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Hotel Kay Adults Only

2.5 star property

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Photo gallery for Hotel Kay Adults Only

Beach/ocean view
Junior Room | 1 bedroom, in-room safe, free WiFi, bed sheets
Junior Room | Bathroom | Towels
Basic Room, 2 Double Beds | 1 bedroom, in-room safe, free WiFi, bed sheets
Aerial view

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Calle 2 Norte, entre 5a Avenida y ZFM,, Playa del Carmen, QROO, 77710
  • Playa del Carmen Main Beach
    ‪1 min walk‬
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪3 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Basic Room, 2 Double Beds

Basic Room, 2 Double Beds | 1 bedroom, in-room safe, free WiFi, bed sheets

Basic Room, 2 Double Beds

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Junior Room

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room, 1 King Bed

Basic Room, 1 King Bed | 1 bedroom, in-room safe, free WiFi, bed sheets

Basic Room, 1 King Bed

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Kay Adults Only

Adults-only hotel with 24-hour front desk and outdoor pool
An outdoor pool, a 24-hour front desk and free Wi-Fi in public areas are available at this smoke-free hotel. Change of towels is available on request
Hotel Kay Adults Only offers 15 accommodations with laptop-compatible safes. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Kay Adults Only, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas and an outdoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Take a swim in the outdoor pool
  • Steps from Playa del Carmen Main Beach and Quinta Avenida
Hotel Kay Adults Only offers its guests an outdoor pool. WiFi is free in public spaces. You'll have access to the outdoor pool at a partner property.

This Playa del Carmen hotel is smoke free.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Laptop-compatible safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 11 January 2024 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Exterior

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Kay Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 60 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Hotel Kay Adults Only Reviews

Reviews

6.2
Rating 10 - Excellent. 10 out of 51 reviews
Rating 8 - Good. 10 out of 51 reviews
Rating 6 - Okay. 15 out of 51 reviews
Rating 4 - Poor. 5 out of 51 reviews
Rating 2 - Terrible. 11 out of 51 reviews

6.2/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent location. Just know therenis no elevator nor help to carry your bags.
Stayed 1 night in Mar 2025

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

2/10 Terrible

Bhranti

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not in good condition. Blankets and sheets had a strong unpleasant odor. Overall it was a terrible experience. This rundown property only deserves a one star.
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
La habitación es básica pero funcional, en proporción al precio está bastante bien tomando en cuenta la ubicación que es excelente y nos tocó en el último piso así que la vista fue buenísima. Este hotel no cuenta con elevador para nosotros eso no fue problema.
Stayed 4 nights in Feb 2025

6/10 Okay

Wieslaw

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The seals around the shower tub are all but gone and in desperate need of upgrade/restoration
Stayed 4 nights in Jan 2025

6/10 Okay

Rafael

.
Stayed 1 night in Dec 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Need maintenance , but for 1 or 2 days is reasonable.
Stayed 1 night in Jan 2025

4/10 Poor

Tim

Disliked: Amenities, property conditions & facilities
water for toilet, shower, sink was very weak and at times did not work. The bathtub water did not work only shower and it only sprinkled. The area was full of drug dealers and at night it was incredibly lpud with them doing karaoke or yelling or turning their stereo full blast. A dog can hear barking non stop throughout the night with nobody to stop the dog from barking.the area is very rusty so becareful where u put ur hands. There are small mites and ants all ober the floor so keep your things off ground. They only give u 2 towels and used shampoo
Stayed 2 nights in Dec 2024

2/10 Terrible

Owen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't waist your money

Not, the best pace for your money. We were so disappointed , We ended up getting anther place that was much nicer for not much more.
Stayed 5 nights in Dec 2024

10/10 Excellent

Bruce

Stayed 2 nights in Nov 2024

6/10 Okay

Bruce

Travelled with partner
Liked: Staff & service
Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.
Stayed 2 nights in Nov 2024

2/10 Terrible

Adelso

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Edin

Liked: Cleanliness, staff & service, property conditions & facilities
the place was nice and clean and all staf was very frendly.
Stayed 2 nights in Oct 2024

2/10 Terrible

MONYKA

Stayed 1 night in Oct 2024

8/10 Good

Jodi-Anne

Liked: Cleanliness, staff & service, room comfort

Fine for a stop over

Just stayed one night, arrived late and left early. View from room was gorgeous but weather was not good to enjoy it.
Stayed 1 night in Oct 2024

2/10 Terrible

Luis A.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

MANUELA

Buena ubicación
Stayed 1 night in Aug 2024

4/10 Poor

Francisco, Vero Beach

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation
Stayed 2 nights in Jul 2024

8/10 Good

Shannon

Liked: Staff & service
The staff is excellent..
Stayed 3 nights in Jun 2024

4/10 Poor

nico

Disliked: Staff & service
Stayed 3 nights in Jun 2024

6/10 Okay

Todd

Liked: Staff & service

Great location

The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.
Stayed 7 nights in Feb 2024

6/10 Okay

jeremy

Stayed 2 nights in Jan 2024

6/10 Okay

Jeremy

Liked: Staff & service
My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay
Stayed 1 night in Jan 2024

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Péssimo e sujo!!!

Péssimo Hotel. As fotos do anuncio são enganosas. Somente a localização é razoável para quem fosta de barulho a noite porque ele fica no centro.
Escada de acesso aos quartos
Recepção
Mofado e com goteiras. Chove dentro da ewcada de acesso.
Péssimas condições das instalações
Stayed 3 nights in Mar 2025

6/10 Okay

Catherine

Travelled with family
Disliked: Amenities, property conditions & facilities
L'hôtel est mal entretenu, la robinetterie pleine de calcaire à l'extrême, les matelas usés jusqu'à être déchiré, le luminaire de lit décroché du mur, le ventilateur tout rouillé. La terrasse et la piscine sont fermées. C'est dommage car l'emplacement est top. Le personnel est assez prévenant.
Stayed 1 night in Feb 2025