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Holiday Inn Express & Suites Playa Del Carmen by IHG

3.0 star property

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Photo gallery for Holiday Inn Express & Suites Playa Del Carmen by IHG

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers
Fitness facility
Restaurant
Rooftop terrace
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Place, Quinta Alegría Shopping Mall
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Standard Room

9.0 out of 10
Wonderful
(20 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(30 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(39 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Mobility Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

32-inch flat-screen TV with satellite channels, TV

Suite, 2 Queen Beds

8.6 out of 10
Excellent
(22 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(17 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express & Suites Playa Del Carmen by IHG

An outdoor pool, a rooftop terrace and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Holiday Inn Express & Suites Playa Del Carmen by IHG offers 91 accommodations with laptop-compatible safes and complimentary bottles of water. Tempur-Pedic beds feature down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Holiday Inn Express & Suites Playa Del Carmen by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Steps from Quinta Alegría Shopping Mall and 7 minutes on foot from Mamitas Beach
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and 2 meeting rooms. Free breakfast is available daily. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Playa Del Carmen by IHG. Limited free parking is available on a first-come, first-served basis.

This 3-star Playa del Carmen hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift (109 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8 AM to 10 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1001 reviews
Rating 8 - Good. 230 out of 1001 reviews
Rating 6 - Okay. 72 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Imelda

Stayed 2 nights in Jan 2026

10/10 Excellent

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 6 nights in Jan 2026

6/10 Okay

Jun

Liked: Cleanliness, staff & service
No
Stayed 1 night in Jan 2026

10/10 Excellent

Maria Lili

Travelled with family
Liked: Cleanliness, staff & service, amenities
Amazing customer service. Nice location
Stayed 3 nights in Jan 2026

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities
very clean, calm, walkimg distance of everything and friendly/helpfull staff
Stayed 2 nights in Jan 2026

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean
Stayed 1 night in Jan 2026

10/10 Excellent

Renato

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excelente localização. Excelente café da manhã. Excelente acomodação.
Stayed 5 nights in Jan 2026

8/10 Good

Norma

Stayed 2 nights in Jan 2026

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond to help with mobility issues we had. The bed was very soft, the room was clean, and there was a good selection at breakfast.
Stayed 1 night in Jan 2026

10/10 Excellent

Dianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Jan 2026

6/10 Okay

Shauna

Liked: Staff & service
The room was pretty subpar for what you pay it was about $250 a night (it was high season) but the first room they gave me the 2 keys didn’t work so I went down to get another one and both those didn’t work either, told the first desk I think the lock needs new batteries and they made me go up a 3rd time with them only for it to still not work. put me in another room and it wasn’t even ready the cleaning staff came in to finish making the bed right as I walked in. The room wasn’t super clean but at least the bed was, the room needs some basics maintenance like new paint as it was all peeling in the bathroom, shower drain didn’t drain well and there was a bit of black mold in the caulking. The first day the cleaning staff didn’t come till 530pm and I just got back from a day out so said tomorrow, the next day all they did was make the bad, didn’t clean anything or sweep the floors and rolled my wet towels back up and put them under the sink so it looked like new ones. The coffee maker didn’t have a pot and they lady at the front desk told me none of them do I just need to use the cups and I told them the room didn’t have cups either should I take one from the buffet? To which she said no they will bring you one but they never did so I took one from the buffet. The buffet was really basic the only thing that changed daily was the protein which was gross looking ever day. It is def a Mexican style breakfast which is fine it is in Mexico but would have liked some bacon or potato
Stayed 6 nights in Jan 2026

4/10 Poor

Troy, Toronto

Stayed 4 nights in Jan 2026

10/10 Excellent

Haydee Macias

Stayed 5 nights in Jan 2026

10/10 Excellent

Wei, Lexington

Liked: Cleanliness, property conditions & facilities
Convenient location! Great services!
Stayed 6 nights in Dec 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities
Location and parking is great.
Stayed 4 nights in Jan 2026

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, room comfort
Trevlig och hjälpsam personal. Peronlig i sin service. Super bra läge nära allt men tyst om nätterna. Det enda som var mindre bra var frukosten buffé med samma mat varje dag och för lite frukt och för mycket söta saker. Kaffebröd fanns någon enstaka ibland och kändes då. Gammal och torr
Stayed 4 nights in Jan 2026

8/10 Good

Mira

Travelled with family
Liked: Cleanliness
This was my first visit to playa del carmen, so I felt like staying in a chain hotel wasn't a bad idea. This place is ok- the rooms were clean, spacious, and having breakfast included is nice, even though again, it was just ok and when it got crowded at breakfast the service couldn't keep up with having enough coffee, cups, glasses, etc. The location is good, and all the receptionists were super nice and helpful, even when it got very crowded as it was high season over new years when we were there. Our room didn't have an external window, that was a bummer. Again, it was all "ok" but not great. We didn't spend a ton of time there because we had an activity planned every day we were there. I might have felt like returning here if the price was great, but for a place that we basically just slept in, I don't feel like the value was there. Just have your expectations set appropriately if you stay here.
Stayed 4 nights in Dec 2025

10/10 Excellent

Norma Lucy

Stayed 5 nights in Dec 2025

10/10 Excellent

Aman

Liked: Cleanliness, amenities, property conditions & facilities
Great location. 2 min walk to the popular tourist zone.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jacob

Stayed 1 night in Dec 2025

8/10 Good

Claudia

Travelled with family
Liked: Amenities
La ubicacion es excelente! El personal es muy amable yel desayuno es muy bueno! Sin embargo limpieza de las habitaciones deja mucho que desear y no siempre estan limpias las toallas, el baño no fse limpio bien
Stayed 5 nights in Dec 2025

10/10 Excellent

Minfeng

Liked: Cleanliness, amenities, property conditions & facilities
Staff are very helpful and friendly.
Stayed 7 nights in Dec 2025

8/10 Good

Natsumi

Stayed 2 nights in Dec 2025

8/10 Good

Richard, San Francisco

Travelled with family
Liked: Cleanliness
Breakfast is the same every morning, often run out of folks. Laundry only has one washer and dryer.
Stayed 5 nights in Dec 2025

10/10 Excellent

MADOKA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my family. It’s perfect for families. It’s only one block away from Quinta Avenida (fifth Ave), yet it’s quiet and you don’t hear parties or karaoke music from outside. The location is great. It’s in a walking distance from everything you need to go when you’re in Playa del Carmen. (Restaurants, the beach, ADO bus station, Ferry dock and Walmart) the staff were very polite and helpful. Big thanks to the travel desk agent Cuba! He took a time and helped us plan our visit to Cozumel island. The room was very spacious and the shower, AC and everything worked perfect. I’ll definitely stay there again when we go back to Playa del Carmen.
Water pressure is good. Never runs out of hot water!
Stayed 4 nights in Dec 2025