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Grand Smokies Resort Lodge

2.5 star property

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Photo gallery for Grand Smokies Resort Lodge

Indoor pool
Exterior
Lobby sitting area
King, Jetted Spa Tub, Suite | 1 bedroom, desk, laptop workspace, iron/ironing board
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
2385 Parkway, Pigeon Forge, TN, 37863
  • Titanic Museum
    ‪11 min walk‬
  • Island at Pigeon Forge
    ‪16 min walk‬
  • LeConte Center at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪64 min drive‬

Room options

View all photos for Standard Double Room, 2 Queen Beds, Pets allowed

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Double Room, 2 Queen Beds, Pets allowed

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

Family Suite | 1 bedroom, desk, laptop workspace, iron/ironing board

Family Suite

  • Mountain view
  • Sleeps 8
  • 1 Queen Bed and 2 Large Single Bunk Beds

View all photos for Double Queen Suite

1 bedroom, desk, laptop workspace, iron/ironing board

Double Queen Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace | 1 bedroom, desk, laptop workspace, iron/ironing board

Queen Kitchen Fireplace

  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite | 1 bedroom, desk, laptop workspace, iron/ironing board

King, Jetted Spa Tub, Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Bedroom, Pets allowed

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Single Room, 1 Bedroom, Pets allowed

  • Sleeps 3
  • 1 King Bed

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About this property

Grand Smokies Resort Lodge

Pet-friendly hotel connected to the convention centre in Pigeon Forge with free breakfast
An indoor pool, a restaurant and a fitness centre are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a children's pool and a 24-hour front desk. Change of towels is available on request
Grand Smokies Resort Lodge offers 160 shared accommodations with air conditioning, a hairdryer and an iron/ironing board. Rooms open to balconies. Televisions come with cable channels.

This Pigeon Forge hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness centre.
With your stay at Grand Smokies Resort Lodge, you're connected to the convention centre and just a quick walk from Biblical Times Dinner Theater. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the buffet restaurant
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include 3 meeting rooms, a conference centre and a gift shop
  • On-site recreation includes a gym
  • Within a 15-minute walk of Titanic Museum and Hatfield and McCoy Dinner Show
  • Dogs welcome for a fee (restrictions apply)
Grand Smokies Resort Lodge offers its guests a kids' pool, an indoor pool, a waterslide, and a fitness centre. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces.

There are 3 meeting rooms available. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Grand Smokies Resort Lodge. Free self parking is available.

Smoking is allowed in designated areas at this Pigeon Forge hotel.

Guests are served a free buffet breakfast daily from 8:00 AM to 9:30 AM.
Wood Grill Buffet – On-site buffet restaurant.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Shared accommodation

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day, plus a deposit of USD 200.00 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Cots (infant beds) are available for USD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to midnight
  • Children may not be eligible for complimentary breakfast.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 346 out of 704 reviews
Rating 8 - Good. 162 out of 704 reviews
Rating 6 - Okay. 108 out of 704 reviews
Rating 4 - Poor. 54 out of 704 reviews
Rating 2 - Terrible. 34 out of 704 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time enjoyed the pool everything was amazing other than somebody demon child pulling the fire alarm our first night there at 2:30am everything was great
Stayed 3 nights in Feb 2025

10/10 Excellent

Delena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great location close to everything
Stayed 2 nights in Mar 2025

10/10 Excellent

Cheryl

Travelled with family
Stayed 2 nights in Mar 2025

2/10 Terrible

Leslie

Disliked: Cleanliness, property conditions & facilities
No supervisor
Stayed 2 nights in Feb 2025

10/10 Excellent

Jessica

Stayed 2 nights in Feb 2025

10/10 Excellent

Paige

Stayed 1 night in Feb 2025

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities, room comfort
We rented 2 rooms for 1 night. The tv in one room did not work, the phone also did not work. Our bed sheets were nasty and looked like they had pizza sauce on them. The pool water smells like pure urine. We spoted roaches in our room as well that night. Overall its a 2/5 we will not be staying here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient!
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the resort and will be back.
Stayed 1 night in Mar 2025

6/10 Okay

Katie

Liked: Staff & service
We enjoyed the pool, the resort is a little outdated. Most of the arcade games are out of order, our room was a little old looking as well as the jet tub didn’t work. The staff was nice, check in/out was easy. Overall it wasn’t terrible but definitely some things could be better. As well as the parking is kind of far from the entrance and that can be difficult with small children and luggage. We were woken up at 2:30 in the morning to the fire alarm going off and no one said if it was false or not? Also smelled some questionable things in the hallways.
Stayed 2 nights in Feb 2025

6/10 Okay

Elizabeth

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Gaynell

Travelled with partner
Liked: Cleanliness, amenities
It was not what I expected but it was good
Stayed 2 nights in Feb 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

SHAQUETTIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Alicia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

I was not impressed and pictures are deceitful. When booking there were no details regarding all the renovations going on nor the chemical and paint smell. The room was not 100% clean. The dishes were dirty and i had to re wash them before using. There was hair in several spots of the room. The elevators were dirty and the ceilings were dirty in several spots. The only decent thing was the swimming pool, but there was so much chlorine on it, as i set on the side of the pool my eyes and nose were very irritated the entire time.
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveller

Business traveller, Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here!

I was goning to just keep quiet but others need to know prior to booking. I wasn’t aware of the remolding at all until I received an email from the hotel after booking with no refunds available. Day of arrival upon arrival zero signage for entry into the building or the actual hotel except by the Parkway. The actual entry was completely blocked by parked vehicle so you could not pull up to the front for check in and unload. After entering the building we were hit with a strong smell of construction adhesives and paints. Super toxic for those who have health issues. Staff was kinda but super short. No heat on 5th floor no one ever seemed to attempt to address it. if your planning on swimming in the pool change downstairs and before going to your room if on 5th floor! Wear a jacket before walking out your room I like it around 65 yr round. Bathroom and sheets were clean,but a puke smell around nightstand between beds. Sunflower seeds and other stuff on the floor around the bed. We wore our shoes and slipper socks and never touched the floor it was so nasty. No hangers in closet. Mattress are horrendous and broken down. You cannot turn off the light on your balcony just close curt While packing to leave I bumped bed finding pills on the floor that I refused to touch or allow my child too. After check out housekeeping calls saying she found my wallet.I don’t carry one so I asked if it had XX name on it. It’s was someone else’s wallet from a previous stay. Room was NEVE clean!
Condition of room
Wall was filthy needs to be wiped down
Floor by night stand.
Stayed 2 nights in Feb 2025

10/10 Excellent

Selina

Stayed 1 night in Feb 2025

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room and the lobby and pool areas were very clean. There is some construction being done on the property, but everything besides the supplies you'd expect to see during construction/remodel was great. I'm sure once construction is complete the parking lot will be re-striped so it is easier to figure out where guests are supposed to park. Overall we enjoyed our stay!
Stayed 2 nights in Feb 2025

2/10 Terrible

Alisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Want stay there again

The room smelled. The bathroom was even worse could see the wood decaying, workers were doing construction right next door which we wasn’t aware they would be banging and using electrical tools at 6 am. Pool area was nasty, grimy gunk all around the pool the water slide didn’t even work
Stayed 1 night in Feb 2025

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great getaway

Easy check in. Clean room. Looks like renovations are ongoing and welcomed. Free breakfast next door which was an buffet complete with eggs, meats, pancakes, etc. Friendly desk help and trolley stop in front.
Stayed 1 night in Feb 2025

6/10 Okay

Hailey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view we had was looking at the side of the building so it sucked and The beds was wrong size that we booked and so hard and sqeeky cause the metal bedframe.
Stayed 1 night in Feb 2025

10/10 Excellent

mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Philip

Stayed 2 nights in Feb 2025