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SureStay Hotel by Best Western Kemptville

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Kemptville

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, Select Comfort beds, desk, laptop workspace
Property amenity
Free daily continental breakfast
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, Select Comfort beds, desk, laptop workspace
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View in a map
4022 County Road 43, North Grenville, ON, K0G 1J0
  • Place, Kemptville Colonnade
    ‪12 min walk‬
  • Place, Ferguson Forest
    ‪3 min drive‬
  • Place, Creekside Mall
    ‪3 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(20 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(49 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Coffee and/or coffee maker

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Coffee and/or coffee maker

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2

1 King Bed, Non-Smoking, Flat Screen Television, Desk, High Speed Internet Access, Microwave And Refrigerator, Coffee Maker

  • Sleeps 2

2 Double Beds, Non-Smoking, Flat Screen Television, Desk, High Speed Internet Access, Microwave And Refrigerator, Coffee Maker

  • Sleeps 4

View all photos for 1 King Bed Non-Smoking

Premium bedding, Select Comfort beds, desk, laptop workspace

1 King Bed Non-Smoking

  • Sleeps 2

View all photos for 2 Double Beds Non-Smoking

Premium bedding, Select Comfort beds, desk, laptop workspace

2 Double Beds Non-Smoking

  • Sleeps 4

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About this property

SureStay Hotel by Best Western Kemptville

This smoke-free hotel features a business centre, laundry facilities and a 24-hour front desk. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, express check-out and a vending machine are on-site.
SureStay Hotel by Best Western Kemptville offers 42 accommodations with coffee/tea makers and a hairdryer. Select Comfort beds feature premium bedding. 50-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead, and complimentary toiletries.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western Kemptville. During your stay, you'll be within walking distance of Kemptville Colonnade. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • WiFi for a fee
  • Amenities include a business centre, laundry facilities and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from South Gower Park and a few minutes from Creekside Mall
  • Dogs welcome for a fee
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. The business-friendly SureStay Hotel by Best Western Kemptville also features a vending machine, laundry facilities, and express check-out. Free self parking is available.

This Kemptville hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 6:30 AM to 9:30 AM on weekends

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 1 floor
  • Built in 1980
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day, plus a deposit of CAD 150 per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 300 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 150 per stay
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Tourist Inn Kemptville
Tourist Inn North Grenville
Motel Tourist Inn North Grenville
North Grenville Tourist Inn Motel
Tourist North Grenville
Tourist
Motel Tourist Inn
Tourist Inn
Surestay By Best Kemptville
SureStay Hotel by Best Western Kemptville Hotel
SureStay Hotel by Best Western Kemptville North Grenville
SureStay Hotel by Best Western Kemptville Hotel North Grenville

SureStay Hotel by Best Western Kemptville Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 207 out of 550 reviews
Rating 8 - Good. 212 out of 550 reviews
Rating 6 - Okay. 79 out of 550 reviews
Rating 4 - Poor. 29 out of 550 reviews
Rating 2 - Terrible. 23 out of 550 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Alex

Business traveller
Liked: Cleanliness, staff & service
Room was clean, staff were friendly. Breakfast was a bit lacking but room served its purpose for my one night stay. Would come back again next time I am in Kemptville.
Stayed 1 night in Jan 2026

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff, cleanliness! Good stay!
Stayed 1 night in Jan 2026

6/10 Okay

Patrick

Travelled with partner
Liked: Cleanliness
Motel style but clean and comfy
Stayed 1 night in Jan 2026

8/10 Good

Lise

Liked: Cleanliness, amenities, property conditions & facilities
Good location . Clean rooms.
Stayed 1 night in Jan 2026

10/10 Excellent

Ma

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2025

8/10 Good

Joyce

Liked: Cleanliness, staff & service
Clean room, comfortable bed, simple breakfast, but qith several options.
Stayed 1 night in Dec 2025

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Convenient to have breakfast on site.
Stayed 3 nights in Dec 2025

8/10 Good

Barry

Liked: Staff & service, amenities
The staff was very courteous.
Stayed 1 night in Dec 2025

2/10 Terrible

Karen, Coboconk

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was not the cleanest, nor in great repair - hallway light could be seen around the edge of the room's door, the door handles and the plates behind the handles, on both sides of the door, were loose (not secure), the sliding doors did not function well or fit properly (very difficult, hard, to open/close), there were broken bathroom tiles and there was dirt and mold-looking yuck in the grout, an ant was found crawling on the bathroom floor, and there was a sewer smell at times in the bathroom. The plaster on the ceiling and walls was cracked and flaking, and the wood wall behind the bed was swollen from what appeared to be previous water damage.The bed was comfortable, but the pillows were not, and the sheet was stained. There was dust on the light fixtures. On top of all of these issues, there was no condiments - cream and sugar, nor stir sticks for the coffee/tea, and when the staff member was informed, he didn't believe me and had to attend inside the room to look for himself... this seemed like offensive and petty behaviour. The clerk did bring two packages of condiments, stir sticks, and napkins into our room when we were out of the room for the evening. The included breakfast was nothing to write about... not good value!
Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Liked: Staff & service, property conditions & facilities
Close to the town 4 minutes away
Stayed 2 nights in Nov 2025

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities
Staff was very nice and helpful. Bathroom is a little rough. Toilet is wobbly. Patio door is extremely difficult to open and we needed some fresh air
Stayed 1 night in Nov 2025

10/10 Excellent

Jianwei

Stayed 1 night in Nov 2025

2/10 Terrible

Jason

Travelled with pets
They say pet friendly then charge you a fortune for your pets to stay with you? I won’t ever be back!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Trevor

Stayed 1 night in Nov 2025

8/10 Good

Carlos

Stayed 4 nights in Oct 2025

8/10 Good

lorne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Nov 2025

6/10 Okay

Joseph

Business traveller
The heater was constantly going off every 5 mins even when I turned down the temp
Stayed 1 night in Nov 2025

10/10 Excellent

George, Hamilton

Liked: Cleanliness, amenities, property conditions & facilities
Front Desk clerk was polite, and willing to accommodate us for a “family funeral “. Room was clean and comfortable, just what we were looking for.
Stayed 1 night in Nov 2025

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and comfy beds. Very friendly and helpful staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Oct 2025

10/10 Excellent

maridel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The whole experience was very welcoming nice and clean, quiet, comfortable beds. great breakfast friendly host, and more. It is recommendable to others.
Stayed 3 nights in Oct 2025

8/10 Good

George

Travelled with partner
Liked: Cleanliness
Breakfast was fine but that was the only meal at the motel.
Stayed 1 night in Oct 2025

4/10 Poor

Samuel

Business traveller
Disliked: Amenities
Most uncomfortable bed I have ever slept on. Room was very hot.
Stayed 1 night in Oct 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and comfortable. Great place for us to stay to visit our family in the Ottawa Valley... :)
Stayed 3 nights in Oct 2025

6/10 Okay

Mustapha, Windsor

Liked: Property conditions & facilities
Breakfast was ok. Room very clean, the only inconvenient is the location is too far from ottawa, should not be included in the search for hotels in ottawa.
Stayed 1 night in Oct 2025