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Riverchase Lodge

2.5 star property

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Photo gallery for Riverchase Lodge

Seasonal outdoor pool
Lobby sitting area
Lobby
Exterior
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
3709 Parkway, Pigeon Forge, TN, 37863
  • Place, Dolly Parton's Stampede Dinner Attraction
    ‪3 min walk‬
  • Place, Patriot Park
    ‪8 min walk‬
  • Place, Old Mill
    ‪11 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪58 min drive‬

Room options

View all photos for Standard Double Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Deluxe Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for City Suite, 2 Queen Beds

City Suite, 2 Queen Beds | Living area | Flat-screen TV

City Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Deluxe Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Family Suite

  • Sleeps 14
  • 6 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room, 1 Queen Bed with Sofa bed

Single Room, 1 Queen Bed with Sofa bed | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Single Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

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About this property

Riverchase Lodge

This smoke-free hotel features a seasonal outdoor pool, tour/ticket assistance and ATM/banking services. Free WiFi in public areas and free self parking are also provided.
Riverchase Lodge offers 112 air-conditioned accommodations with an iron/ironing board and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they enjoy the pool at Riverchase Lodge. During your stay, you're just a quick walk from Dolly Parton's Stampede Dinner Attraction. Features include free WiFi in public areas and free self-parking, plus a seasonal outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Services include tour or ticket assistance
  • Guests speak favourably about the pool and the location
  • 6 minutes by foot from Dolly Parton's Stampede Dinner Attraction and a 4-minute drive from LeConte Center at Pigeon Forge
Riverchase Lodge offers its guests a seasonal outdoor pool, tour/ticket assistance, and an ATM. WiFi is free in public spaces. Self parking is free.

This Pigeon Forge hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
The front desk at this property is open daily from 7 AM - 11 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 01 May and close on 01 September.

Property is also known as

Riverchase Lodge Pigeon Forge
Riverchase Pigeon Forge
Riverchase Lodge Hotel
Riverchase Lodge Pigeon Forge
Riverchase Lodge Hotel Pigeon Forge

Riverchase Lodge Reviews

Reviews

6.2
Rating 10 - Excellent. 226 out of 1001 reviews
Rating 8 - Good. 196 out of 1001 reviews
Rating 6 - Okay. 200 out of 1001 reviews
Rating 4 - Poor. 154 out of 1001 reviews
Rating 2 - Terrible. 225 out of 1001 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Floyd

My first trip to pigeon forge in 1995 i stayed in River Chase lodge during the week $18. Night. It was incredible then and incredible now. Staff was courteous, checkin 5 minutes, coffee in lobby fresh n hot, room was very nice,.pool awesome, weather 60 degrees, occasional sprnkle rain, Lotta traffic, Christmas lights Pigeon forge and Gatlinburg beutiful. Snow crab 🦀 Captain Jim's seafood yummy. Everything was Wonderful. Thank you Jesus for our trip and all blessings and God Please Bless America Again ✝️ 🇺🇸
Stayed 1 night in Nov 2025

2/10 Terrible

kristy

Travelled with family
Disliked: Cleanliness, amenities
Years ago this hotel was amazing, not any longer. The room was filthy and smelled like body odor. Tje tub faucet fell off. The second room we were given had roaches and both rooms had pillows that smelled used. The pool was nasty green color. So that was a no go.
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean! Front desk staff was awesome and very friendly. Very close to a lot of things in town. You can walk or drive!
Stayed 4 nights in Nov 2025

6/10 Okay

Tyler

Liked: Staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Billy

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was great
Stayed 1 night in Nov 2025

2/10 Terrible

Benjamin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will say that the lady at front desk was very nice, n breakfast, room r very old need a lot off u dates bad.
Stayed 2 nights in Oct 2025

2/10 Terrible

Mika

Stayed 1 night in Nov 2025

4/10 Poor

Joshua

Travelled with family and small children
Disliked: Property conditions & facilities
Room is outdated, moldy smell. Pool was terrible, the water was nasty.
Stayed 3 nights in Nov 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything Went Great
Stayed 1 night in Nov 2025

2/10 Terrible

Taylor

Disliked: Cleanliness, staff & service, amenities
Got there and there was a squatter in the room and they had to run them out. Didn’t offer to put us in another room and made us wait to check in and rushed to clean the room in 30 minutes after we checked in. Get into the room and there were two bathroom. One whole bathroom was basically inhabitable there was a urinal in the bathroom with a black trash bag over it and out of order sign hung on it. Then the faucet for the bathtub was almost broken off and would just swing around and appeared like it had never been cleaned. Then the tv in the bedroom didn’t even work
Stayed 3 nights in Nov 2025

6/10 Okay

Rocky

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It is a nice 2.5 star hotel. It’s very very dated. Service was quick and friendly. The room was a basic room. You had a tv and beds. No luggage rack to store suitcase so we had to just lay it on the floor. The inside pool was in terrible condition. My son who loves to swim on every trip didn’t want to swim in the indoor pool (nor would we let him).
Stayed 2 nights in Nov 2025

10/10 Excellent

April

Travelled with family
Liked: Staff & service, room comfort
The customer service was amazing. Candace was at the front desk. She was very helpful. We were there with our grandson and she gave us several nearby places to take him to and was telling us about the pool and how popular the pool is with the kids so we plan time for that too. She was just really helpful and sweet! Good customer service is hard to come by these days and she was amazing!
Stayed 1 night in Nov 2025

2/10 Terrible

Denise

Travelled with partner
Could not even get the door to unlock. The owner could have cared less and left the premises. The clerk was helpful
Stayed 1 night in Oct 2025

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It close to store and activity
Stayed 1 night in Aug 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Tosha

Stayed 1 night in Oct 2025

4/10 Poor

Karen

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room is seriously outdated and in dire need of repairs. The only thing clean was the bed. Thank goodness for that or I would not have stayed. The pool was so dirty/cloudy that you couldn’t see the bottom. I did not get in. Overall I would not stay again. The lady at the desk was very nice
Stayed 1 night in Oct 2025

6/10 Okay

Linda

Travelled with family
Disliked: Cleanliness, staff & service
Pool was filthy. Could not see the bottom. Indoor pool cold as ice. Not heated. Bare minimum everywhere. Checking out lady was rude. One and done with this hotel.
Stayed 2 nights in Oct 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Adamaris

Travelled with family
Stayed 5 nights in Sep 2025

4/10 Poor

Eric

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The pools are disgusting
Stayed 2 nights in Oct 2025

2/10 Terrible

Madison

Disliked: Cleanliness
Stayed 3 nights in Oct 2025

2/10 Terrible

Madison

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Richard is very rude and hateful. He used words that shouldn't be repeated. I was lied to when i called and asked about what room type i booked then was screamed at when i got to the property and asked why i wasn't in the correct room. It was never fixed he blamed it all on expedia. I called expedia and they called and spoke with Richard and said that he called her names also and screamed at them. Riverchase would not give me anyone i could call or a way to speak to management. Richard is giving Riverchase a bad name!!
Stayed 1 night in Oct 2025

6/10 Okay

Brigetta

Pool area look like had black mold on the tiles I'm highly allergic to mold
Stayed 2 nights in Oct 2025

10/10 Excellent

Jarrod

Stayed 3 nights in Sep 2025

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