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The Queens Hotel

3.0 star property

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Twin Room, Sea View | View from room
Twin Room, Sea View | Desk, iron/ironing board, rollaway beds, free WiFi
Free daily full breakfast
Breakfast, lunch, dinner served; British cuisine
Breakfast, lunch, dinner served; British cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service

Explore the area

View in a map
The Promenade, Penzance, England, TR18 4HG
  • Place, Penzance Beach
    ‪2 min walk‬
  • Place, Union Hotel
    ‪5 min walk‬
  • Place, Penzance Ferry Terminal
    ‪8 min walk‬
  • Airport, Penzance (PZE-Penzance Heliport)
    ‪4 min drive‬

Room options

View all photos for Single Room, Sea View

Single Room, Sea View | Desk, iron/ironing board, rollaway beds, free WiFi

Single Room, Sea View

9.6 out of 10
Exceptional
(8 reviews)
  • 19 sq m
  • Sea view
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Sea View

Twin Room, Sea View | Desk, iron/ironing board, rollaway beds, free WiFi

Twin Room, Sea View

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • Sea view
  • Sleeps 2
  • 1 Single Bed

View all photos for Double Room, Bathtub, Sea View

Desk, iron/ironing board, rollaway beds, free WiFi

Double Room, Bathtub, Sea View

9.0 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room, Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Single Room, Bathtub

9.2 out of 10
Wonderful
(5 reviews)
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Single Room

Desk, iron/ironing board, rollaway beds, free WiFi

Single Room

8.4 out of 10
Very good
(9 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, Bathtub

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Double Room, Bathtub

8.0 out of 10
Very good
(7 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Double Room

7.6 out of 10
Good
(5 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Desk, iron/ironing board, rollaway beds, free WiFi

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Bathtub

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Twin Room, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Twin Room

Desk, iron/ironing board, rollaway beds, free WiFi

Twin Room

8.6 out of 10
Excellent
(7 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Single Bed

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About this property

The Queens Hotel

Hotel in Penzance with free breakfast and 24-hour front desk
Along with a restaurant, this hotel has a bar/lounge and concierge services. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
The Queens Hotel offers 72 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Penzance hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at The Queens Hotel. During your stay, you're just a quick walk from Penzance Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests speak favourably about the overall condition of the property and the clean guestrooms
  • Steps from Penzance Beach and 4 minutes on foot from Penlee House Gallery and Museum
  • Cats and dogs welcome free of charge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

The business-friendly The Queens Hotel also features multilingual staff, concierge services, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this 3-star Penzance hotel.

Guests are served a free full breakfast daily from 7:30 AM to 10:30 AM.
On-site venue – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (76 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1862
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 22 December and 29 January.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: GBP 75.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Queens Hotel Penzance
Queens Penzance
The Queens Hotel Hotel
The Queens Hotel Penzance
The Queens Hotel Hotel Penzance

Reviews

The Queens Hotel Reviews

8.2

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 250 out of 658 reviews
Rating 8 - Good. 248 out of 658 reviews
Rating 6 - Okay. 111 out of 658 reviews
Rating 4 - Poor. 40 out of 658 reviews
Rating 2 - Terrible. 9 out of 658 reviews

Reviews

10/10 Excellent

FAWZIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and views of the sea in Penzance had a restful nights sleep was given a quiet room and the breakfast was very good lots of Vegan choices. Wonderful stay will definitely highly recommend to friends and family. Thank you.
Stayed 1 night in Sep 2025

4/10 Poor

Donna

Travelled with partner
Disliked: Amenities, property conditions & facilities
Bathroom black mould, cold tap wobbled. Floor was patched up and broken dirty, towel rail rusty. Bed sheets not even tucked in. Breakfast basic staff spot wiped table so we had crumbs and sticky marks, waitress put fingers in cups. One waitress has a polo shirt that looked as if not been washed for a while no aprons. Tea was tepid ran out of brown bed. Exceptional over priced. Would not return
Stayed 2 nights in Aug 2025

10/10 Excellent

Marrion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queens Hotel is unassuming from the outside - but once inside you're stepping back in time....it is spacious and charming with lots of amazing history and culture captured in the wonderful pieces on display that take you back,there is even a piano in the lobby. At one point on entry to the narrow lift, I thought I was in the movie 'the Shining' lol but that's just my sense of humour. There are super tall ceilings in the rooms with large windows. I had a great sense of freedom allowing me to completely relax. The room temprature was perfect no matter the weater outside. The Bathromm was spacious with hot water at any time of day and a sense of the super natural with a flikering light letting me know someone 'was' there - but remember I was in the Shining movie mode ;-) My seaview was breath taking the coastal view of Newly and Penrith held me captive for days. The food is delicious breakfast choices in abaundace if i had to gripe about anything it would be limited options of non alcohlic drink but really it didnt matter a nice to have but not the end of the world. The staff are warm professional good hardworking people who seem to be multi-tasking in their roles but friendly too. I was treated well what more can I say except - highly recommended and book a seaview otherwise there is no point!
Stayed 4 nights in Aug 2025

6/10 Okay

Anne marie

Travelled with partner
The building and facilities are quite shabby. Lots of mold in the bathroom. Terrible food . The saving grace of this little hotel is is staff. World class service and friendliness . True Cornish hospitality. Would I stay again? I think I would.
Stayed 1 night in Aug 2025

8/10 Good

Mrs Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See my comments about sense of a 1930s Grand seaside hotel which covers most aspects of my stay.
Stayed 2 nights in Aug 2025

2/10 Terrible

ROBERT

Travelled with family
Disliked: Staff & service
This is clearly a low budget operation with one exception…the high room rates. Poor quality at superior cost!
Stayed 2 nights in Aug 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and convenient
Stayed 3 nights in Aug 2025

6/10 Okay

Robert

Liked: Cleanliness
Hotel was a bit tired and dated. Room comfortable and clean. With great sea view. Breakfast ok but poor range of choices in buffet. Overall, pricey at £220 for a double room with sea view.
Stayed 1 night in Aug 2025

6/10 Okay

Richard

Disliked: Property conditions & facilities

Queens Penzance

Ordered room with bath, only a poor shower! Carpet stained wardrobe door stuck. Mentioned to reception and they said sometimes they have to move rooms around. Would tell maintenance man re door. Staff very nice but generally room needed updating. As was most expensive of three hotels booked in SW would not return.
stained carpet and table
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
We had four rooms 2 had sea views and were very large. The other 2 were smaller but more modern. The staff were extremely helpfull
Stayed 2 nights in Jul 2025

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful. Food was excellent. Need to change the menu a bit more for variety. The room and beds were very comfortable.
Stayed 4 nights in Aug 2025

8/10 Good

Monica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

Not for everyone, but a timeless treasure

This old hotel is delightful in its historical ambiance. The staff was wonderful. However, the whole place needs paint, carpet and a thorough cleaning. My room had dirt clumps on the carpet and pieces of plastic (as would come on a straw.) The whole wing smelled musty and dank. If you can handle the creepy, dirty carpets and dust, it’s an experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended perfect place!

Mark and Karen are fantastic hosts. The rooms are very clean and comfortable, with lots of extras provided. The breakfast foods prepared by Karen are delicious!
Stayed 1 night in Jul 2025

6/10 Okay

Diane

Stayed 2 nights in Jul 2025

10/10 Excellent

Zheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ala carte breakfast. Located beside the beach and walkable from train station. Only thing was the shower faucet water jet is weak
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Very handy for Penlee Park Theatre. Staff very friendly and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Bill

Stayed 1 night in Jul 2025

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jeff, Tempe

Liked: Cleanliness
Disliked: Property conditions & facilities
The property was at the end of the city it seemed, so the walk from the train station was a bit much with luggage. The room was fine. Updated bathroom/shower were nice. The biggest issue was the fact there wasn't an outlet by the bed. I had to get on my knees to recharge my phone because the only two outlets i could find were just above the baseboards behind the dresser. Staff were very friendly and helpful.
Stayed 2 nights in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

scott

Stayed 2 nights in Jul 2025

8/10 Good

N

Liked: Cleanliness
The hotel itself is good especially the breakfast and dinner menu. The area outside doesn't have much but sea.
Stayed 3 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PZ Lit Fest Stay

A bed for the night for attendance at Penzance Lit Fest on two consec. days. The only thing I would say: an earlier check-in time - say 15:00 rather than 16:00 hrs - would have been helpful. eg Prem Inns are 15:00 but then again Queens had a better rate.
Stayed 1 night in Jul 2025

8/10 Good

Lesley

The communal areas were fine with good virews of the prom but some parts of the hotel were really rundown …which was where our stay was. The way the room was advertised I was expecting a sea view but unfortunately we had a lovely view of the car park and fire escape…right on the top floor ..room was also quite small.
Stayed 2 nights in Jun 2025