed 2 nights in May 2024

6/10 Okay

Jeff

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Friendly staff, room needs a good cleaning.

All of the staff was very friendly and accommodating. Our room had a huge pile of dust/dirt in the corner and mold in the tile grout in the shower. The bed wasn’t very comfortable. I know it’s not a 4 star hotel but cleanliness should be expected.
Mold I. Shower
Dirty floor.
Stayed 2 nights in May 2024

6/10 Okay

Stefano

Stayed 1 night in May 2024

6/10 Okay

cynthia

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Not our best choice, the place had great staff, and breakfast was good with nice people serving. Hotel needs an update.
Stayed 1 night in Jan 2024

10/10 Excellent

G

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ornella

Stayed 1 night in Oct 2023

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Stayed 1 night in Sep 2023

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities
The ac/c never worked and I ws given several different reasons why. Wasted my one day in Orvieto trying to get the room livable in the heat. Had to keep the balcony door open to the traffic and mosquitoes all night just to get some air in the room. Finally was told the ac was not even activated in the hotel... but somehow the lobby was nice and cool. Never got to visit the town. Horri
Stayed 1 night in Jun 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected. We could rest and had a good morning start. Recommend a good restaurant for dinner
Stayed 1 night in May 2023

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness
Extremely convenient for the A1 - 2 minutes from the off ramp. An ideal stopover hotel, with a good medium priced restaurant next door. Staff friendly and helpful. Will certainly re-use.
Stayed 1 night in May 2023

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service very pleasant. We arrived before check-in, left our luggage to explore old Orvieto and upon returning staff advised they’d put our luggage in our room. Car dependent location. 25 minute walk from train station, taxi/bus service from train station and hotel seemed extremely sparseness
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

No AC until June!

The hotel feels shabby and hasn’t been renovated recently, but this is not the main point. We arrived at the hotel on a hot May afternoon only to discover that the AC was not working and the room was stuffy and humid (we specifically selected a hotel with air conditioning). After tinkering with all AC controls, we returned to the lobby and asked about the AC. The receptionist gave us an embarrassed smile, opened a central circuit box and flipped a switch. For the time being we had air conditioning. But after we left the hotel and returned later in the evening, the AC was off again. We came back to the lobby to talk to the night shift manager, who barely spoke any English. He said and wrote “Giugnio” on a piece of paper, implying that they did not turn on air conditioning in the hotel until June (this was not written anywhere on Hotels.com). He then went up to our room and pretended to tinker with the AC control panel (which obviously didn’t work because the main circuit breaker was down). He later proposed that we open the balcony window and let in some cold air and that in a few hours the room will cool down. I should mention that the back of the hotel overlooks a busy railway. We found this unacceptable and at that point decided to leave the hotel. We found very reasonable accommodations next door, with air conditioning and much more pleasant hospitality and rooms for a similar cost.
Stayed 1 night in May 2022

4/10 Poor

Sara, Taunton

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very pleasant and helpful. Breakfast was very nice. The room was clean but had ants, which were taken care of by the staff spraying insecticide. The hotel was advertised as having air conditioning, which the staff said couldn't be turned on until June 20th for some reason. Temperatures were in the mid-high 80's so the room was very unpleasant for sleeping. The hotel is very near the high speed train tracks, and that is loud at all hours. The beds were very uncomfortable.
Stayed 2 nights in May 2022

8/10 Good

joseph

Stayed 1 night in Apr 2022

10/10 Excellent

Vicky

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Federica

Stayed 2 nights in Nov 2025

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo il parcheggio vicino alla struttura
Stayed 1 night in Nov 2025

8/10 Good

Jens

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauber, aber Eisenbahnstrecke vor dem Fenster
Stayed 1 night in Jun 2025