Grand Sunset Princess - All Inclusive

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Where to?

Dates

April 2026

May 2026

On the beach, white sand, free beach shuttle, free beach cabanas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Breakfast included
Parking included

Explore the area

Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪16 min walk‬
Place, Playa del Carmen Main Beach
‪13 min drive‬
Place, Xcaret Eco Theme Park
‪23 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪45 min drive‬

Room options

Deluxe Suite, Garden View

Very good

Garden view
55 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Deluxe Suite, Pool Access (with Bathtub, Pool View)

Very good

55 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Family Club Room - Pool Access, Pool View

Good

59 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed

Family Club Deluxe

Good

Garden view
59 sq m
1 bedroom
Sleeps 5
1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Single Sofa Bed

Platinum Suite

Very good

59 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Laguna Villa Suite

Wonderful

59 sq m
1 bedroom
Sleeps 2
1 King Bed

Free minibar, in-room safe, desk, blackout curtains

Double Room Deluxe with Garden View

Exceptional

55 sq m
Sleeps 3

Triple Room Luxury with Pool View

55 sq m
Sleeps 3

Single Room Premium with Garden View

61 sq m
Sleeps 1

Single Room with Lake View

68 sq m
Sleeps 1

Single Room Deluxe with Garden View

Wonderful

55 sq m
Sleeps 1

Double Room Deluxe with Garden View

55 sq m
Sleeps 3

Quadruple Room Deluxe with Garden View

55 sq m
Sleeps 4

Single Room Deluxe with Garden View

55 sq m
Sleeps 2

Single Room Deluxe with Garden View

55 sq m
Sleeps 3

Triple Room Deluxe with Garden View

55 sq m
Sleeps 3

Triple Room Deluxe with Garden View

55 sq m
Sleeps 4

Single Room Luxury with Pool View

55 sq m
Sleeps 1

Double Room Luxury with Pool View

55 sq m
Sleeps 2

Single Room Premium with Garden View

61 sq m
Sleeps 2

Double Room Premium with Garden View

61 sq m
Sleeps 3

Double Room Premium with Garden View

61 sq m
Sleeps 2

Double Room Premium with Garden View

61 sq m
Sleeps 3

Quadruple Room Premium with Garden View

61 sq m
Sleeps 4

Triple Room Premium with Garden View

61 sq m
Sleeps 3

Triple Room Premium with Garden View

61 sq m
Sleeps 4

Double Room with Lake View

68 sq m
Sleeps 2

Super Saver

Exceptional

48 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Suite

Exceptional

45 sq m
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Single Sofa Bed

Similar properties

Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

16 Apr - 17 Apr

3 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

3 May - 4 May

About this property

Grand Sunset Princess - All Inclusive

Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. Change of towels is available on request

Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a complimentary water park are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Our customers tell us they can't get enough of Grand Sunset Princess - All Inclusive's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free breakfast, free WiFi in public areas and free self-parking.

Free buffet breakfast served daily
Free WiFi
Free self-parking
Drinking and dining options include 10 restaurants, a coffee shop, 2 beach bars and 3 swim-up bars
Splash around at the free water park or swim in the indoor and 12 outdoor pools
Indulge with hot stone massages, aromatherapy or body wraps at the spa
Services include babysitting, a free children's club and a lifeguard on-site
On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
Guests really like the accommodation for the cleanliness and spaciousness
8 minutes by car from El Camaleón Mayakoba Golf Course and 12 minutes from Quinta Avenida
Free beach shuttle service

Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive, you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 15 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available. A complete renovation of Grand Sunset Princess - All Inclusive was completed in November 2025.

This 5-star Playa del Carmen property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.

Buffet Naranja – This buffet restaurant serves breakfast, lunch and dinner.

Mexican Restaurant – This family restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Internacional Restaurant – This fine-dining restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.

Grill Restaurant – This family restaurant only serves dinner. Reservations are required. Open daily.

Italian Restaurant – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities

Football

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Entertainment

Access to on-site nightclubs

On-site live performances

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free beach shuttle
Free uncovered self parking on site
Limited on-site self parking

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
10 restaurants
15 bars/lounges
2 beach bars
3 poolside bars
3 swim-up bars
A coffee shop/cafe
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli

Restaurants on site

Buffet Naranja
Grill Restaurant
Internacional Restaurant
Italian Restaurant
Mexican Restaurant

Things to do

12 outdoor pools
6 outdoor tennis courts
Arcade/game room
Archery
Basketball
Beach volleyball
Billiards/pool table
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Health club
Hot tub
Indoor pool
Nightclub
Playground
Sauna
Shopping
Steam room
Table tennis
Tennis lessons

Family friendly

12 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Indoor pool
Laundry facilities
Lifeguards on site
Living room
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,425 square feet of conference space

Outdoors

Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

15 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages
Turkish bath

Accessibility

No lift

Banquet hall
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Reception hall
Renovated entire property - November 2025
Smoke-free property
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Shampoo
Soap
Towels provided

Food and drink

Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Living room
Phone
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Sunset Princess All Inclusive

Grand Sunset Princess All Suites Resort

Grand Sunset Princess - All Inclusive Playa del Carmen

Grand Sunset Princess All Suites Resort Spa All Inclusive

Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

10/10 Excellent

Henryk

14 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my first stay at Grand Sunset Princess and I loved it. Lovely, green area. Beautiful, spacious room with modern bathroom facilities. Fine bed. Room cleaned every day. Lots of swimming pools in addition to beach; I mostly used the pools. Very responsive staff, which I appreciated. I recommend this hotel to others and am likely to return myself.

Stayed 7 nights in Jan 2026

10/10 Excellent

Matt

Travelled with group

13 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Spacious, clean rooms, excellent food, friendly staff, and great amenities.

Stayed 7 nights in Jan 2026

8/10 Good

Ryan

Travelled with partner

13 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Renovated rooms were great, food was amazing. On going renovations didn’t really affect us or were noticeable. Beach unfortunately was not in great shape when we were here. It’s eroding and lots of seaweed.

Stayed 7 nights in Jan 2026

10/10 Excellent

Byron

13 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Top notch place excellent service beautiful room excellent bartenders excellent buffett beautiful grounds anybody that doesnt think this plzce is top notch is a complete idiot ive been to the carribean islands 10 times 3rd time to mexico i wouldnt hesitate a minute on returning there stayed 8 days didnt wont to come home

Stayed 7 nights in Jan 2026

10/10 Excellent

zhao

13 Jan 2026

Stayed 3 nights in Jan 2026

10/10 Excellent

Nguibanha

11 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean, spacious room! I liked the different food options and they gave me an offer for the spa and I enjoyed my massage very much! There were also people taking free professional pictures, transportation around the grounds and poolside entertainment. Beach was well maintained with water activities (some free and some paid) I suggest downloading the app for your convenience.

View from the bar in the main lobby (Non Alcoholic Conga pictured)

Bathroom in the junior suite (not pictured is the toilet and shower with their own separate doors)

Stayed 4 nights in Jan 2026

10/10 Excellent

ekaterina

11 Jan 2026

Stayed 1 night in Jan 2026

10/10 Excellent

Joanne

Travelled with partner

9 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff were all very welcoming and the resort was kept. Rooms were nicely upgraded

Stayed 9 nights in Dec 2025

6/10 Okay

Viachaslau

Travelled with family, Travelled with family and small children

9 Jan 2026

Disliked: Amenities

Our stay at the hotel in Mexico was just okay overall. While the property itself has potential, about half of the resort was under construction during our visit, which significantly affected the atmosphere. There was noticeable noise during the day, limited access to certain areas, and it didn’t feel like the relaxing getaway we were expecting. The beach was also a major disappointment. There were far too many rocks, making it difficult and unsafe to enter the water. We personally saw multiple guests get injured, which took away from what should have been one of the highlights of the resort. I want to note that I am always generous and tip well when traveling, especially in resorts like this. Unfortunately, despite that, the staff often didn’t seem happy or appreciative, and some interactions felt indifferent or unwelcoming. The experience wasn’t terrible, but it also didn’t live up to expectations given the price and reputation. With the construction completed, safer beach conditions, and better staff engagement, this resort could be much better.

Stayed 6 nights in Dec 2025

2/10 Terrible

ANIS

8 Jan 2026

2/10 Terrible

Rogitta

7 Jan 2026

Stayed 7 nights in Dec 2025

10/10 Excellent

Aide

7 Jan 2026

Stayed 7 nights in Dec 2025

8/10 Good

annie

Travelled with family

7 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

did a lot of research when trying to find a place to stay in Mexico and these reviews helped! So I’ll share my honest opinion.. First of all we chose Playa Del Carmen over Cancun because we wanted a little more wildlife and we are not into the party scene. The resort was really good. It isn’t bougie or luxurious, but well maintained, safe and clean. We did think it was mostly beautiful. The restaurants were great, steakhouse was best. Staff was super nice. We had everything we needed… the beach is OK. It isn’t the most beautiful beach. It’s not very expansive and you can’t really go out into the water and explore much. However you can walk up the coastline and find some nice spots to look for shells, etc. The beaches are definitely better up in Cancun… we upgraded to a room that had a swim out balcony, which was really lovely. I don’t think we would have swam quite as much if the pool wasn’t right outside of our room so that was really fun. However, the pool is ice cold! I’m not sure how they accomplish getting the water so cold but it’s a good 10 to 20° colder than the ocean even LOL .., we did have a coatimundi animal break into our room and trash it one day so keep your doors locked when not there! But the animals are awesome, we saw wild monkeys, deer and iguanas all over.. the resort is not crowded. It was really peaceful. Good restaurants. I’d stay here again. Having all inclusive was so convenient. Bring money to tip everyone though… we did Xcaret and it was just ok.

Stayed 7 nights in Dec 2025

10/10 Excellent

Frank

5 Jan 2026

Stayed 7 nights in Dec 2025

6/10 Okay

Sharree

5 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities

No hot tub for every guest to use. Small things like no mag mirror in bathroom and the app was difficult to use and make reservations. I had no way of knowing when activities were happening on the property. The property is very clean and the staff was nice. The family side was close so there were a lot of kids running around. My experience on the adult side may have been different if it was only adults. I would recommend for families

Stayed 4 nights in Jan 2026

10/10 Excellent

Justin

4 Jan 2026

Stayed 6 nights in Dec 2025

6/10 Okay

Kimbalee

Travelled with family and small children

4 Jan 2026

Disliked: Amenities

Hotel under construction. Staff harassed me to go to timeshare meetings.

Stayed 6 nights in Dec 2025

8/10 Good

Michael

Travelled with partner

4 Jan 2026

Liked: Cleanliness

Everything was ok

Stayed 6 nights in Dec 2025

10/10 Excellent

Nermin

3 Jan 2026

Stayed 6 nights in Dec 2025

4/10 Poor

Daxsha

2 Jan 2026

Stayed 5 nights in Nov 2025

10/10 Excellent

Joydeep

Travelled with family and small children

2 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great experience. Recommend 100% Went there with the family and everyone had a great and relaxing time..

Stayed 9 nights in Dec 2025

6/10 Okay

Kimbalee

1 Jan 2026

Disliked: Amenities, property conditions & facilities

From from the moment we arrived we were harassed by staff to a presentation. They promised us a fourth day three night trip, but we never received it because we weren’t willing to drop $5000 to be a part of some form of a timeshare. It was a horrible experience and I probably will never go back.

Stayed 2 nights in Dec 2025

10/10 Excellent

Marco Antonio

1 Jan 2026

Stayed 10 nights in Dec 2025

2/10 Terrible

Dina

31 Dec 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Our stay at Grand Riviera Princess was a disaster. We travel to Mexico often, and this was by far the worst resort experience we’ve had. At check-in, our luggage was taken by a separate cart, but we were given incorrect directions on where to go. We were told to wait for a shuttle but were never shown the correct pickup location. We wandered the massive property in the wrong direction for over an hour until I had to return to the front desk and force an employee to walk us to the right spot. No one explained any amenities — no shows, schedules, or directions. The buffet was terrible, with very limited and poor-quality options. The property is dated and poorly maintained. Pools had heavy rust stains and were not heated. The beachfront was unsafe and unusable — erosion, fallen palm trees in the water, exposed roots, rocks, and garbage. No one was swimming. Inside the room/buildings: broken lighting (no parts to fix it), a toilet not anchored to the floor, and bat droppings on interior walls. After completing the survey, we were called to the concierge office. The employee was dismissive, only writing notes and repeatedly saying he was “not allowed to compensate” us — even though I never asked for compensation. I was explaining guests should be warned in advance about major issues. He promised management would follow up. No one ever did. Poor management, poor maintenance, zero customer care. We will never return!

Stayed 4 nights in Dec 2025

6/10 Okay

Ramona

30 Dec 2025

Liked: Cleanliness, property conditions & facilities

The room and hotel were beautiful and well maintained. Most of the staff did not speak to you unless you addressed them first. Bartenders were very friendly. There needs to be more entertainment throughout the day and at night. There was no night life. Had to leave the hotel in order to have a good time at night. The food was ok, nothing grand.

Grand Sunset Princess - All Inclusive

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Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View

View all photos for Deluxe Suite, Pool Access (with Bathtub, Pool View)

Deluxe Suite, Pool Access (with Bathtub, Pool View)

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Family Club Room - Pool Access, Pool View

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Family Club Deluxe

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Platinum Suite

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Laguna Villa Suite

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Double Room Deluxe with Garden View

View all photos for Triple Room Luxury with Pool View

Triple Room Luxury with Pool View

View all photos for Single Room Premium with Garden View

Single Room Premium with Garden View

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Single Room with Lake View

View all photos for Single Room Deluxe with Garden View

Single Room Deluxe with Garden View

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Double Room Deluxe with Garden View

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Quadruple Room Deluxe with Garden View

View all photos for Single Room Deluxe with Garden View

Single Room Deluxe with Garden View

View all photos for Single Room Deluxe with Garden View

Single Room Deluxe with Garden View

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Triple Room Deluxe with Garden View

View all photos for Triple Room Deluxe with Garden View

Triple Room Deluxe with Garden View

View all photos for Single Room Luxury with Pool View

Single Room Luxury with Pool View

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Double Room Luxury with Pool View

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Single Room Premium with Garden View

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Double Room Premium with Garden View

View all photos for Double Room Premium with Garden View

Double Room Premium with Garden View

View all photos for Double Room Premium with Garden View

Double Room Premium with Garden View

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Quadruple Room Premium with Garden View

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Triple Room Premium with Garden View

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Triple Room Premium with Garden View

View all photos for Double Room with Lake View

Double Room with Lake View

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Super Saver

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Suite

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Grand Riviera Princess - All Inclusive

About this property

Grand Sunset Princess - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transport

Food and drink