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Swan Porto Alegre

4.5 star property

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Photo gallery for Swan Porto Alegre

Lobby lounge
Lobby
Interior
Exterior
Suite Superior Casal | Coffee and/or coffee maker

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Avenida Cristóvão Colombo, 3192, Porto Alegre, RS, 90560002
  • Place, CIEE Theater
    ‪4 min walk‬
  • Place, Bourbon Shopping
    ‪19 min walk‬
  • Place, Walk of Fame
    ‪4 min drive‬
  • Airport, Porto Alegre (POA-Salgado Filho Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite Superior Casal

1 bedroom, premium bedding, minibar, in-room safe

Suite Superior Casal

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite Superior Twin

Suite Superior Twin | 1 bedroom, premium bedding, minibar, in-room safe

Suite Superior Twin

  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite Standard Casal/ Twin

1 bedroom, premium bedding, minibar, in-room safe

Suite Standard Casal/ Twin

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite Standard Twin

Suite Standard Twin | 1 bedroom, premium bedding, minibar, in-room safe

Suite Standard Twin

8.0 out of 10
Very good
(2 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Swan Porto Alegre

This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include a snack bar/deli, a 24-hour business centre and self parking.
Swan Porto Alegre offers 97 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Porto Alegre hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
During your stay at Swan Porto Alegre, you're just a quick walk from CIEE Theater. Features include free breakfast, free WiFi in public areas and a free manager's reception. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym
  • Within a 15-minute walk of CIEE Theater and Shiga Park
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. A fitness centre, multilingual staff, and a garden are also featured at the luxury Swan Porto Alegre. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Porto Alegre hotel is smoke free.

Guests are served a free buffet breakfast daily. The hotel hosts a free manager's reception daily.
Swan Porto Alegre has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (BRL 30 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • Laundry facilities
  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 12 floors
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets welcome with a deposit of BRL 120.00 per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: BRL 30 per day
  • Pet deposit: BRL 120.00 per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Swan Hotel Porto Alegre Towers
Swan Towers Porto Alegre
Swan Tower Porto Alegre Hotel
Swan Tower Porto Alegre Brazil
Swan Tower Porto Alegre
Swan Porto Alegre Hotel
Swan Tower Porto Alegre
Swan Porto Alegre Porto Alegre
Swan Porto Alegre Hotel Porto Alegre

Swan Porto Alegre Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 123 out of 287 reviews
Rating 8 - Good. 108 out of 287 reviews
Rating 6 - Okay. 33 out of 287 reviews
Rating 4 - Poor. 12 out of 287 reviews
Rating 2 - Terrible. 11 out of 287 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

gerson

Liked: Cleanliness, amenities, property conditions & facilities
Friendly people, good restaurants, good breakfast better say excellent
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Daniel

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Place looks old and not clean
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Colin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room key service had failed
Stayed 1 night in Sep 2022
Verified

8/10 Good

MARCO

Liked: Cleanliness, property conditions & facilities, room comfort

Quartos confortáveis

Hotel espaçoso e confortável, bem localizado. única coisa que deixou a desejar foi o atendimento, faltou prestatividade, mas no geral foi tudo bem
Stayed 3 nights in Nov 2023
Verified

8/10 Good

JOSE LAURINDO

Liked: Cleanliness, staff & service, amenities
Um dos elevadores está estragado há meses
Stayed 1 night in Nov 2023
Verified

6/10 Okay

Guilherme

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Precisa de reforma.

Hotel ok. Precisa urgente de uma reforma nos quartos. Quartos com tamanho muito bom, porém uso de carpete ainda. Dá pra ver uma estrutura muito boa, porém sucateada. Café da manhã ok. Estacionamento paga diária de 30 reais.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Heitor

Liked: Cleanliness, staff & service, room comfort
O hotel é bom e a localização é excelente. Para quem vai tirar o visto americano, é uma ótima escolha! Muito perto do consulado. O hotel já foi muito bonito pelo visto, mas precisa de uma bela reforma. As paredes dos corredores estão descascando. O banheiro precisa de uma bela reforma. É bom, o custo benefício é bom, mas pode melhorar enquanto é tempo.
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

eliane

Disliked: Staff & service, property conditions & facilities

Decepcionante

Elevador estragado! Ninguém avisa! Acesso elevador de serviços em pessimas condições/garagem com vazamento de AGUA/café da manhã decepcionante/atendimento restaurante muito ruim e descordial/sem informação no quarto dos valores do frigobar/estou arrependida de ter visto fotos do hotel e pago um valor que não me proporcionou uma boa experiência! Viajo de dois em dois meses para Porto Alegre e desta vez errei na escolha!
Stayed 4 nights in Oct 2023
Verified

8/10 Good

MARCUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfatória

O local é agradável ...acomodações amplas ...mas talvez precise de uma reforma para modernização ...além de pintura....detalhes...caso volte a POA... repetirei a escolha.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Excelente hotel! Recomendo.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom, bem localizado, quartos confortáveis, café da manhã bom, instalações muito boas, atendimento muito bom. Hotel com muito potencial, precisa pequenas atualizações e reformas. Recomendo
Stayed 1 night in Jul 2023
Verified

4/10 Poor

LEONARDO BERNARDI

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Quartos com carpete sujo. Andei de pé no chão e ficou pegajoso. Lençol pequeno que ficava saindo do colchão.
Stayed 1 night in May 2023
Verified

8/10 Good

BRUNO

Liked: Cleanliness, property conditions & facilities, room comfort

experiência boa

Foi uma bao experiência. Só o quarto que não gelava muito.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Matheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia muito boa com um unico porém. Entraram no nosso quarto sem tocar a campainha.
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

André Luiz

Disliked: Staff & service

Não vale o que cobra

Funcionários mal-humorados e de má-vontade; ar-condicionado do quarto não regulava direito (quarto fica congelado); porta do banheiro raspando e mal-posicionada; café da manhã com problema sério de reposição em horário de pico; vallet demasiado demorado.
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Saul João

Liked: Staff & service

Realidade do hotel hoje, na minha opinião.

Já foi melhor. Está bastante relaxado, em especial, na manutenção e limpeza. A direção tem que repensar em alguns aspectos. O café da manhã tem que melhorar, para os padrões do hotel. O valor cobrado pela garagem está muito elevado.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

delcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MUITO BOM E RECOMENDAVEL

HOTEL DDE MUITO BOA QUALIDADDE....CAFE MUITO BOM....RECEPCAO RAPIDA
Stayed 2 nights in Dec 2022
Verified

6/10 Okay

Marta

Liked: Staff & service
Disliked: Property conditions & facilities

Não voltaria!!!

Hotel muito bem localizado, mas velho!!!! Quarto com espaço ótimo, mas camas extremamente barulhentas e tinham uns insetos no travesseiro, pareciam pequenas larvas. Ficamos em um dia que tinha vento, com isso as janelas ficaram a noite inteira batendo e fazendo barulho. Por isso, ficar neste hotel, apenas se não há outra opção!!!
Stayed 1 night in Nov 2022
Verified

2/10 Terrible

Ricardo

Disliked: Staff & service, property conditions & facilities

Um dos piores de Porto Alegre

Sem manobrista, quando realizado o check in, parecia que o hotel estava fazendo um favor para o cliente, cobraram garagem sendo que é no mesmo prédio, pedaços de madeira pregados no teto do banheiro, R$ 8,00 numa barrinha de chocolate que custa R$ 2,00 no comércio, cartão para acessar o apto não funciona, café com tudo frio e gelado, desde omelete a molho com salsicha.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Quarto com tamanho ótimo, porém com aparência de velho e pouco cuidado. Café da manhã bom, porém poucas opções.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Tania Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O Hotel é bom, confortavel, os funcionarios são agradáveis, o cafe da manha poderia melhorar.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

MARTA B C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Como se estivesse em casa

A equipe é ótima, fico me sentindo em casa.
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
O Hotel é muito bem localizado, atendimento ótimo e café da manhã ótimo também! Mas LASTIMÁVEL um hotel não possuir tomada ao lado da cama. E banheiro sem suporte para shampoo e sabonete, precisando deixar no chão.
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Bruno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Ruim

Mto ruim. Os funcionários até são educados porém não querem ajudar os hóspedes a carregar as malas. Paguei por acomodação com ar cond. e o mesmo não funcionava e não tive solução. Limpeza ruim do quarto. Café da manhã simples porém bom. Instalações velhas. Falta hospitalidade da equipe. Hotel mto ruim. Não volto nunca mais e nem recomendo.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Petfriendly

Excelente aceitaram.meu pet e foram tranquilos quanto a isso
Stayed 1 night in Jul 2022