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Hotel Hortencia

3.0 star property

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Property grounds
View from property
Reception
Exterior
Superior Room, Kitchenette | Free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Francisco I. Madero 336, Puerto Vallarta, JAL, 48380
  • Place, Cuale Island
    ‪2 min walk‬
  • Place, Olas Altas Beach
    ‪5 min walk‬
  • Place, Playa de los Muertos
    ‪7 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪9 min drive‬

Room options

View all photos for Basic Double Room, 2 Double Beds

Basic Double Room, 2 Double Beds | Free WiFi, bed sheets

Basic Double Room, 2 Double Beds

  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, Kitchenette

Superior Room, Kitchenette | Free WiFi, bed sheets

Superior Room, Kitchenette

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Hortencia

Hotel in Puerto Vallarta, 7-minute walk to Playa de los Muertos
This hotel features a 24-hour front desk, tour/ticket assistance and a front desk safe. WiFi in public areas is free. Change of bedsheets is available on request
Hotel Hortencia offers 12 air-conditioned accommodations with free toiletries and a ceiling fan. Cable televisions are provided.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

During your stay at Hotel Hortencia, you're just a quick walk from Playa de los Muertos. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Amenities include a front desk safe and a terrace
  • Within a 10-minute walk of Playa de los Muertos and Bay of Banderas
Hotel Hortencia offers its guests a terrace, tour/ticket assistance, and a front desk safe. Public spaces have free WiFi.

Smoking is allowed in designated areas at this 3-star Puerto Vallarta hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the bay
  • Terrace

Accessibility

  • No lift

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hortencia

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Hortencia Puerto Vallarta
Hotel Hortencia
Hortencia Puerto Vallarta
Hortencia Hotel Puerto Vallarta
Hotel Hortencia Hotel
Hotel Hortencia Puerto Vallarta
Hotel Hortencia Hotel Puerto Vallarta

Hotel Hortencia Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 94 reviews
Rating 8 - Good. 44 out of 94 reviews
Rating 6 - Okay. 17 out of 94 reviews
Rating 4 - Poor. 5 out of 94 reviews
Rating 2 - Terrible. 4 out of 94 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

scott

Liked: Staff & service, amenities
Was economical and clean. A bit worn out bit good value for the price.
Stayed 2 nights in Oct 2025

10/10 Excellent

Faron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple but clean.
Stayed 4 nights in Nov 2025

8/10 Good

Fleming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2025

10/10 Excellent

Andrew

Stayed 6 nights in May 2025

10/10 Excellent

Sergio, Daly city

Stayed 2 nights in May 2025

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very basic for the need. Awkward after hours front desk. No Safes in rooms. Door locks very minimal.
Stayed 1 night in Nov 2024

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service
The staff was very friendly and kind. The air conditioning worked very well.
Stayed 2 nights in Nov 2024

10/10 Excellent

Andy

Stayed 1 night in Jun 2024

10/10 Excellent

Diane

Liked: Amenities
The hotel is close to all the excitement that PVR has to offer. The staff were very friendly and helpful! I really enjoyed my time there.
Stayed 9 nights in Nov 2023

8/10 Good

Claudine

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It was cosy and great for a night or two.
Stayed 1 night in Nov 2023

8/10 Good

R

Liked: Cleanliness, staff & service, amenities
The staff are nice and they keep this place clean. It is a little run down and needs skme repairs. But seriously, the kindness of the staff made up for it.
Stayed 8 nights in Oct 2023

10/10 Excellent

Leticia

Stayed 1 night in Aug 2023

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good economical place to stay just off very loud Romantic zone, great value and nice people!
Stayed 1 night in Aug 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just right.
Stayed 2 nights in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be returning to Vallarta!

Close to everything. Air conditioning! Food all around! Safe.
Stayed 2 nights in Jun 2020

8/10 Good

MarinaK, Capay, CA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people and location is excellent...I was happy to get such a nice place at the last minute during high season. My favorite farmer's markets were close..and everything else I love in the romantic zone was an easy walk also...stay went out of their way to be helpful...I think next time I would like to stay at a balcony room...
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Clean Hotel

Hotel is ok. Good if you don’t want a fancy room. Basic room, ac was great, large shower, strange shower door, beds are a little hard.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here before and loved it! The cleanliness was on point. The people that work behind the desk were kind and answered lots of questions for me.
Stayed 5 nights in Nov 2019

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service
Love that i had privacy and was never disturbed and that i only wanted my room cleaned 2 times in my week there and they honored that but cleaned my towels and floor mats when i requested they where very friendly and helpful and outgoing
Stayed 8 nights in May 2019

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
There was no elevator and the stairs were uneven and the entire structure did not look like a 3 star hotel. It looked like it was not professionaly constructed.
Stayed 7 nights in Mar 2019

2/10 Terrible

ZenSensual, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked on line and made a mistake on the date. I checked availability for the actual date i needed which was November 30 and they had vacancy which was over a month away from my departure date. I contacted them an hour later when i noticed my mistake and they would not give me a credit or refund. Poor customer service when it didnt cost them anything or have any loss on my account..
Stayed 1 night in Oct 2018

10/10 Excellent

Favio, Vallarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018