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Tru by Hilton Pigeon Forge, TN

2.5 star property

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Photo gallery for Tru by Hilton Pigeon Forge, TN

Terrace/patio
Exterior
Room, Accessible, Bathtub | In-room safe, desk, blackout curtains, iron/ironing board
Business centre
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Pigeon Forge, TN
  • LeConte Center at Pigeon Forge
    ‪6 min walk‬
  • Island at Pigeon Forge
    ‪7 min walk‬
  • The Ripken Experience - Pigeon Forge
    ‪9 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Suite, Multiple Beds, Accessible (Hearing)

Suite, Multiple Beds, Accessible (Hearing) | In-room safe, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible (Hearing)

  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Room, Accessible, Bathtub

Room, Accessible, Bathtub | In-room safe, desk, blackout curtains, iron/ironing board

Room, Accessible, Bathtub

  • Sleeps 5

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Shower, designer toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible, Bathtub

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bathroom shower

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Accessible, Bathtub

Room, Accessible, Bathtub | In-room safe, desk, blackout curtains, iron/ironing board

Room, Accessible, Bathtub

  • Sleeps 4

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Tru by Hilton Pigeon Forge, TN

Hotel with free breakfast, near Island at Pigeon Forge
An indoor pool, an outdoor pool and a fitness centre are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a rooftop terrace and coffee/tea in a common area. Weekly housekeeping is available.
Tru by Hilton Pigeon Forge, TN offers 102 accommodations with a safe and designer toiletries. 55-inch LCD televisions come with premium satellite channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they enjoy the free breakfast at Tru by Hilton Pigeon Forge, TN. During your stay, you're just a quick walk from Pigeon River Crossing. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 15-minute walk of Island at Pigeon Forge and LeConte Center at Pigeon Forge
  • Local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Tru by Hilton Pigeon Forge, TN offers its guests an indoor pool, an outdoor pool, and a fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces.

You'll find a business centre on site. A rooftop terrace, tour/ticket assistance, and a picnic area are also featured at the business-friendly Tru by Hilton Pigeon Forge, TN. Free self parking is available.

Smoking is allowed in designated areas at this Pigeon Forge hotel.

Guests are served a free continental breakfast daily from 7 AM to 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7 AM to 10 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2018
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 179
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 179 (subject to availability)
  • Cots (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Pigeon Forge TN Hotel
Tru Hilton Pigeon Forge TN
Tru by Hilton Pigeon Forge TN

Tru by Hilton Pigeon Forge, TN Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1000 reviews
Rating 8 - Good. 206 out of 1000 reviews
Rating 6 - Okay. 82 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Stayed 6 nights in Feb 2025

2/10 Terrible

Shannon

Disliked: Staff & service

Money grab chosen over customer service.

Booked wrong nights by mistake at 11:20pm on Feb. 19th (same night of booking) instead of the following week due to app. Called hotel and they refused to cancel booking or change booking dates. Contacted hotels.com customer service (third party company in another country) and was placed on hold while they contacted hotel. By the time I was reconnected it was 12:02am Feb. 20th and was refused cancellation, refund or booking change. Charged $183.65 for 2-night stay I didn't get. After arguing with the third party (out of US) customer service company for 2 1/2 hours and 4 different customer servicereps, I was offered $50 one Key cash at around 3am but if I wasn't persistent wouldn't have been offered any compensation. The hotels.com app will change your dates if you allow it to auto fill your search location. Tru hotel refused to work with me and it was merely a money grab on their part. I had stayed at this location in the past but never again due to how I was treated. Never had such a terrible experience with hotels.com or Tru hotels.
Stayed 2 nights in Feb 2025

10/10 Excellent

Joel, Huntsville

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. New and fresh
Stayed 1 night in Feb 2025

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the ice machine was broken and our neighbors where very loud all night
Stayed 1 night in Feb 2025

10/10 Excellent

Stepen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the driections to your place was a little miss leading
Stayed 2 nights in Feb 2025

4/10 Poor

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort

Won't go back

Pretty bummed, we booked this hotel for a birthday get away over another one down the road. The pool was ice cold and theres no hot tub so we didn't get to go swimming. The breakfast ends at 9.. or before 8:30 if the food runs out as they dont replenish the food. In my opinion if breakfast goes until 9, food should be replenished until 9am. We stayed two nights and this happened both mornings. The fireplace up on the roof deck doesn't work so that was disappointing. They were also cleaning the sidewalk at 10am on Saturday morning with a loud pressure washer right outside the main door as well. Coffee was also gross, its available 24/7 but we had to go elsewhere. The lobby is cool with games and neat murals. Overall we won't be going back there.
Stayed 2 nights in Feb 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and friendly. Very helpful. We had a great experience
Stayed 1 night in Feb 2025

10/10 Excellent

trent

Stayed 2 nights in Oct 2024

10/10 Excellent

Brent

Stayed 1 night in Feb 2025

8/10 Good

Kory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean hotel with a fun lobby. Breakfast had a good variety of options. Rooms were clean.
Stayed 2 nights in Jan 2025

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Fantastic hotel and friendly employees. Hotel very clean and breakfast very good and different selections. Hotel staff give a 10.
Hotel room
Nice big walk in shower
Lobby area
Outside area with a fire to warm up to
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Miriam

Stayed 1 night in Dec 2024

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
My teens enjoyed the lounging room with TV and the indoor pool. I enjoyed that it was convenient to so many things and the view of mountains was very nice! I didn’t like the breakfast options due to being gluten free and dairy free. I wished they’d had a few better options.
Stayed 1 night in Dec 2024

2/10 Terrible

Sadia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was very rude
Stayed 3 nights in Dec 2024

10/10 Excellent

Angel

Stayed 2 nights in Sep 2024

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay right before Christmas!
Stayed 4 nights in Dec 2024

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed many places in Pigein Forge and this is probably our favorite. It was our first stay. It was decorated beautifully for Christmas. My kids loved the pool. The unique bunk beds made for a spacious stay for our family of five. I loved the huge bathroom and the tub was great for relaxing. Definitely will be back.
Stayed 3 nights in Dec 2024

10/10 Excellent

farid

Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 2 nights in Dec 2024

10/10 Excellent

Chastidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all the things we wanted to do for the weekend
Stayed 1 night in Dec 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

My third time staying at this hotel. Traveling mother with two children. I felt safe and comfortable. Easy access to anywhere you want to go in the Pigeon Forge area. Breakfast was crowded but nice, typical breakfast items. Kids enjoyed the indoor pool and games on the sky deck. Beds comfortable. Will stay again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Liked: Amenities
Pleasantly surprised!
Stayed 1 night in Dec 2024

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Amenities
Loved the sky deck ! Pool was clean and breakfast was great ! Rooms was super clean and loved this hotel will be rebooking with my family .
Stayed 1 night in Nov 2024