4/10 Huono
christian
Matkusti kumppanin kanssa
16.2.2025
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
I just returned from my stay at the Viceroy Playa Del Carmen. There is a lot to potentially like about this property. The staff in the restaurants and bar/pool area are probably some of the best I’ve ever experienced. The property is lush and we did massage treatments at the spa and they were outstanding. Now, for the bad - rats in my room - simply unacceptable for a hotel at this level. Really at any level. Crawling through the thatched roof and visible for brief moments after dark. I called and requested help, the hotel responded - they said they’d send someone, the problem seemed to abate for a night but then returned. I was only there for 5 nights and 2 out of 5 were heavily disrupted, the first 2 nights being ones where I didn’t really know what was going on. Really terrible experience - tough to sleep with that going on in your room. hotel staff did nothing to help the issue that had any permanence - it seemed like they may have put something outside the room that made noise to scare them away and then once that was removed, the problem came right back. They weren’t willing to relocate me. Front desk staff were pretty indifferent about everything.
No way can I recommend the Viceroy to anyone who wants any sort of relaxation on vacation. I feel like I was robbed of the price I paid.
Transportation arranged by the airport was low caliber with cars that had bad suspension and visible accident damage. Not worth it - taxis are easy to come by in playa.
christian
Yöpyi 5 yötä helmikuussa 2025
