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Gran Hotel de Puebla by HNF

4.0 star property

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Photo gallery for Gran Hotel de Puebla by HNF

Enjoy panoramic views of the mountain range from our rooftop bar, featuring a variety of seating options and a selection of beverages.
Contemporary hotel room with a neatly made bed, a small table, and a blue chair.
Welcome to our hotel lobby, featuring a central reception desk, comfortable seating areas and a bar with a selection of drinks.
Experience the hotel's contemporary design, featuring a covered outdoor seating area and a symmetrical facade with multiple windows.
Relax by the pool surrounded by lounge chairs and sunbeds, with a glass ceiling above and lush greenery nearby.

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Laundry
  • Gym
  • Housekeeping

Explore the area

Map
Blvd Hermanos Serdan, 794, El Riego Norte, Puebla, PUE, 72020
  • Angelopolis Commercial Center
    ‪9 min drive‬
  • Zócalo de Puebla
    ‪10 min drive‬
  • Puebla Cathedral
    ‪10 min drive‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, down duvets, in-room safe

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, premium bedding, down duvets, in-room safe

Standard Room, 2 Queen Beds, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Single Room, 1 King Bed with Sofa bed, Non Smoking

Junior Single Room, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, premium bedding, down duvets, in-room safe

Junior Single Room, 1 King Bed with Sofa bed, Non Smoking

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Enjoy a quiet conversation or meal on the balcony with city views.

Four Points By Sheraton Puebla

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (1094)
The price is €62
for 1 room
includes taxes & fees
10 Aug - 11 Aug
Four Points By Sheraton Puebla

About this property

Gran Hotel de Puebla by HNF

Luxury hotel with 2 restaurants and 24-hour fitness centre
This smoke-free hotel features 2 restaurants, a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a business centre and conference space. Change of towels is available on request
Gran Hotel de Puebla by HNF offers 154 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Puebla hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Gran Hotel de Puebla by HNF. During your stay, you're just a quick walk from Parque del Paseo de Los Gigantes. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Just a 2-minute drive from FINSA and 8 minutes from Cuauhtemoc Stadium
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A business centre and 4 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 6458 square feet (600 square metres) and includes a conference centre. A 24-hour fitness centre, a terrace, and concierge services are also featured at the luxury Gran Hotel de Puebla by HNF. Limited free parking is available on a first-come, first-served basis.

This 4-star Puebla hotel is smoke free.

Tierra Azteca – This buffet restaurant only serves breakfast.
La Prieta – This fine-dining restaurant specialises in local cuisine and serves lunch and dinner. Open daily.
Lobby Bar – On-site bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • La Prieta
  • Lobby Bar
  • Tierra Azteca

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (6,458 square foot of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Grab bar near toilet (58 centimetre high)
  • Lift (119 centimetre wide door)
  • Raised toilet seat (51 centimetre high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gran Hotel de Puebla by HNF

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 11 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number IHN120620UZ3
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 11 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Puebla Hotel

Gran Hotel de Puebla by HNF Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 343 out of 444 reviews
Rating 8 - Good. 69 out of 444 reviews
Rating 6 - Okay. 14 out of 444 reviews
Rating 4 - Poor. 7 out of 444 reviews
Rating 2 - Terrible. 11 out of 444 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

ana C gaxiola

Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and clean and comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

Dannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Pramod

Business traveller
Disliked: Staff & service
don’t understand little bit of english .No black tea available in restaurants
Stayed 1 night in Jan 2025

10/10 Excellent

Moises

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Moises

Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Stayed 1 night in Sep 2024

10/10 Excellent

Adje

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Jun 2024

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Todo esta excelente pero uno busca relajarse y el jacuzzy nunca tuvo agua, lo prendieron y salia agua fria fatal experiencia
Stayed 2 nights in Feb 2024

10/10 Excellent

HECTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nc
Stayed 4 nights in Nov 2023

10/10 Excellent

Sourav

Stayed 2 nights in Nov 2023

10/10 Excellent

Jerry C., Bedford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean well kept Hotel. All the personnel are very attentive, polite and fully represents excellent service attitude. Great place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and frendly people
Stayed 3 nights in Aug 2023

10/10 Excellent

Emilio, Middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio y el personal muy amable
Stayed 5 nights in May 2023

2/10 Terrible

Destiny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2023

8/10 Good

Irina

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel, bad service.

We love the stay! Beds are great, linens are great, pillows are great. Lots of programs in English on TV. We did like our stay, but few things need to be mentioned for improvement. The service not that great. We called ahead and asked if we check in earlier. They said yes at 1 pm you can check in. We came at 1:30, they said our room is not ready and we need to wait. I asked how long, she told me to just wait). 10 min later we got into the toom. The room had only one robe and shoes. Towels are old and grey in color. The coffee pods provided both decaf. The shower gel wasn't refilled. In the morning at 8 am we left and I asked to clean our room as soon as possible, because we are going to be back at 10. They said yes and called to ask the maid. We came at 10:25, walked into uncleaned room and the maid came in the door with us, asking if we want our room cleaned? Every time we ask something they smile and cheerfully said Yes, Don't worry! But not even once they did what they said they are going to do. Area around hotel horribly smells like sewer on the balconies, patios, outside.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy and quick. The room was clean. The robe and slippers were a pleasure to have and I ordered dinner from the restaurant and the food and dessert were delicious. I would definitely stay again when in Puebla.
Stayed 1 night in Mar 2023

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay in puebla

I been here before and know what to expect. They once again excelled in everything.
Stayed 1 night in Feb 2023

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must in puebla

Best place to stay in puebla great service. Clean updated hotel. Good food
Stayed 1 night in Feb 2023

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel con todas las comodidades y servicios. Me encantó

10/10 Excellent

Estela

Stayed 3 nights in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, clean new hotel, great beds. Only downside was the hot tub was not hot, just a jacuzzi in the cool pool water.
Stayed 1 night in Nov 2022

10/10 Excellent

Amos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel with excellent amenities

All of the employees of the Hottson hotel in Puebla are exceptional. Especially Evelyn at the reception. She is efficient, friendly and welcoming. A true expert in her field. Thank you for a great stay.
Stayed 2 nights in Nov 2022

10/10 Excellent

Carlos

Stayed 1 night in Jul 2022

10/10 Excellent

Hector

Stayed 1 night in Jul 2022