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The Promissory Hotel

2.0 star property

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Photo gallery for The Promissory Hotel

Lunch and dinner served
Classic Room, 1 King Bed | In-room safe, blackout curtains, iron/ironing board, free WiFi
Lobby
Classic Room, 1 King Bed | In-room safe, blackout curtains, iron/ironing board, free WiFi
Premier Suite, Multiple Beds | In-room safe, blackout curtains, iron/ironing board, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Bar

Explore the area

View in a map
201 S Jefferson St, Roanoke, VA, 24011
  • Place, Center in the Square
    ‪2 min walk‬
  • Place, Taubman Museum of Art
    ‪3 min walk‬
  • Place, Virginia Museum of Transportation
    ‪8 min walk‬
  • Airport, Roanoke, VA (ROA-Roanoke Regional)
    ‪12 min drive‬

Room options

View all photos for Signature Suite, 1 King Bed with Sofa bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Signature Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

In-room safe, blackout curtains, iron/ironing board, free WiFi

Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, 2 Bedrooms, Roll-in Shower

Floor plan

Premier Suite, 2 Bedrooms, Roll-in Shower

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms | In-room safe, blackout curtains, iron/ironing board, free WiFi

Premier Suite, 2 Bedrooms

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, Multiple Beds

Premier Suite, Multiple Beds | In-room safe, blackout curtains, iron/ironing board, free WiFi

Premier Suite, Multiple Beds

  • 47 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | In-room safe, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Loft, 1 Bedroom

In-room safe, blackout curtains, iron/ironing board, free WiFi

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, Multiple Beds

Floor plan

Premier Suite, Multiple Beds

  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Loft, 1 Queen Bed with Sofa bed

Loft, 1 Queen Bed with Sofa bed | In-room safe, blackout curtains, iron/ironing board, free WiFi

Loft, 1 Queen Bed with Sofa bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 Queen Bed

Signature Suite, 1 Queen Bed | In-room safe, blackout curtains, iron/ironing board, free WiFi

Signature Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

The Promissory Hotel

Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, self parking and a 24-hour front desk. Private bathrooms are not en suite.
The Promissory Hotel offers 27 accommodations with laptop-compatible safes and complimentary bathrobes. This Roanoke hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Rooms have detached private bathrooms.

Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at The Promissory Hotel, you're just a quick walk from History Museum & Historical Society of Western Virginia. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy Spanish cuisine while dining at ¡Suerte!
  • Self-parking available for a fee
  • Services include luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Center in the Square and a 2-minute drive from Berglund Center
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Promissory Hotel also features a 24-hour fitness centre and a lift. For a fee, parking is available.

This Roanoke hotel is smoke free.

¡Suerte! – This restaurant specialises in Spanish cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 10 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • ¡Suerte!

Things to do

  • 24-hour gym
  • Concerts/live shows

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways (122 centimetre high)
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Detached private bathroom
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 10.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

The Promissory Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 59 out of 78 reviews
Rating 8 - Good. 15 out of 78 reviews
Rating 6 - Okay. 3 out of 78 reviews
Rating 4 - Poor. 1 out of 78 reviews
Rating 2 - Terrible. 0 out of 78 reviews

10/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lynden

Liked: Cleanliness, amenities, property conditions & facilities
I stayed at The Promissory Hotel while visiting Roanoke for work. I thoroughly enjoyed my stay. The staff called me ahead of time to let me know which door to enter and where to park. Once getting there, they helped me with my bags to the room. The room was spotless and had a very unique vibe, unlike that of chain hotels. I also mentioned I would be staying in Roanoke more often so they offered to set me up with a frequent visitor rate. 10/10 recommend, I will be staying again!
Stayed 2 nights in Feb 2026

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service
Spotless. Brand new hotel
Stayed 1 night in Feb 2026

8/10 Good

Cheredelle

Stayed 1 night in Feb 2026

10/10 Excellent

Cara

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room, staff
Stayed 4 nights in Feb 2026

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities
Great location. Clean rooms. Friendly staff
Stayed 2 nights in Feb 2026

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
The staff were extremely accommodating. Cleanest room I’ve had in awhile.
Stayed 1 night in Feb 2026

8/10 Good

Rochelle

Stayed 2 nights in Jan 2026

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
From the moment I walked in the door, the staff was extremely friendly and accommodating. My room was upgraded from a loft to a king suite, and it reminded me of a small condo. The room was very comfortable, the kitchenette clean with plenty of mugs, cups, a refrigerator, and a kettle to boil water. The bathroom was clean with plenty of hot water and the shower very luxurious. The bed was comfortable and I enjoyed the robe hanging in the bedroom area. Everything about this suite was "new" and "fresh". As I was leaving the next morning, the lady at the front desk was again very kind and polite. She warned me to be careful walking out, as the floor had just been mopped and was slippery. Also, upon checking in on Thursday evening, the lady at the desk gave me a mini-tour of the building, and the spaces that were being renovated. It was interesting to see the concept and how much had already been done. I hope to return and see the finished product later this year.
Stayed 1 night in Jan 2026

8/10 Good

Donna

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond to make us comfortable; the room was immaculate and the bed very comfortable. We will definitely stay there whenever we are in Roanoke. The only reason I gave it 4 instead of 5 stars is that the hotel has a small loading area and it would have been great to have had valet parking as the hotel makes use of a parking garage separate from the hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

William

Stayed 1 night in Jan 2026