2/10 Terrible
Shannon
Travelled with family
5 Feb 2026
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
This was supposed to be an enjoyably mother – daughter trip and we ended up leaving the next day. We had saved our money for quite a while to take this trip and looking at the pictures and the reviews, it seemed like it was gonna be OK. Upon arriving, we were locked out of our room for nearly an hour. When we got there, they told us in order to eat at any of the restaurants you have to make reservations, and that all the restaurants were full. We were told we would have to only eat at the buffet, which was some of the worst food I have ever had. In order to get anything from the front desk, you have to take a shuttle back up to the main building. We noticed we didn’t have any blankets on our bed only a sheet so I went to use the phone to have them bring us a blanket and our phone did not work. I had to wait for a shuttle almost 15 minutes in the pouring rain, they took me back up to the lobby, where I requested a blanket and an extra pillow They never brought it. I went back out at 10:30 at night to go tell them I still had not received the blanket but the shuttle never came. I slept in my jakcet and I covered my daughter with towels so she could stay warm.I truly believe because we didn’t sign up for the two hour spiel to try to get us to buy a timeshare we were not taken care of. We were devasted. Some of the staff were nice but half were incredibly rude. I was told I would be penalized for leaving early.
Shannon
Stayed 3 nights in Feb 2026
