2/10 Terrible
Angela
Travelled with family
10 Mar 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will begin on a positive note, the front desk staff at this hotel were friendly and respectful, even when I shared some unsavory news.
Beyond the staff, I do not have any other positive experiences with this hotel. When we opened the door to our room, there was a thick heavy cigarette odor. Upon entering the room, I wondered if the floor was going to give out from under my feet. The flooring was laminate and it felt soft and uneven under our feet.
I always inspect the beds for any signs of bugs. What I found was unsavory! Under the mattress protector sheet, I found carcasses of several species of bugs and several live bugs as well, in addition to sign of bed bugs. Under the bed, on the floor, my husband found a dead cockroach. While I was inspecting the beds, my husband and son found four live cockroaches in the bathroom and vanity area.
The nice newer laminate flooring was not installed correctly. There is a gap between the flooring and the wall. In that gap was at least 1 cigarette butt and a bunch of disgusting other indistinguishable items. There were other issues with cleanliness, the sheets had stains and cigarette holes, there were stains on the dust ruffles of both mattresses in the room, and the curtains appeared to be dirty as well.
I would not recommend this hotel to anyone. We immediately left after our initial inspection. There is no way I could have slept in that room with the unsafe environment that was presented to my family!