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Holiday Inn Express & Suites Ottawa East - Orleans by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Ottawa East - Orleans by IHG

Exterior
Reception
Desk, laptop workspace, iron/ironing board, free cots/infant beds
Room (Specialty) | Desk, laptop workspace, iron/ironing board, free cots/infant beds
Free daily buffet breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
  • Pet-friendly

Explore the area

View in a map
500 Brisebois Crescent, Ottawa, Ontario, Ottawa, ON, K1E0A6
  • Place, Place D'Orleans Shopping Center
    ‪3 min walk‬
  • Place, Princess Louise Falls
    ‪3 min drive‬
  • Place, Hiawatha Park & Conservation Area
    ‪4 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room

9.6 out of 10
Exceptional
(8 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(42 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

9.2 out of 10
Wonderful
(12 reviews)
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(19 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

9.4 out of 10
Exceptional
(9 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(55 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Extra Floor Space)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds (Extra Floor Space)

9.0 out of 10
Wonderful
(17 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Specialty)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room (Specialty)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Roll-in Shower (Communications Accessible)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Roll-in Shower (Communications Accessible)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Ottawa East - Orleans by IHG

Hotel in Ottawa with free breakfast and 24-hour fitness centre
Along with an indoor pool, this hotel has a 24-hour fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site. Weekly housekeeping is available.
Holiday Inn Express & Suites Ottawa East - Orleans by IHG offers 103 accommodations with coffee/tea makers and an iron/ironing board. A pillow menu is available. Televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Hairdryers and change of towels can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
The free breakfast at Holiday Inn Express & Suites Ottawa East - Orleans by IHG gets high marks from our customers. During your stay, you're just a quick walk from Place D'Orleans Shopping Center. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the clean guestrooms
  • 13 minutes by car from University of Ottawa and 15 minutes from Rideau Canal
  • Pets welcome for a fee
Holiday Inn Express & Suites Ottawa East - Orleans by IHG offers its guests an indoor pool and a 24-hour fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1367 square feet (127 square metres) and includes conference space. The business-friendly Holiday Inn Express & Suites Ottawa East - Orleans by IHG also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.
Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 1,367 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Built in 2014

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Ottawa East Orleans Hotel
Holiday Inn Express Orleans Hotel
Holiday Inn Express Ottawa East Orleans
Holiday Inn Express Orleans
Holiday Inn Express Suites Ottawa East Orleans
Holiday Inn Express Suites Ottawa East Orleans by IHG
Holiday Inn Express Suites Ottawa East Orleans an IHG Hotel
Holiday Inn Express & Suites Ottawa East - Orleans by IHG Hotel
Holiday Inn Express & Suites Ottawa East - Orleans by IHG Ottawa

Reviews

Holiday Inn Express & Suites Ottawa East - Orleans by IHG Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 588 out of 1005 reviews
Rating 8 - Good. 309 out of 1005 reviews
Rating 6 - Okay. 56 out of 1005 reviews
Rating 4 - Poor. 23 out of 1005 reviews
Rating 2 - Terrible. 29 out of 1005 reviews

Reviews

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Staff are so friendly and responsive. The hotel is clean and was an excellent location for my stay. I love that it is pet friendly. Will definitely return.
Stayed 4 nights in Aug 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Aug 2025

10/10 Excellent

Jean-Paul

Stayed 1 night in Jul 2025

10/10 Excellent

Marc-André

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the few places I’d go back to

Hotel was nice and clean, front desk was very helpful, kitchen staff helped us find what my son could eat due to a severe intolerance. One of the few instances where I was not disappointed from the condition or service of the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Karina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were absolutely amazing!
Stayed 2 nights in Aug 2025

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The team looking after the breakfast room deserve an award. They went out of their way to welcome guests, they were friendly, helpful, kept the food counters & tables very clean, kept the food & coffee moving. It made for a really pleasant breakfast experience.
Stayed 4 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
"Suite" was just a slightly larger room with a fold out sofa bed with no bed sheets. I had to go to front to get bed sheets even though i listed 5 occupants. 1 elevator out and very busy had to used stairs. Stair way had chicken bones wings scattered about. Shower had mildew.
Stayed 1 night in Aug 2025

8/10 Good

Alisa, Opa locka

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast option had a good variety and the rooms were cleaned. Staff was friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property…easy to get to main thoroughfares. Staff very friendly. Only drawback they were down to one elevator which did lead to some lineups.
Stayed 2 nights in Aug 2025

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Hawa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, lots of parking.
Stayed 1 night in Jun 2025

10/10 Excellent

Sultana, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Joo-Hwa, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
The room had two tv and was very clean and nice
Stayed 1 night in Jul 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Malek

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Marifel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jul 2025

10/10 Excellent

Josiane

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and awesome staff
Stayed 1 night in Jun 2025

10/10 Excellent

Malek

Stayed 2 nights in Jul 2025

10/10 Excellent

Frederick, Beverly Hills

Great Employees
Stayed 1 night in Jul 2025

6/10 Okay

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
AC was turning on every 5 minutes. I did not sleep from 4 till 8. Everything else was very good.
Stayed 1 night in Jul 2025