2/10 Terrible
Verified traveller
12 Aug 2025
Disliked: Property conditions & facilities, room comfort
Worst hotel room ever for accessibility or comfort
When my husband booked this hotel we asked for a wheelchair accessible room with a roll-in shower. This room was supposed to be accessible, but the way it was set up was horrible for accessibility. The bars for using the toilet were not placed so they could be reached while in a wheelchair. I could not use them to stand to either get on or off the toilet. My husband needed to physically hold me for me to get on the toilet and he needed to lift me off of the toilet. The shower also was not wheelchair accessible. It had a “lip” at the entrance which was falling apart and also would have prevented me from even getting into the shower. But if I had been able to do it, I would not have been able to control the water as the head was broken and held on by a rubber piece. My husband, who is not disabiled could not use the shower either for the same reason. The mattress on the bed was so old it was like “mush” and I could not move on it. I could not lay far enough away from the edge of the bed because I couldn’t adjust once I sat on the bed from my walker. All in all, this was probably the worst hotel I have ever stayed in. It was not wheelchair accessible in the least and the room was not real clean either. The grout in the tile was dark (should have been light colored since the tile was light.)
Verified traveller
Stayed 2 nights in Aug 2025