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Best Western Plus Richmond Airport Hotel

2.5 star property

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Photo gallery for Best Western Plus Richmond Airport Hotel

Exterior
Coffee service
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board
Free daily full breakfast
Seasonal outdoor pool

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly

Explore the area

View in a map
5300 Airport Square Ln, Sandston, VA, 23150
  • White Oak Village
    ‪1 min drive‬
  • Broad Street
    ‪8 min drive‬
  • Greater Richmond Convention Center
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪20 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(13 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(62 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly) | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.6 out of 10
Good
(10 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly) | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.0 out of 10
Very good
(10 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Standard Room, 1 Double Bed, Accessible, Bathtub

8.4 out of 10
Very good
(7 reviews)
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(81 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Best Western Plus Richmond Airport Hotel

Suburban hotel with free breakfast and free airport shuttle
A 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area are available at this hotel. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site.
Best Western Plus Richmond Airport Hotel offers 119 accommodations with iPod docking stations and coffee/tea makers. 37-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
The free breakfast at Best Western Plus Richmond Airport Hotel gets high marks from our customers. During your stay, you'll be within walking distance of White Oak Village. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Extended parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and conference space
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 9 minutes by car from Broad Street and 11 minutes from Greater Richmond Convention Center
  • Free airport and local-area shuttle service
  • Dogs welcome for a fee (restrictions apply)
Best Western Plus Richmond Airport Hotel offers its guests a 24-hour fitness centre and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. Event space at this hotel measures 441 square feet (41 square metres) and includes conference space. An area shuttle within 2 miles and A roundtrip airport shuttle (available on request) are free. The business-friendly Best Western Plus Richmond Airport Hotel also features a vending machine, coffee/tea in common area, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this Sandston hotel.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 4:00 AM to midnight on request
  • Free area shuttle up to 2 miles
  • Free uncovered self parking on site
  • Uncovered extended parking on site (USD 5 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Free area shuttle
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 441 square feet of conference space
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered extended parking fee: USD 5 per day
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Best Western Plus Richmond Airport Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 29 May and close on 30 September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Plus Richmond Airport
Best Western Plus Richmond Airport Hotel
Best Western Richmond Airport
Best Western Richmond Airport Hotel
Best Western Sandston
Plus Richmond Hotel Sandston
Best Western Plus Richmond Airport Hotel Hotel
Best Western Plus Richmond Airport Hotel Sandston
Best Western Plus Richmond Airport Hotel Hotel Sandston

Best Western Plus Richmond Airport Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 514 out of 1362 reviews
Rating 8 - Good. 353 out of 1362 reviews
Rating 6 - Okay. 208 out of 1362 reviews
Rating 4 - Poor. 145 out of 1362 reviews
Rating 2 - Terrible. 142 out of 1362 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant staying here. Will be back soon.
Stayed 1 night in Jun 2025

2/10 Terrible

Terra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not receive any kind of service such as clean sheets or towels. The room smells like urine and the TV and room Phone didn’t work. I rate this stay a zero
Stayed 3 nights in Jun 2025

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every encounter with the employees from nadod to Mike was very good. Strange to see so much construction and work being done at the moment.. but I'm sure it'll make it a much better place down the road. Very thankful for the transportation and great breakfast.
Stayed 4 nights in Jun 2025

2/10 Terrible

Hilary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was appalled at the condition of this facility. I’m pretty certain there is subsidized housing going on given the varied clientele observed …there was trash (ie piles of cardboard boxes) in the common area outside of the elevators (only 1/2 worked). Outside the facility didn’t look bad and it is well lighted. I also found the staff to be pleasant and friendly. I would not ever at here again.
Stayed 1 night in Jun 2025

2/10 Terrible

Rashad

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty and nasty
Stayed 4 nights in Jun 2025

6/10 Okay

Cynthia

Disliked: Property conditions & facilities
Getting new locking system which was desperately needed, coffee maker in room didn’t work, no coffee made for breakfast downstairs which was unfortunate, convenient location
Stayed 1 night in Jun 2025

4/10 Poor

Arjun

Disliked: Amenities
Stayed 2 nights in May 2025

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty, Ice machine on my floor did not work. No water in work out area, treadmill did not work. Floors looked like they had not been mopped in weeks Would not stay here again
Stayed 1 night in Jun 2025

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t do it.

Room reeked of marijuana. Desk gave us sheets to change our own beds, and air freshener. Bathroom walls had dirt stains everywhere and moldy toothpaste in the sink. Will never stay here again! Or any Best Western.
Stayed 4 nights in May 2025

10/10 Excellent

Kendall

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy check-in and check-out. Did not wait very long for shuttle service. Staff was friendly. Breakfast choices were limited.
Stayed 1 night in May 2025

6/10 Okay

Diane

Disliked: Cleanliness
Bath tub had some carosion around sinkhole, no one came to clean room. Water was room temp when taking a shower. Hotel needs to be renovated in some areas.
Stayed 2 nights in May 2025

6/10 Okay

Tim

Liked: Staff & service, room comfort
It was fair.
Stayed 1 night in May 2025

10/10 Excellent

Shay

Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 1 night in May 2025

6/10 Okay

Bliven

Stayed 2 nights in May 2025

6/10 Okay

Charlie

Stayed 1 night in May 2025

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Muy conveniente
Stayed 1 night in May 2025

10/10 Excellent

Khiem

Stayed 1 night in May 2025

6/10 Okay

Elaine

Travelled with partner
Disliked: Property conditions & facilities
This property was very close to the airport and reasonably priced and that drove my choice. On arrival, the parking lot had many vehicles with people "hanging out" and difficult to get a spot. The hotel is very outdated and "tired" the furniture in the room was threadbare and we placed towels over the love seat to sit on it. No USB or updated amenities at bedside. Breakfast was "ok" but coffee machine did not work right. Luckily, we were just there for one night before our flight or would have left.
Stayed 1 night in May 2025

4/10 Poor

shauna

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Was very outdated no very clean.
Stayed 1 night in May 2025

6/10 Okay

Ian

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel staff were friendly, but the room smelled like smoke despite being a non-smoking room. This really subtracted from the quality of my sleep and all of the clothes I had unpacked also smelled of smoke afterwards.
Stayed 1 night in May 2025

8/10 Good

Claudia

Liked: Cleanliness
Though the property is old, but everything works well. The staff is friendly, the breakfast is good with hot boiled eggs, sausage and roasted potatoes.
Stayed 1 night in May 2025

10/10 Excellent

Nicholas

Stayed 1 night in May 2025

2/10 Terrible

Charles

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025