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La Casa de la Playa by Xcaret Adults Only

5.0 star property

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Photo gallery for La Casa de la Playa by Xcaret Adults Only

Outdoor pool, pool umbrellas, pool loungers
Tasting room
Lobby sitting area
Lobby sitting area
Suite, Oceanfront (Master) | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free airport shuttle
  • All-inclusive
  • Bar

Explore the area

Map
Carr. Chetumal-Puerto Juarez KM 282, Lote 023 2, 77710, Playa del Carmen, QROO, 77710
  • Xplor Theme Park
    ‪5 min drive‬
  • Xcaret Eco Theme Park
    ‪6 min drive‬
  • Playacar Golf Club
    ‪13 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite, Beachfront

Suite, Beachfront | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, Beachfront

  • 99 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | Bathroom | Separate bathtub and shower, jetted bath, hydromassage showerhead

Suite, Ocean View

  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View (Wellness)

Separate bathtub and shower, jetted bath, hydromassage showerhead

Suite, Ocean View (Wellness)

  • 99 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Wellness)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite (Wellness)

  • 99 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront

Private spa tub

Suite, Oceanfront

  • 99 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront (Wellness)

Terrace/patio

Suite, Oceanfront (Wellness)

  • 99 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

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  • Breakfast included
  • All-inclusive
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4.6 out of 5, Wonderful, (1382)
The price is €756
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includes taxes & fees
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Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

About this property

La Casa de la Playa by Xcaret Adults Only

Adults-only beachfront property with free water park
Catch some rays at the beach or spend the day relaxing at La Casa de la Playa by Xcaret Adults Only's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
La Casa de la Playa by Xcaret Adults Only offers 63 air-conditioned accommodations with private pools and free minibar items. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Complimentary bicycles and a complimentary water park with a lazy river and waterslides are featured at the property. An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us that they can't get enough of the helpful staff at La Casa de la Playa by Xcaret Adults Only. During your stay, you'll be within walking distance of Xplor Theme Park. Features include free WiFi in public areas, free valet parking and a free round-trip airport shuttle. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Splash around at the free water park with a lazy river or swim in the outdoor pool
  • Indulge with facials, manicures and pedicures or hydrotherapy at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • 8 minutes by car from Xplor Theme Park and 8 minutes from Xenses Park
  • Free airport shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
Some rates at La Casa de la Playa by Xcaret Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

La Casa de la Playa by Xcaret Adults Only offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. An outdoor pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury La Casa de la Playa by Xcaret Adults Only. A roundtrip airport shuttle is free (available 24 hours). Self parking and valet parking are free.

This 5-star Playa del Carmen property is smoke free.

La Casa de la Playa by Xcaret Adults Only has 4 restaurants on site.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at La Casa de la Playa by Xcaret Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Beach yoga
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Hot tub
  • Lazy river
  • Library
  • Outdoor pool
  • Sauna
  • Steam room
  • Waterslide
  • Wine tasting room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Cobblestone flooring in public areas
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Ballroom
  • Banquet hall
  • Built in 2021
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels
  • Netflix
  • Private pool
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
La Casa de la Playa by Xcaret Adults Only offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa By Xcaret Carmen
La Casa de la Playa All Fun Inclusive
La Casa de la Playa by Xcaret Adults Only Hotel
La Casa de la Playa by Xcaret All Inclusive Adults Only
La Casa de la Playa by Xcaret Adults Only Playa del Carmen
La Casa de la Playa by Xcaret All Fun Inclusive Adults Only

La Casa de la Playa by Xcaret Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 157 out of 176 reviews
Rating 8 - Good. 5 out of 176 reviews
Rating 6 - Okay. 5 out of 176 reviews
Rating 4 - Poor. 4 out of 176 reviews
Rating 2 - Terrible. 5 out of 176 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elvis

Stayed 2 nights in Mar 2025

10/10 Excellent

Elvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort I’ve ever stayed in. Wow!!
Stayed 1 night in Mar 2025

10/10 Excellent

Xinai, Vancouver

Stayed 5 nights in Feb 2025

10/10 Excellent

Liwen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the best hotel I have ever stayed! Will come back another time!
Stayed 6 nights in Feb 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Feb 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in this place it was just unreal excellent, I wish I can afford every time we go to Mexico 😍
Stayed 1 night in Jan 2025

10/10 Excellent

Jaskaran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here in May of 2023. This is best hotel i have ever stayed at. There is no comparison. If you are thinking of coming here, i suggest to just take the plunge and book it.They have the best service and the food was great. This best part is you can go their next door hotel and do activities also. This hotel is all luxury and they treat you like a star.

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
n
Stayed 6 nights in Jan 2025

10/10 Excellent

Gene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With only 63 suites on property, it is a very quiet, peaceful, intimate experience with more than enough staff to meet your every need. The cuisine is prepared by chefs and are authentic latin american dishes. The architectural details are incredible. If you are looking for lots of action, crowds and excitement, this is not the right place for you. BUT, if you want to be catered to, have access to everything without having to wait, feel like it's just you at the resort, La Casa de la Playa is the place to go. We have not been to a better vacation experience than this one. We will definitely be back next year.
Stayed 7 nights in Jan 2025

8/10 Good

Aurelio Leo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, but for the money you pay, you aim for more
Stayed 2 nights in Dec 2024

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean and modern. The only negative is the butlers were not accommodating of my requests.
Stayed 5 nights in Dec 2024

6/10 Okay

Encarnacion

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Property great Food great Cavas Dinner stead of the Islote was not to great Cenote dinner there was a very long hair in my dessert not too clean healthy.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was an absolute dream! I stayed here with my boyfriend for my birthday and it was amazing. Everything about this resort was stunning. When you enter the lobby, you are met with gorgeous views of its iconic infinity pool outstretching into the clear blue waters of the ocean. The room we had oceanfront views that were so well-worth the price. During our whole stay, we were pampered. Our butlers, Abraham and Celeste, were very helpful and ensured our stay was one of the best experiences we’ve ever had at a hotel. In addition to the spectacular views and amazing service, the food was a fantastic. Every day, we got to explore different types of Mexican cuisine. The drinks were also very good. It felt like I was in a top restaurant. Because my trip here was a quick one, my boyfriend and I will definitely come back in the future.
Stayed 3 nights in Dec 2024

10/10 Excellent

Terry Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've travelled to all 7 continents (yes including Antarctica) and have stayed in the finest of hotels, this is hands down our favorite hotel. The service is impeccable, the rooms are unbelievable, the pool areas and views are amazing, and food is top quality. We honestly can find no fault with this establishment whatsoever. It was just as perfect on our 2nd trip. We look forward to returning every few months.
Stayed 4 nights in Nov 2024

10/10 Excellent

Guillaume

Stayed 7 nights in Nov 2024

10/10 Excellent

Eva

Stayed 4 nights in Oct 2024

10/10 Excellent

Ramses, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Service
Stayed 2 nights in Aug 2024

10/10 Excellent

Tuti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was a dream. The rooms, the food was EXQUISITE, the service, the views. Expensive but worth it. We’ll be back
Stayed 2 nights in Nov 2024

10/10 Excellent

Angel A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything
Stayed 7 nights in Oct 2024

10/10 Excellent

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded all expectations.
Stayed 6 nights in Oct 2024

10/10 Excellent

Ailicec

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything good , we love this place
Stayed 2 nights in Nov 2024

10/10 Excellent

LESTER DE JESUS DOMINGO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, amazing rooms, the staff are great very friendly, we spend very good time, we highly recommend, thank you to everyone
Stayed 3 nights in Oct 2024

10/10 Excellent

Yvette, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had THREE rooms booked, so I feel it's only fair to provide a follow-up to my August review—this one is even more necessary due to the deceitful practices of the so-called "Mexico Destination Club." DO NOT WASTE YOUR TIME OR MONEY. I originally purchased a voucher at Arte and was assured by the CDLP manager that after sitting through their dreadful "Destination Misinformation Talk" at CDLP, I wouldn’t have to endure it again for future bookings at Arte or Mexico. Surprise, surprise! The MEXICO DISHONEST DESTINATION CLUB "MDDC" didn't honor their word. Not only did I go through that miserable presentation for nothing, but now there’s also conveniently NO availability for the designated rooms for an entire year, conveniently until my voucher expires. SHAMEFUL! CDLP amazing resort reputation is being tainted by such practices. Kick the MDDC out!
Stayed 2 nights in Aug 2024