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Hyatt Centric Reims

4.0 star property

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Lounge
Daily buffet breakfast for a fee
Exterior
Reception
Premium bedding, minibar, in-room safe, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
31 Boulevard Paul Doumer, Reims, Marne, 51100
  • Place, Place Drouet d’Erlon
    ‪1 min walk‬
  • Place, Roman Reims
    ‪1 min walk‬
  • Place, Notre-Dame de Reims
    ‪9 min walk‬

Room options

Family Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room, 1 King Bed, Canal View

  • Canal view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hyatt Centric Reims

Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service and dry cleaning. Change of towels is available on request
Hyatt Centric Reims offers 155 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with premium digital channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. This Reims hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Hyatt Centric Reims's great location gets high marks from our customers. During your stay, you're just a quick walk from Notre-Dame de Reims. Free WiFi in public areas, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy French cuisine while dining at Restaurant Le Néo
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Place Drouet d’Erlon and Roman Reims
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 9 meeting rooms available. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at Hyatt Centric Reims. A complete renovation of Hyatt Centric Reims was completed in August 2025.

This 4-star Reims hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Restaurant Le Néo – This restaurant specialises in French cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Bar Le Néo – On-site bar. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Le Néo
  • Restaurant Le Néo

Things to do

  • Gym
  • Shopping
  • Vineyard
  • Wine tours

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 9 meeting rooms

Outdoors

  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - August 2025
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Maximum 2 (weight limit: 44 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.75 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email with special check-in information prior to arrival. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This hotel caters to LGBTQ+ guests.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Reims Cathédrale
Mercure Reims Cathédrale Hotel
Mercure Cathédrale
Mercure Reims Cathédrale Hotel
Mercure Reims Cathédrale Reims
Mercure Reims Cathédrale Hotel Reims

Hyatt Centric Reims Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 54 reviews
Rating 8 - Good. 13 out of 54 reviews
Rating 6 - Okay. 6 out of 54 reviews
Rating 4 - Poor. 2 out of 54 reviews
Rating 2 - Terrible. 1 out of 54 reviews

9.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with lovely rooms. Easy walk into town and great, friendly staff.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dean

Liked: Cleanliness, staff & service
Friendliness of reception staff, very helpful. Location and layout amenities, all excellent.
Our bedroom view of river
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room Comfortable bed
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean rooms. Stylish decor, lovely shower and toiletries. The staff were wonderful and it’s in a quiet area of the city. Only one lift (out of 2), was working, which created a bit of waiting to get to and from the rooms
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Nataliya

Liked: Cleanliness, amenities, property conditions & facilities
Nice, renovated property. Rooms are tiny but comfortable. The bathtub is too small All amenities are new
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities
all was wonderful. staff exceptinally kind and helpful
Stayed 1 night in Jan 2026
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our one night stay. Our room was spacious with great amenities. The room and bathroom were clean and it had good amenities. We got room service and the food was good. The coffee provided in the room was delicious and nice to have with some local pastries. Having on site secure underground parking was convenient. The only negative was the location is close to some construction but they didn’t work through the night, so it didn’t interrupt sleeping.
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

david

Disliked: Cleanliness, staff & service
Arrived after 13 hour drive ordeal and they couldn’t find my booking despite having paid I full. Was then made to pay another £300/night to secure two twins room for us four, not even next door to each other. Also told the kitchen closes at 11 for room service, yet they closed at 10.30 so we’re lot even able to order proper food after a whole day of driving
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Damir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekt und nur 10 Min von der Kathedrale
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opção em Reims. Ótimas instalações. Staff super atencioso. Serviços ótimos.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauberes Zimmer, gutes Frühstück gegen Aufpreis. Das Hotel ist grundrenoviert worden, liegt fußläufig zur Altstadt von Reims und ist auch mit dem Auto sehr gut von der Autobahn erreichbar. Parken in der Tiefgarage für 20 Euro ist OK. Einziger Punkt der uns nicht gefallen hat waren die Matratzenschoner aus Plastik, mit denen man nachts stark schwitzt. Ansonsten ein schöner Aufenthalt.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Coralie

Liked: Cleanliness, staff & service, property conditions & facilities
Parfait
Stayed 1 night in Feb 2026
Verified

8/10 Good

patricia

Liked: Cleanliness, staff & service, amenities
Bon accueil chambre spacieuse et fonctionnelle Petit dejeuner correct
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

Franck

Liked: Cleanliness, amenities
Disliked: Staff & service
Hôtel rénové dans le centre de Reims. Belles chambres. Dommage que le personnel, et en particulier celui du restaurant, soit si désagréable ! Nous n’y retournerons pas
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

jean pierre andre

Liked: Cleanliness, amenities, property conditions & facilities
Chambre très bien , personnel attentif et cordial
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
Nous avons apprécié la tranquillité de l’hôtel et son personnel adorable. La chambre était spacieuse, comfortable et nous y avons très bien dormi. Le parking souterrain (indépendant de l’hôtel) est très pratique mais un peu cher, nous avons payé 20€ pour 24h. Nous avons aussi testé leur restaurant/bar (qui, en passant, est très joli !) et y avons très bien mangé. En bref, nous y avons passé un agréable moment !
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities
Nieuw hotel - mooie inrichting - zeer vriendelijk personeel - heel goed ontbijt - toffe bar open tot 23.00. Ondergrondse parking is beperkt tot 1.80 hoogte (een probleem voor vele SUV's), maar bovengronds zijn er ook enkele plaatsen en eventueel kan je nog parkeren op een grote openbare parking op 150 m.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Alex

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jinsoo

Stayed 1 night in Mar 2026
Verified

6/10 Okay

Michael

Stayed 1 night in Feb 2026
Verified

10/10 Excellent

David

Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Bruno

Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Pierre Yves

Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

pascale

Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Laurent

Stayed 1 night in Dec 2025