2/10 Terrible
Polly
Travelled with group
8 Aug 2025
WEIRD and IMPERSONAL- Feel obliged to warn people. I arrived and let myself in w provided code on keypad. I had the name of my room but didn't know where it was. I walked down the first floor hall and it wasn't there. I lugged my suitcase up the stairs, walked up and down that hall and it wasn't there either. I called the provided phone number. Asked the "concierge" and he said he didn't know because he was an hour away and had never been to the property ! but to "look for another staircase somewhere."
Finally I found a guest who told me she thought there was a staircase through the kitchen. That's where my room was. If it wasn't for her I'd have never found it. What a weird and impersonal place. (I also cancelled an additional reservation within the published deadline and they are still fighting me for a refund. )
Polly
Stayed 3 nights in Aug 2025





























