Riverchase Lodge

2.5 star property

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Photo gallery for Riverchase Lodge

Seasonal outdoor pool
Family Suite | Balcony view
Lobby sitting area
City Suite, 2 Queen Beds | Blackout curtains, iron/ironing board, free WiFi, bed sheets
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
3709 Parkway, Pigeon Forge, TN, 37863
  • Dolly Parton's Stampede Dinner Attraction
    ‪3 min walk‬
  • Old Mill
    ‪11 min walk‬
  • LeConte Center at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

Junior Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Deluxe Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

City Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Deluxe Suite

  • Sleeps 3
  • 1 King Bed

Family Suite

  • Sleeps 14
  • 6 Queen Beds

Standard Double Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Single Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

Junior Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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About this property

Riverchase Lodge

Hotel with free parking, a short walk to Dolly Parton's Stampede Dinner Attraction
This smoke-free hotel features a seasonal outdoor pool, tour/ticket assistance and ATM/banking services. Free WiFi in public areas and free self parking are also provided.
Riverchase Lodge offers 112 air-conditioned accommodations with an iron/ironing board and free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they enjoy the pool at Riverchase Lodge. During your stay, you're just a quick walk from Dolly Parton's Stampede Dinner Attraction. Features include free WiFi in public areas and free self-parking, plus a seasonal outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Services include tour or ticket assistance
  • Guests speak favourably about the clean guestrooms and the location
  • 6 minutes by foot from Dolly Parton's Stampede Dinner Attraction and a 4-minute drive from LeConte Center at Pigeon Forge
Riverchase Lodge offers its guests a seasonal outdoor pool, tour/ticket assistance, and an ATM. WiFi is free in public spaces. Self parking is free.

This Pigeon Forge hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool

Conveniences

  • ATM
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
The front desk at this property is open daily from 7 AM - 11 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 01 May and close on 01 September.

Property is also known as

Riverchase Lodge Pigeon Forge
Riverchase Pigeon Forge
Riverchase Lodge Hotel
Riverchase Lodge Pigeon Forge
Riverchase Lodge Hotel Pigeon Forge

Riverchase Lodge Reviews

Reviews

6.2
Rating 10 - Excellent. 203 out of 1000 reviews
Rating 8 - Good. 205 out of 1000 reviews
Rating 6 - Okay. 208 out of 1000 reviews
Rating 4 - Poor. 164 out of 1000 reviews
Rating 2 - Terrible. 220 out of 1000 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleaning lady was very nice and helpful
Stayed 2 nights in May 2025

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointed family

Booked this room as a last minute one night stay. The first room we got was terrible. The room had an awful smell and stained comforter on the bed. Changed to another room with the same bad smell and flies in the sink. Changed one last time and the same awful smell was there. As we drove past the outdoor pool, it was green with ducks in it. They would not give us even a partial refund. They told us there was one more room to try. We left and stayed somewhere else. Very disappointed with this hotel. We took a pic of the outside with broken window covered with what looks like a mattress.
Stayed 1 night in May 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say there again
Stayed 4 nights in May 2025

4/10 Poor

Marsha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well the room was pretty clean looking needs some repairs in it the furniture is nasty along with the carpet and the pool you can smell the chlorine before you even get into the room where the pool is it’s very cloudy looking on pictures it shows you can see the turtle it’s so cloudy you can barely see it the slide is still open also when it clearly has something missing from it people we’re going down it and it was shaking like crazy wouldn’t recommend someone else stay here for the price it ain’t worth it.
Stayed 1 night in May 2025

4/10 Poor

Nancy

Travelled with family, Travelled with family and small children, Travelled with partner
Room was dirty and couldn’t sleep cause you had people right at your door playing loud music and drinking
Stayed 2 nights in May 2025

4/10 Poor

Dennis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Heather

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Debra, Kingsport

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It needs maintenance. It’s a bit run down. Just would not recommend.
Stayed 1 night in Apr 2025

6/10 Okay

Regina

Travelled with family
Disliked: Property conditions & facilities
Pool was dirty, wifi didn't work, tv didn't work
Stayed 2 nights in Apr 2025

10/10 Excellent

Wesley

Stayed 3 nights in Apr 2025

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Tabitha

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t clean had a bad smell the fridge didn’t work. We went to the pool got in for a few minutes in the indoor pool that was open but a guest had used the bathroom pooped on the stairs we told the front desk she said I cleaned that up hours ago so that means someone had been using the bathroom multiple times in the pool area. Went to get something from the vending machine and the front desk lady said don’t do that it will take your money they don’t work. Well we tried and it took the money. We had someone beat on our hotel door at 5:45 am like something was wrong until we opened the door it was a very drunk man that tried to make his way in our room. Overall that was the worst experience of any hotel we have ever stayed in. Very disappointing
Stayed 2 nights in Apr 2025

8/10 Good

KRISTY

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

McKenzie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very dirty and outdated. The doors did not lock. The wifi does not work, because supposedly it is only one satellite per 2 rooms. The tub was very dirty. There was mold on the ceiling. The toilets do not flush. The lobby was very messy and wet from pool water. The front desk attendant was eating a full marinara jar while talking to us. Another front desk attendant disregarded our concerns about the room. We had to leave and rent another hotel because of how horrible the experience was!
Stayed 1 night in Apr 2025

10/10 Excellent

Linda

Stayed 2 nights in Apr 2025

8/10 Good

Jordan

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Mike

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms smelled shower was pulling away from the wall mold on the ceiling of bathroom bathroom door looked like a pack of hungry dogs locked in there. Shower head was made for anyone under 5’5.BASICALLY BULL DOZE THE PLACE
Stayed 2 nights in Apr 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice place to stay with kids
Stayed 4 nights in Dec 2024

4/10 Poor

Reisa

Liked: Staff & service
Disliked: Cleanliness
Needs a very good cleaning!
Stayed 2 nights in Apr 2025

6/10 Okay

Brittany

Travelled with family
Liked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Connie

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Susan

Travelled with family, Travelled with partner
Liked: Staff & service
Pool too small and roaches in the rooms
Stayed 1 night in Apr 2025

6/10 Okay

ken

Disliked: Property conditions & facilities
poorly built and terribly remodeled. Ugly and old
Stayed 1 night in Apr 2025