6/10 Okay
Kristi, Pensacola
Travelled with family
13 Aug 2025
Liked: Cleanliness, staff & service, property conditions & facilities
It wasn’t the cheapest place but it was cheaper than the ones beside that were $200 a night. The staff were nice enough but a little ghetto. The room smelled so strong like mildew but they didn’t have anymore so I couldn’t move. There is no where within walking distance to eat. We ordered domino’s delivery and it took them 50 mins even after it stated it was on its way. I know that has nothing to do with the hotel but just as a warning. They put us in a room right by the breakfast/lobby area so anyone coming in or around there you heard them. The room is 111, if you need sleep and can’t sleep with noise ask for another room. Even the staff were so loud when talking to each other. No respect for people sleeping. We had asked for a shuttle to the airport in the morning and they were saying well she leaves at 9am … I’m like our flight isn’t till 11am can she take us at 9:30 at least the said yes. Well around 7;45am the phone rang in the room and it was someone at the front desk asking me to leave earlier if I wanted the shuttle. I told her I’d think about it. But after being woken up by the loud ring and all the people yelling we decided to go. The shuttle lady only takes you or picks you up before 9am. The lady was very nice and I felt bad she comes in early and leaves at 9am. She was apologetic and kind. But they really need to hire someone else for the next shift or take the shuttle part off their listing. I wouldn’t stay again.
Kristi
Stayed 1 night in Aug 2025