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Macrossan House

4.0 star property

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Apartment, 1 Bedroom, Mobility Accessible | Balcony
Apartment, 1 Bedroom (Ground Floor) | Balcony
In-room safe, iron/ironing board, free WiFi, bed sheets
Outdoor pool, a heated pool, open 8:00 AM to 8:00 PM, pool loungers
2 Bedroom Dual Key Apartment | Private kitchen | Full-sized fridge, microwave, stovetop, coffee/tea maker

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Dryer
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
19 Macrossan Street, Port Douglas, QLD, 4877
  • Place, Macrossan Street
    ‪1 min walk‬
  • Place, St Mary's by the Sea Chapel
    ‪3 min walk‬
  • Place, Four Mile Beach
    ‪9 min walk‬

Room options

View all photos for Apartment, 1 Bedroom, Mobility Accessible

Apartment, 1 Bedroom, Mobility Accessible | In-room safe, iron/ironing board, free WiFi, bed sheets

Apartment, 1 Bedroom, Mobility Accessible

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 1 Bedroom

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Apartment, 1 Bedroom

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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View from room
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includes taxes & fees
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About this property

Macrossan House

This smoke-free apartment building features an outdoor pool, laundry facilities and limo/town car service. Free WiFi in public areas and free self parking are also provided. Additionally, express check-in, tour/ticket assistance and barbecues are on-site. Each apartment provides an LCD TV with satellite channels, plus a kitchenette with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a dryer and a dining area, and other amenities include free WiFi and a balcony. Weekly housekeeping is available.
Macrossan House offers 16 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and a safe. Rooms open to balconies. This accommodation offers separate sitting areas and includes dining tables. Accommodation at this 4-star apartment has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Port Douglas apartment provides complimentary wireless Internet access. 40-inch LCD televisions come with satellite channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a weekly basis and in-room massages can be requested.

Recreational amenities at the apartment include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Macrossan House, you're just a quick walk from Four Mile Beach. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. This upmarket apartment building has 16 apartments over 3 floors. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a dryer and a balcony
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, luggage storage and limo or town car service
  • Steps from Macrossan Street and 3 minutes on foot from Anzac Park
  • Airport, casino and local-area shuttle service available for a fee
As a guest of Macrossan House, you'll find an outdoor pool, a terrace, and barbecue grills. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Macrossan House also features tour/ticket assistance, a picnic area, and laundry facilities. Self parking is free.

This 4-star Port Douglas apartment is smoke free.

Property amenities

Beach

  • White sand beach nearby
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Fenced pool
  • Heated pool
  • In-room massages
  • Outdoor pool
  • Pool gate
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Limo/town car service
  • Car hire
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 40-inch LCD TV with satellite channels
  • DVD player

Outdoor areas

  • Balcony
  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Terrace

Laundry

  • Dryer
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • Luggage storage
  • Safe
  • Tour and ticket assistance
  • Weekly housekeeping

Location highlights

  • In a village
  • In an entertainment district
  • In the city centre
  • Near the bay

Things to do

  • Designer stores
  • Heated pool
  • Shopping centre
  • Bicycle rentals nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rentals/tours nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Whale watching nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 16 units
  • 3 floors
  • Access via exterior corridors
  • Connecting units available
  • Property does not allow children

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 5:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children 7 and younger are not allowed at this property. All guests older than 7 are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 46 per person
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Macrossan House offers transfers from the cruise terminal, airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8 AM - 5:00 PM.
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Children 7 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Macrossan House Holiday
Macrossan House Holiday Apartments
Macrossan House Holiday Apartments Port Douglas
Macrossan House Holiday Port Douglas
Macrossan House Apartment Port Douglas
Macrossan House Apartment
Macrossan House Port Douglas
Macrossan House
Macrossan House Apartment
Macrossan House Port Douglas
Macrossan House Apartment Port Douglas

Macrossan House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 277 out of 378 reviews
Rating 8 - Good. 87 out of 378 reviews
Rating 6 - Okay. 5 out of 378 reviews
Rating 4 - Poor. 7 out of 378 reviews
Rating 2 - Terrible. 2 out of 378 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location with parking on site.Easy walk to eateries. Nice clean unit. Friendly and helpful staff.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Daryl

Liked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely amazing staff and room. The only thing that was disappointing was a relaxing view from the room
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great friendly place to stay, walking distance to everything in the heart of the Main Street, will definitely be back.
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was one of the nicest and cleanest rooms and establishment I have ever stayed in. The owners were also fabulous and so helpful. The hotel was right on the main st near the supermarket and eateries. We will be back for sure
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Guy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful stay. Beautifully furnished suite, clean & well equipped kitchenette, comfy bed and very helpful people running the place. Located on the main street in Port Douglas, making it an easy walk to everything we needed.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect location, lovely well appointed apartments and accomodating hosts, we also took advantage of private hotel transfers which were very comfortable and convenient, highly recommend this lovely establishment.
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and spacious and in a very convenient position. The staff were friendly and welcoming.
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Colin

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This was a comfortable place to stay, well located with very friendly staff
Stayed 0 nights in Jul 2025
Verified

8/10 Good

jamie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Location was spot on
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great well supplied kitchen
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, room comfort, communication
We had a great experience staying at Macossan House, it was in a great location the facility was modern, comfortable and clean. Would recommend as a great place to stay in Port Douglas.
Stayed 6 nights in Sep 2025
Verified

8/10 Good

Bradley Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Great to stay as it is right in the centre of town and easy to get around.
Stayed 7 nights in Jun 2025
Verified

8/10 Good

CHERYL

Liked: Cleanliness, room comfort, communication
GREAT LOCATION VERY HELPFUL MANAGERS.
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Debbie Jane

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very central but very quiet as well
Stayed 10 nights in Jul 2025
Verified

10/10 Excellent

Gail

Liked: Cleanliness, amenities, communication
Our stay was excellent couldn’t fault the room so clean and cool had a balcony which was shaded by palms lovely outlook. The unit had everything you needed in it, which I was very surprised. Would highly recommend Macrossan house we will be back
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean, well maintained. Very quiet for being in the centre of town. Friendly and very helpful owners. Would recommend staying there.
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was very clean. Staff very friendly and helpful. Macrossan House was right in the main street - easy access to everything. Walk to both beaches, walk to marina and cruises. Absolutely wonderful and beautiful place to stay. Would highly recommend and would definitely book again!
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Phillipa

Liked: Cleanliness
Good parking Central Quiet
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities, communication
We have stayed here a few times and it is a great location with access to everything you need with it's central location
Stayed 7 nights in Oct 2024
Verified

8/10 Good

Athanasios

Liked: Cleanliness, property conditions & facilities, communication
Great place to stay, in the heart of the shops and restaurants and surprisingly very quiet.
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Marianne Hendrika Johanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was in a great location and the room was very comfortable.
Stayed 7 nights in Jan 2024
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, room comfort, communication

Great location

We really enjoyed staying here! The apartment was spacious and comfortable. The location was great - right in the center of town but only a short walk to the beach. And even though it was in the center of town, it was very quiet! Gary and Jo were great and we appreciated the airport pickup and drop off. We were also able to do laundry on the property.
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Ailsa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Set in the middle of town, so easy to access and so quiet. Fantastic stay!
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities, communication
So close to everything being on the main street, but still so quiet.
Stayed 8 nights in Oct 2024
Verified

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities, communication
A lovely aparthotel run by a lovely couple who recommended local restaurants and was able to book excursions for me. I would absolutely return to the Macrossan if staying in Port Douglas again.
Stayed 4 nights in Nov 2024