2/10 Terrible
Diane
Business traveller
14 Jan 2026
Liked: Cleanliness
Disliked: Staff & service
Stayed 28–31 December 2025. On the first night the room had no heating overnight and no hot water the following morning, during winter conditions in Paris. There were no staff present overnight to assist.
The hotel later confirmed in writing that the heating in the room had been turned off. I was verbally promised a refund for that night and a move to a warm room. I was moved to a smaller room to mitigate the situation, but the accommodation on the first night was not fit for purpose.
A partial refund was later offered top cover the smaller room, but this did not cover the failure of service on the first night. I was also disappointed by the reception staff on the final day I booked a car to the airport new years eve - timing was essential because of the traffic. The car didnt arrive, they had zero urgency and in the end I ran onto the street with cases in tow and finally hailed down a cab. I also note that they have two hotel buildings and the other building on the 28th had no electricity AT ALL and there were no staff on reception to deal with the customers who had no room and could not be checked in, cold, waiting and generally miserable. I had no heating or hot water and they had no electricity. I was told that in Paris no one refunds. That isn't French law but it's certainly the attitude. Pretty hotel, poor service and communication. It was overall a really poor and costly stay.
Diane
Stayed 3 nights in Dec 2025
