4/10 Poor
Ann Marie
Travelled with family and small children
21 Jul 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First showing up, we discovered we had to pay a separate company for parking. I have NEVER had to pay for parking at a hotel before.
The pictures online said there was a hot tub at this hotel, no hot tub. No clean towels by the pool. Pool is only open until 7:30. At most hotels the pools close at 9 pm.
The room was filthy! Old earbuds and toys under the couch, the bathroom smelled like mold, the glasses in the cabinets had lipstick marks on them, just gross!
Went to the bar/restaurant to pick up something for my kids for dinner, they only had 2 food options available, wings and hot dogs (which were not even on the menu). No pizzas, no fries, no salads, no sandwiches.
All night we were kept up by the washing machines across the hall, it was so loud.
At 10 am maid service came BANGING on our door telling us we had to go, but our check out time was 12 pm.
We went to have a bite to eat at the Continental breakfast at 9 pm, cereals were all gone, no coffee (except decaf), the eggs were cold, waffles were rock hard, my daughter (who eats yogurt every morning) tried the yogurt and spit it up because it was beyond sour!
The only bright spot was the woman working the desk at check out, she was so kind to me and my kids.
I will not only recommend this location, but I will do everything to avoid staying at Hyatts in the future, the Nicole and diming over everything and not providing anything it just gross, especially for a family of 4, on a budget.
Ann Marie
Stayed 1 night in Jul 2025