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Holiday Inn North Phoenix

4.0 star property

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Outdoor pool
Suite, 1 King Bed, Non Smoking (Feature) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
1 bedroom, hypo-allergenic bedding, in-room safe, desk
1 bedroom, hypo-allergenic bedding, in-room safe, desk
1 bedroom, hypo-allergenic bedding, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
12027 N 28th Drive, Phoenix, AZ, 85029
  • Place, Rose Mofford Sports Complex
    ‪2 min drive‬
  • Place, Grand Canyon University
    ‪11 min drive‬
  • Place, Phoenix Convention Center
    ‪18 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪26 min drive‬

Room options

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About this property

Holiday Inn North Phoenix

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Holiday Inn North Phoenix offers 174 air-conditioned accommodations with a safe and free newspapers. 32-inch flat-screen televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Holiday Inn North Phoenix, you'll be close to Metrocenter. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Free Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • 9 minutes by car from Grand Canyon University and 14 minutes from Phoenix Convention Center
  • Pets welcome for a fee
Holiday Inn North Phoenix offers its guests an outdoor pool, a hot tub, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 2497 square feet (232 square metres) and includes conference space. A terrace, multilingual staff, and a picnic area are also featured at the business-friendly Holiday Inn North Phoenix. Parking is available for a fee.

This 4-star Phoenix hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily.
Holiday Inn North Phoenix has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free RV/bus/lorry parking on site
  • Parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 2.50 to 10 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per stay, plus a deposit of USD 35.00 per stay
  • Weight limit: 40 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Utility fee: USD 30.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 2.50 to 10.00 per person
  • Pet deposit: USD 35.00 per stay
  • Pet fee: USD 35.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Phoenix North
Holiday Inn North Phoenix
Holiday Inn Phoenix North
Holiday Inn Phoenix Airport
Holiday Inn North Phoenix Hotel
Holiday Inn North Phoenix Hotel Phoenix
Holiday North Phoenix Phoenix
Holiday Inn North Phoenix Hotel
Holiday Inn North Phoenix Phoenix
Holiday Inn North Phoenix Hotel Phoenix

Holiday Inn North Phoenix Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 341 out of 1000 reviews
Rating 8 - Good. 350 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 78 out of 1000 reviews
Rating 2 - Terrible. 70 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel had been closed down for months... I booked a hotel through hotels.com that had been closed down for months! Unacceptable.
Stayed 3 nights in Feb 2021
Verified

2/10 Terrible

leah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scared for my life!

I did not even step foot into the hotel. The entrance was coned off and there were homeless people and individuals doing drugs all around me. Terrible experience. The address and or location must have a problem.
Stayed 1 night in Nov 2020
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, room comfort

It’s good hotel

It’s decent and not bad rooms didn’t smell bad wouldn’t mind staying in this hotels
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Bad ass clean and great services. Thank u for the great stay . Keep up the good work
Stayed 1 night in Apr 2020
Verified

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst experience I have ever had. There was no power cord for the television when we checked in. Luckily my fiancé works in IT and used one he had with him. When we were electing to stay another night I was keeping rudely came in and accused us of smoking in the room just because we had a Vape mod on the table. After playing with the housekeeper who I thought understood we did not smoke in the room and we did not Vape in the room she seemed OK. Then I proceeded to go to the desk and a manager came out and said I could not book instead he walked me up to my room and he told me that we could not take the power cord that we provided for the television as well as that we smoked in the room and we did not! I have never been so humiliated in my life and as I have enjoyed other holidays and I will be spreading the word on this evil establishment. The way we were treated was inhumane and later we found out that we were charged for a power cord for the television even though they kept the one we provided! All I was doing was holding onto someone’s Vape mod I don’t even Vape myself it was just sitting on a table and we were accused and judged and treated horribly. We also had a $200 and $50 smoking charge Applied to our card. I am disgusted with this establishment and I recommend that no one stays there ever they are rude conceited judge mental people.
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Our door looked like it was busted in prior .. tv didn’t work the 1 st night .. and WiFi also .. couldn’t go to pool or hot tub .. and restaurant was not open ..
Stayed 2 nights in Mar 2020
Verified

6/10 Okay

Katie

Bad Area

The hotel itself was not bad. But the paet of town is one of the top 5 worst parts of Phx. I heard police and ambulance sirens all through the night. I will not go back.
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and pleasant desk attendants and staff
Stayed 5 nights in Mar 2020
Verified

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable clean and spacious. Modern and friendly atmosphere. Very good breakfast and we will book there again. Thanks holiday inn
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

People making my stay a pleasure

Branden and staff were genuine and a pleasure to deal with really nice experience
Stayed 4 nights in Mar 2020
Verified

8/10 Good

Kathleen A

Liked: Cleanliness, staff & service
No internet connection except sitting in lobby
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Anon

Liked: Cleanliness, staff & service, property conditions & facilities
Quick, simple easy check in...front desk was very nice and talkative
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Room was fine. Not special, but clean. I would not eat or drink there. The lobby/bar/restaurant was drab and didnt give off the squeaky clean feeling you want.
Stayed 2 nights in Mar 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The staff was helpful, especially the bartender and staff in the restaurant. I was put off with the comment "you are early for registration " when we got there, but they overcame that soon after we got there.
Stayed 3 nights in Feb 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Got this room for my 90+ year old parents. Handicapped room. The sink wouldn’t drain, the toilet seat had a broken bolt so it slide off, the blinds were broken, the sliding bathroom door was too hard for them to slide. They moved them to another room. Drawer pulls were all loose. Staff tried to accommodate them but the condition of the first room was horrible. Second room was barely adequate. Overall disappointed in the condition of the hotel.
Stayed 7 nights in Feb 2020
Verified

4/10 Poor

Paul

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room is in desperate need of updating The bathroom has no available means to hang up a towel after use. You want a patron to forge room service re; the replacement of towels/bedding during a short stay but there wasn't a place to hang up a towel. This is the 21st century, there was no WIFI throughout the weekend we stayed there Fix it...theres no reason for the failure to provide WIFI to patrons. And now you're charging $10.00 per room for a nickle & dime breakfast that measures up to none!
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

THe Holiday Inn has changed owner organizartion and the awards card I previously used (Consolidated...) was not recognized. hafe to apply for the ? IHL ? was difficult for the staff to do.
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My room did not have internet which made work tougher than what it should be.
Stayed 5 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I notified the front desk that I was having problems turning on the hot water in the shower. Maintenance came to the room and said that he was unsure what the problem was and that he would talk to the front desk. Nothing came out of it, so we did not have hot water during our entire stay. The doors to the bathroom and closet could barely open, the phone did not work in the hotel room, and the lobby area had a funky smell. Definitely would not reccomend.
Stayed 3 nights in Feb 2020
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our business has a corporate account with this hotel. I emailed them before hand and told them the name of the employer we had staying there and they still hassled her when she was trying to check in as to why she was checking in and who she was. When I emailed them regarding the driver staying there it said initially that their email box was already full so they couldn’t except any other emails. The front desk clerk said she was going to empty out the email and let me know that she for sure got the email I sent, and she never called me back.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were so friendly and accommodating. clean and quiet.
Stayed 4 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Hotel is is not kept up like most Holiday Inns and smelled. Not sure if pets allowed to stay here but one entrance smelled like kitty litter and my room stunk. Asked the maid for spray for my room and she gave ME the spray to do it myself! Front desk rude. Use to enjoy staying here but they let the place go downhill. Won’t be staying here anymore.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Ophelia

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Our stay was good overall. The room was clean. Breakfast was always hot and plentiful. We we disappointed the hot-tub wasn't working. Therefore, we didn't get to use it while there for 2 days.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, nice room,
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I liked everything that I was able to experience about this hotel. From the Staff, to the rooms, to the amenities, etc.
Stayed 1 night in Feb 2020