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Excellence Coral Playa Mujeres - Adults Only All Inclusive

5.0 star property
VIP Access

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Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool | Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Front of property
View from room
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Beach/ocean view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Prol. Bonampak S/N Mz. 1 Lt.10 Sm 3, Condominio Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪9 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪48 min drive‬
  • North Beach
    ‪49 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite Pool View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Excellence Club Honeymoon Suite With Private Pool

View from room

Excellence Club Honeymoon Suite With Private Pool

  • Sleeps 2
  • 1 King Bed

View all photos for Imperial Suite With Private Pool

Beach/ocean view

Imperial Suite With Private Pool

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Swim-Up Suite Pool View

Garden view

Junior Swim-Up Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool | Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Terrace Suite With Plunge Pool Ocean View

Balcony view

Excellence Club Terrace Suite With Plunge Pool Ocean View

  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Imperial Suite Two-Story Rooftop Terrace Suite W/ Private Pool

Garden view

Imperial Suite Two-Story Rooftop Terrace Suite W/ Private Pool

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Excellence Club Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Suite Ocean View

View from room

Excellence Club Honeymoon Suite Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite With Private Pool

Excellence Club Beachfront Honeymoon Suite With Private Pool | Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Excellence Club Beachfront Honeymoon Suite With Private Pool

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite With Private Pool

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Two-Story Rooftop Terrace Suite With Private Pool

  • 149 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite W/ Private Pool

Excellence Club Junior Swim Up Suite W/ Private Pool | View from room

Excellence Club Junior Swim Up Suite W/ Private Pool

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Garden view

Excellence Club Junior Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Terrace Suite With Plunge Pool

Balcony view

Excellence Club Terrace Suite With Plunge Pool

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite With Private Pool

Garden view

Excellence Club Junior Suite With Private Pool

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Partial Ocean View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Partial Ocean View

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.7 out of 5, Exceptional, (1087)
The price is €560
for 1 room
includes taxes & fees
7 Jun - 8 Jun
Excellence Playa Mujeres - Adults Only All Inclusive

About this property

Excellence Coral Playa Mujeres - Adults Only All Inclusive

Adults-only beachfront property with 6 outdoor pools
Catch some rays on Excellence Coral Playa Mujeres - Adults Only All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants.
Excellence Coral Playa Mujeres - Adults Only All Inclusive offers 503 air-conditioned accommodations with free minibar items and laptop-compatible safes. LED televisions are featured in guestrooms.

Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

6 outdoor swimming pools are on site along with a private beach and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Miilé Spa has 15 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
During your stay at Excellence Coral Playa Mujeres - Adults Only All Inclusive, you're just a quick walk from Playa Mujeres Golf Club. You'll find features such as free WiFi in public areas and free self-parking, plus 6 outdoor pools.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Enjoy Mexican cuisine at Raices, one of the property's 16 restaurants and 16 bars/lounges
  • Take a swim in the 6 outdoor pools
  • Treat yourself to massages, facials or hydrotherapy at Miilé Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a private beach, tennis courts and a 24-hour gym
  • Just a 1-minute drive from Playa Mujeres Golf Club and 14 minutes from Ultramar Ferry Puerto Juárez
Excellence Coral Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Excellence Coral Playa Mujeres - Adults Only All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 16 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 16 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a 24-hour fitness centre, a rooftop terrace and a garden. Free self parking is available.

This 5-star Punta Sam property is smoke free.

Raices – This restaurant specialises in Mexican cuisine.
Kanpai – This restaurant specialises in Asian cuisine. Open daily.
Chez Isabelle – This restaurant specialises in French cuisine. Open daily.
Zenith – This restaurant specialises in international cuisine. Open daily.
The Lubster House – This restaurant specialises in seafood. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 16 bars/lounges
  • 16 restaurants
  • 3 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Chez Isabelle
  • Kanpai
  • Raices
  • The Lubster House
  • Zenith

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Library
  • Sailing
  • Scuba diving
  • Snorkelling
  • Tennis
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 15 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Coral Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Excellence Coral Playa Mujeres
Excellence Coral Playa Mujeres Adults Only All Inclusive

Excellence Coral Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 46 out of 61 reviews
Rating 8 - Good. 8 out of 61 reviews
Rating 6 - Okay. 3 out of 61 reviews
Rating 4 - Poor. 3 out of 61 reviews
Rating 2 - Terrible. 1 out of 61 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brand new 5-star hotel

Beautiful, brand new 5-star property. Rooms are large with great views, even basic rooms. Restaurants are great and there is only a breakfast buffet (all a la carte otherwise). Gym is one of the best hotel gyms I have seen, very complete. Pools are heated with plenty of seating, each with an umbrella. Service is good, but you can tell that they are still a bit understaffed as restaurant service was sometimes slow. Property is a bit "bare" looking since it is brand new, but the vegetation will grow in over time. Highly recommend.
Stayed 4 nights in May 2025

10/10 Excellent

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2025

10/10 Excellent

LUIS FERNANDO, Scotch Plains

Travelled with partner
Excellent! I will definitely go back!
Stayed 3 nights in May 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in May 2025

10/10 Excellent

Timothy John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a fantastic stay at the property. Our room was lovely—clean, comfortable, and spacious. There was a great variety of restaurants, and the breakfast buffet was particularly excellent. Most of the food we tried at the restaurants was very good. The only downside was the pool bar closing at 5:00 p.m., with staff beginning to clear things away as early as 4:15 p.m., which felt a bit rushed and inconvenient. We’ve stayed at three or four Excellence resorts now, and this one lived up to the high standards we’ve come to expect. We would definitely return!
Stayed 4 nights in May 2025

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well I just had the most magical vacation of my life! Let me just start by saying that I’ve stayed at a lot of all inclusive resorts, including multiple Excellence Resorts (Playa Mujeres in Mexico, and EL Carmen in DR). By far Excellence Coral exceeded every standard creating the most incredible vacation for my two year anniversary. Keep in mind that this review was not paid for or requested. This resort just deserves a ton of praise. Not only is the resort brand new, it’s absolutely stunning. The resort is modern, every space beautifully decorated, each restaurant feels unique, elegant and elevated. Attention was put into every detail. The grounds keepers were always at work, the resort is kept clean and glistening. The pools were gorgeous, wrapping the entire property, sparkling and well kept. The beach was raked and seaweed removed. The view…just heaven! Coming from a Florida girl this says a lot! With so many adults only all inclusive resorts, trying to chose the best one can be daunting. I write this review in hopes of making it easier for you. This is our new resort home. 💕 The staff go above and beyond with exceptional service! Food and drinks are exquisite and elevated. Plenty of activities to keep you engaged, but also a quiet, relaxing atmosphere. The gym is brand new and offers plenty of equipment. Expedia will not allow me to write a long enough review to say just how great this place is!
Stayed 5 nights in May 2025

8/10 Good

Deana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is looks amazing! Very modern, very well planned with centrally located restaurants and entertainment. Food was a 9 of 10, especially the restaurant, Magna. Rooms were very nice with great views. My only cons were: limited sink space, no ceiling fan in room, our room location. We were at the furthest end away from the pools, directly across from the theater (loud) and very near the housekeeping staging area (again loud at 8am)
Stayed 6 nights in May 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a one-week stay at Excellence Coral, and I can honestly say everything was simply perfect! Resort Grounds & Layout: The layout of the resort is incredibly convenient. The lobby and restaurants are centrally located, making it easy to get around without a lot of walking—everything you need is just steps away. The grounds are beautifully maintained and thoughtfully designed. Room: We stayed in a Club Pool View suite and couldn’t have been happier. The room was spacious and well-appointed, featuring a stunning walk-in closet, a beautifully designed bathroom, and a large balcony perfect for relaxing. Every detail was spot-on. Dining: The food across all the restaurants was consistently delicious. Pool & Beach: Both the pool and beach areas were fantastic. We especially loved the beach beds—they were extremely comfortable and available daily, which made relaxing by the ocean a breeze. Service: The service at Excellence Coral is truly next level. Every staff member we encountered was fast, friendly, and attentive. A special shoutout to Ricardo, one of the managers, who went above and beyond to address any concerns we had. He genuinely cares about the guest experience and made sure we felt valued throughout our stay. ⸻ Final Thoughts: Our week at Excellence Coral exceeded all expectations. From the beautiful grounds and exceptional food to the luxurious accommodations and outstanding service, everything was flawless. We can’t wait to return!
Stayed 7 nights in May 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Amenities
The property is secluded and the food was amazing.
Stayed 4 nights in May 2025

10/10 Excellent

amy

Travelled with partner
Liked: Cleanliness, amenities
This resort was very nice and upscale for adults only . Love the spread of the resort you are not on top each other . Plenty of lounge areas the beach was so soft and beautiful. We will be back
Stayed 5 nights in May 2025

8/10 Good

Michael, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good all inclusive resort. Staff & food was a nice surprise.
Stayed 7 nights in May 2025

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. The beach was stunning and had reserved areas for Excellence Club members with beach service. All the restaurants were delicious but Raíces and Magna were definitely our favorites. The rooms were beautiful and our two story room with the pool was beautiful.
Stayed 7 nights in May 2025

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was stunning! Food was good! Staff wasn’t as attentive as other properties but still good! Definitely would return.
Stayed 6 nights in Apr 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence Coral swimup Excellence Club rooms are worth every penny! Loved lounging in our private pool at night listening to the bands play. Don’t miss out on Wisper Speakeasy.
Stayed 4 nights in May 2025

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️ Great Experience with a Few Minor Issues We had a truly enjoyable stay at Excellence Coral Playa Mujeres. The biggest highlight was the staff—everyone we encountered was warm, friendly, and genuinely eager to make our stay memorable. Samuel, our bellboy, welcomed us with a smile, and Federico took exceptional care of us each morning at breakfast. Their attention to detail and kindness really stood out. The food throughout the resort was excellent, with consistently great service in every restaurant. Entertainment was another strong point—there was always something happening poolside during the day, and the evening shows were fun and engaging. We especially loved the Cinco de Mayo celebration on the beach and the high-energy Pure Energy show. Our room was spacious and comfortable, with a beautiful bathroom featuring a huge walk-in shower. The gym had all the equipment I needed, and the resort grounds were clean and beautifully maintained—sure to be even more lush in the years to come. There were a few drawbacks: a strong sewage odor in the walkway to our room (resolved by our last day), limited vegan/plant-based options which impacted a member of our group, and a dress code that felt too strict for breakfast and lunch—especially in 90-degree weather at a beach resort. Still, these were minor in the context of an otherwise wonderful trip. We would absolutely return.
Stayed 6 nights in May 2025

10/10 Excellent

Michael, sunrise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and always attentive and helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ashford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had an amazing visit with some friends to try out the new resort. Estephanie and Isreal offered fantastic client service! The Excellence club benefit was worth it, it even included a free spa treatment that was out of this world! Being new, I’m sure they are working through some food quality and cosmetics issues. Even with that in mind; I would highly recommend this resort and rate it a 8/10.
Stayed 3 nights in May 2025

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I booked a last-minute trip to Excellence Coral for our honeymoon, and it was a fantastic decision. We worried it was a risk to book a brand-new resort, but it was incredible from start to finish. The food was delicious -- I'm a vegetarian, and while the menus initially looked slim in terms of options for me, they always had a tasty meal available that didn't feel like an afterthought. They were always ready to help make our trip special, including several bottles of champagne, breakfast in bed, late check-out, and even a surprise dessert delivered to our room for my husband's birthday. We got the two-story suite with the rooftop pool, which was private and quiet with a beautiful view. The activities, like sailing, yoga, and art classes, were all very fun, and the gym was very well-appointed with lots of top-tier equipment. We were so impressed with how clean and beautiful this property was, and we can't wait to go back! It was the perfect place to unwind after the stress of wedding planning.
Stayed 5 nights in Apr 2025

10/10 Excellent

Bridgette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new resort. Fantastic service
Stayed 5 nights in Apr 2025

6/10 Okay

Alex

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a good new resort. Obviously due to it being new a lot of the staff is brand new and is still learning their job. So expect to have little issues here and there. Some of the things that I hope they change is for example, the buffet style food option is only available for breakfast. For lunch and dinner you are only able to attend restaurants. You also have no ability to reserve any ( besides one) restaurants but when you do show up you are typically told to come back in 30 to 45 minutes due to no seats being available. It is not a big deal but can be frustrating at times. The Revive bar during our stay did not actually have any fresh fruit or smoothies as advertised on their website. It was basically just another bar with alcohol and some fruit concentrate that they mixed with milk in a blender. Also upgrading to the excellence club and paying extra money seemed pointless since nobody seems to really enforce who actually goes to what pool or beach area. There are no bracelets. So even though we paid for the upgraded service I don’t feel like we got anything different for this extra payment. Overall I think resort has potential and with time will improve.
Stayed 8 nights in Apr 2025

8/10 Good

David W, Frisco

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was 10/10! Gabriel at Spice restaurant was the best on the entire resort!
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg where do I start !!!! From the walk up cold towel and champagne, to the friendly staff and specially Carlos, inviting and courteous, checked my fiancé and I in an hour early. And please if you are waiting stop and get some beef tacos you’ll be happy you did. And then to Israel our bellman was amazing. Then Francisco the pool bartender and Jesus the pool attendant that took our order. I don’t drink so he made me a beautiful pineapple moctail to the spa day my fiancé booked the staff there was exceptional. Our fav restaurant was definitely the breakfast buffet and spice the Asian restaurant. The grille was also exceptional too many service members to name but they were all and I mean all exceptional nice and pleasant. But to really top it off was Eduardo my fiancé came down with a scratchy throat because the of the room temperature was too cold for our liking even turning the temp up. He ordered some medicine for her and brought it to us while we were at dinner. You can’t buy that type of service we will definitely come back to visit.
Stayed 3 nights in Apr 2025

10/10 Excellent

Stephen, ridley park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence is always top shelf for everything!
Stayed 4 nights in Apr 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent nearly 4 weeks researching, watching videos and countless reviews. Don’t hesitate. Amazing trip. Hospitality was top notch. Booking next trip very soon right back here.
Stayed 7 nights in Apr 2025