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Holiday Inn Express Surprise by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Surprise by IHG

Exterior
Free daily buffet breakfast
Outdoor pool, open 8:00 AM to 10 PM, pool loungers
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Place, Surprise Community Park
    ‪5 min walk‬
  • Place, Surprise Stadium
    ‪8 min walk‬
  • Place, Surprise Tennis Center
    ‪12 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

9.6 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility) | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, Accessible (Mobility)

7.2 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(79 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(91 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Holiday Inn Express Surprise by IHG

This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, a business centre and conference space.
Holiday Inn Express Surprise by IHG offers 115 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express Surprise by IHG. During your stay, you're just a quick walk from Surprise Community Park. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 5-minute walk from Surprise Community Park and 8 minutes on foot from Surprise Stadium
Holiday Inn Express Surprise by IHG offers its guests an outdoor pool, a hot tub, and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 581 square feet (54 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Holiday Inn Express Surprise by IHG. Free self parking is available.

This Surprise hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 814 out of 1004 reviews
Rating 8 - Good. 124 out of 1004 reviews
Rating 6 - Okay. 33 out of 1004 reviews
Rating 4 - Poor. 15 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

4/10 Poor

Gail

Liked: Cleanliness, property conditions & facilities
Too noisy!!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was really big and clean. Jacob at the front desk was super nice and made our check in super quick.
Stayed 1 night in Jan 2026

10/10 Excellent

John

Stayed 1 night in Jan 2026

10/10 Excellent

victoria, ROCHESTER

Great hotel
Stayed 3 nights in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Housekeeping did a great job, front desk staff was courteous and friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities
Nice, easy stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast selection. Friendly staff. Clean.
Stayed 1 night in Jan 2026

6/10 Okay

carrie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is great, room was clean. Low water pressure in the shower and luke warm at best
Stayed 1 night in Jan 2026

10/10 Excellent

Tessa

Stayed 3 nights in Jan 2026

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was spotless. Ultimate in clean. We enjoyed the location because it was easy to get around.
Stayed 2 nights in Jan 2026

10/10 Excellent

jane

Stayed 1 night in Jan 2026

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Jan 2026

10/10 Excellent

marco

Stayed 2 nights in Jan 2026

10/10 Excellent

Nathan

Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Great accommodations
Stayed 1 night in Jan 2026

10/10 Excellent

Kapetrez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised. Clean room Great breakfast Well kept property
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Marcus

Stayed 1 night in Jan 2026

10/10 Excellent

Michael L

Liked: Cleanliness
Stayed 1 night in Jan 2026

6/10 Okay

Kristine Connor

Stayed 3 nights in Dec 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 6 nights in Dec 2025

10/10 Excellent

Mary

Stayed 1 night in Dec 2025

10/10 Excellent

Manuel

Stayed 1 night in Dec 2025

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