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Hotel Mundo Maya Palenque

4.0 star property
VIP Access

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Photo gallery for Hotel Mundo Maya Palenque

Aerial view
Restaurant
Interior entrance
Spa
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Carretera Federal Palenque-Ruinas Km 4.5, Palenque, CHIS, 29960
  • Place, Palenque National Park
    ‪6 min walk‬
  • Place, Aluxes Eco Park
    ‪16 min walk‬
  • Place, Palenque Archaeological Zone
    ‪7 min drive‬
  • Airport, Palenque, Chiapas (PQM-Palenque Intl.)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, Balcony, Garden View

Deluxe Room, Balcony, Garden View | Balcony

Deluxe Room, Balcony, Garden View

10.0 out of 10
Exceptional
(8 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Balcony, Garden View

Deluxe Double Room, Balcony, Garden View | Premium bedding, down duvets, in-room safe, desk

Deluxe Double Room, Balcony, Garden View

9.8 out of 10
Exceptional
(12 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Premium bedding, down duvets, in-room safe, desk

Junior Suite

  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, down duvets, in-room safe, desk

Presidential Suite

  • 96 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds and 1 Single Sofa Bed

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About this property

Hotel Mundo Maya Palenque

Family-friendly hotel with 2 outdoor pools and health club
Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli and spa services.
Hotel Mundo Maya Palenque offers 144 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets and premium bedding. 60-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. This Palenque hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Hotel Mundo Maya Palenque, you'll be within walking distance of Palenque National Park. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym and bicycles to rent
  • 13 minutes on foot from Palenque National Park and a 4-minute drive from Museo de Sitio Palenque
  • Train station pick-up, train station drop-off and local-area shuttle service available for a fee
As a guest of Hotel Mundo Maya Palenque, you'll find 2 outdoor swimming pools, a health club, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and a vending machine are also featured at the family-friendly Hotel Mundo Maya Palenque. An area shuttle within 15 kilometres, a train station pick-up service and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Palenque hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Hotel Mundo Maya Palenque has a restaurant on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge) up to 15 kilometres
  • Train station pick-up shuttle (surcharge) from 7:00 AM to 5:00 PM
  • Train station shuttle at scheduled times, on request
  • Train station drop-off (surcharge)
  • Free uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 to 700 for adults and MXN 300 to 700 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Shopping
  • Table tennis
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • In a national park
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible train station shuttle
  • Front entrance ramp
  • Lever door handles
  • Lift (120 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (160 centimetre high)

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2024
  • Communal living room
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 300 to 700 for adults and MXN 300 to 700 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Mundo Maya Palenque offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Gafsacomm Palenque Hotel
Hotel Gafsacomm Palenque Palenque
Hotel Gafsacomm Palenque Hotel Palenque

Hotel Mundo Maya Palenque Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 123 out of 149 reviews
Rating 8 - Good. 17 out of 149 reviews
Rating 6 - Okay. 8 out of 149 reviews
Rating 4 - Poor. 1 out of 149 reviews
Rating 2 - Terrible. 0 out of 149 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities and friendly service. For the price, the rooms are incredibly luxurious.
Stayed 2 nights in Aug 2025

8/10 Good

Arlette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Our overall experience was great (for 1 night). The food is not the greatest so don’t expect 5 star quality. Probably more like 3 star. We had our baby with us and they didn’t have a baby crib. I found this unacceptable! So keep this in mind.
Stayed 1 night in Jul 2025

10/10 Excellent

Jose

Stayed 1 night in Aug 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous new luxury Bohemian boutique hotel. Nicest place we have stayed!!
Stayed 1 night in Aug 2025

8/10 Good

William

Stayed 1 night in Aug 2025

10/10 Excellent

Octavio

Stayed 2 nights in Aug 2025

10/10 Excellent

Stephania

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos hospedamos en Agosto 2025, el hotel es accesible y muy bonito, el personal es muy amable y atento. Tuvimos una necesidad médica y la doctora del hotel nos atendió y fue muy amable. Volveremos a hospedarnos aquí.
Stayed 1 night in Aug 2025

10/10 Excellent

Agustin, Villahermosa

Stayed 3 nights in Jul 2025

10/10 Excellent

Agustin, Villahermosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuevo y muy comodo
Stayed 1 night in Aug 2025

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities
I like it so much
Stayed 2 nights in Jul 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in palenque chiapas
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel, Cancun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo
Stayed 1 night in Sep 2025

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

evelin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 1 night in Sep 2025

6/10 Okay

CARLOS RUBEN

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
El servicio del restaurant pésimo, tardan mucho en servir y la comida sin sabor, tienen mucho que mejorar en esta área. En el área de la alberca llevas tu vaso térmico con alguna bebida y te amenzan los meseros con enviarte a la guardia nacional, argumentan que el hotel es de ellos y por eso lo hacen segun, al momento de llegar a la arberca nadie se te acerca para ofrecerte el servicio, la michelada es pésima. El agua de la alberca esta demasiado caliente que no se pude disfrutar. No hay donce conectar celular en las areas de camastros solo en el baño de la alberca. No hay amenidades en el hotel solo te ofrecen si quieres jugar en una mesa de ping pong y una mesa de billar. La atención de los operadores de los carritos de golf que trasladan del estacionamiento al hotel son muy atentos al igual que los oficiales de la guardia nacional que estan en el looby.
Stayed 2 nights in Aug 2025

10/10 Excellent

ANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 3 nights in Sep 2025

10/10 Excellent

Daniela Garcia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia
Stayed 2 nights in Sep 2025

10/10 Excellent

javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Eunice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aun huele a nuevo, todo excelente, el personal super amable y el hotel impecable.
Stayed 2 nights in Sep 2025

8/10 Good

Tannya Giovanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general estuvo bien, es cómodo, tranquilo y limpio. Me gustaría que el restaurante tuviera más opciones sin carne. Por otro lado el personal fue amable excepto por la señorita de los masajes que al preguntarle información se notó molesta no sabemos si era porque ya se quería ir a pesar de que solo fuimos a pedir información y fue dentro del horario, en cuando nos vio nos hizo caras y empezó a quitar la información de los servicios.
Stayed 5 nights in Sep 2025

10/10 Excellent

Diego

Stayed 2 nights in Sep 2025

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Falta el Smartv internet en los televisores de las habitaciones.
Stayed 1 night in Sep 2025

6/10 Okay

MIGUEL

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Esta padre el hotel pero la comida nada buena ni las cenas solo el desayuno y sus precios elevados
Stayed 1 night in Sep 2025

10/10 Excellent

Diana Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó recomendado
Stayed 2 nights in Sep 2025

10/10 Excellent

Luis Alberto

Travelled with partner
Liked: Cleanliness, property conditions & facilities
El hotel está muy muy bonito está súper cómoda la cama la habitación 10 de 10 solo detalle en la atención del personal y La alberca no es profunda es toda de un mismo tamaño
Stayed 1 night in May 2025