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Best Western Hotel Austria & Spa

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Photo gallery for Best Western Hotel Austria & Spa

Sauna, hot tub
Restaurant
Exterior
Staircase
Standard Room, 1 Queen Bed, Non Smoking | In-room safe, WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
20 Bis Place Massenet, Saint-Etienne, 42000
  • Place, Stade Geoffroy-Guichard
    ‪15 min walk‬
  • Place, Cité du Design
    ‪2 min drive‬
  • Place, Zenith Saint-Etienne Metropole
    ‪4 min drive‬
  • Airport, Saint-Etienne (EBU-Saint-Etienne - Loire Intl.)
    ‪17 min drive‬

Room options

View all photos for Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking | In-room safe, WiFi

Superior Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Twin bed on request)

Standard Room, 1 King Bed, Non Smoking (Twin bed on request) | In-room safe, WiFi

Standard Room, 1 King Bed, Non Smoking (Twin bed on request)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | In-room safe, WiFi

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, WiFi

Standard Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

Superior Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • Free Wi-Fi

Standard Room, 1 King Bed, Non Smoking (Twin bed on request)

  • Sleeps 2
  • Free Wi-Fi

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About this property

Best Western Hotel Austria & Spa

A full-service spa, a snack bar/deli and spa services are available at this smoke-free hotel. Additionally, a business centre, a 24-hour front desk and a front desk safe are on-site.
Air-conditioned accommodation at Best Western Hotel Austria & Spa offers a safe and complimentary bottles of water. 40-inch LED televisions come with cable channels. Additionally, rooms include coffee/tea makers and complimentary bathrobes.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Best Western Hotel Austria & Spa, you're just a quick walk from Musée d'Art Moderne de Saint-Etienne. Features include a full-service spa, a snack bar/deli and a business centre.
  • English breakfast served daily for a fee
  • Indulge in a treatment at the full-service spa
  • Amenities include a front desk safe, a business centre and multilingual staff
  • 8 minutes on foot from Musée d'Art Moderne de Saint-Etienne and a 2-minute drive from Stade Geoffroy-Guichard
Best Western Hotel Austria & Spa offers its guests a full-service spa. There's a snack bar/deli on site. You'll find a business centre on site.

Spa services, multilingual staff, and a front desk safe are also featured at Best Western Hotel Austria & Spa.

This Saint-Etienne hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Offsite parking available (EUR 20 per day)

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Multilingual staff

Business services

  • Business centre

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bathroom

  • Dressing gowns
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

  • Pets are welcome

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.50 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately EUR 15 for adults and from EUR 7.50 for children
  • Nearby parking fee: EUR 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Best Western Hotel Austria
Best Austria & Saint Etienne
Best Western Hotel Austria Spa
Best Western Hotel Austria & Spa Hotel
Best Western Hotel Austria & Spa Saint-Etienne
Best Western Hotel Austria & Spa Hotel Saint-Etienne

Best Western Hotel Austria & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 27 out of 64 reviews
Rating 8 - Good. 19 out of 64 reviews
Rating 6 - Okay. 12 out of 64 reviews
Rating 4 - Poor. 5 out of 64 reviews
Rating 2 - Terrible. 1 out of 64 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff service from all the family
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

lombardo

Liked: Cleanliness, staff & service, amenities
Top !
Stayed 1 night in Nov 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Great hotel for walking distance to the St Etienne football stadium. Basic but with excellent staff. Worth noting sauna/spa has an extra fee
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Hadj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jan 2025
Verified

8/10 Good

Lionel

Liked: Cleanliness, staff & service, amenities
Bien bonne literie
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, amenities
Personnel accueillant et à l'écoute
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Ketsia

Liked: Cleanliness, staff & service
Les chambres sont propre mais organisation pas fameux j’ai voulu annuler le petit déjeuner car je devais partir tôt impossible de ce faire rembourser, petit déjeuner beurre périmé assez déçu
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Novia

Liked: Cleanliness, property conditions & facilities
La chambre était très propre. Une bouilloire à disposition , un service très apprécié. Le personnel très agréable et le restaurant est très bien .
Stayed 1 night in Jan 2026
Verified

8/10 Good

Chantal

Liked: Cleanliness, staff & service, amenities
Nous avons appréciés le personnel très très aimable, le point négatif le contenu du petit déjeuné
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel

Tout le monde est très accueillant. Bien placé, chambre propre et bien équipée. Je recommande le restaurant
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Antoine

Liked: Staff & service
Disliked: Property conditions & facilities
Une super réception, mais énormément dessus des photos a la réalité.. Impossible de s'asseoir sur le toilette trop serré dans la salle de bain. La douche pas de pression et des fuites enormes sur la colone de douche. Le petit déjeuner laisse à désirer.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Djailani

Un séjour mais sa va
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel, il reste cher pour le lieu et l'emplacement, mais belle surprise et belle decouverte de son restaurant. Pour le prix j'aurai prefere avoir un spa gratuit. 30€/personne c'est abusé.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent !

Hôtel parfait ! L’accueil est excellent. Chaque personne est très agréable. Les plats au restaurant sont très bons donc je mange sur place à chaque fois sans hésitation. Parking au pied de l’hôtel quand il y a de la place. Les chambres sont à la hauteur du reste. Merci
Stayed 1 night in Apr 2025
Verified

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon accueil
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Nicolas

Liked: Cleanliness, staff & service
Très bon service et accueil seul bémol les wc sont dans un espace tout simplement beaucoup trop étroit !
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Matty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonne surprise

Chambre très propre, bien agencée, confortable et petit déjeuner très complet et joliment présenté ( brochettes de fruits frais etc).
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Ilima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne accueil et tout et parfait
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Très accueillant, propre et accessible. Un parking juste au pied de l’hôtel. Le restaurant est à faire, ne cherchez pas ailleurs. La cuisine est excellente.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

ATTENTION ARNAQUE!!

ATTENTION ARNAQUE!! Personnel très bien, une très très bonne table (super restaurant). Gros point noir: sur la réservation HOTEL.COM un spa et mis en avant comme faisant partie de l'hotel, mais en arrivant sur place on nous annonce qu'il n'est pas compris, il faut le payer a part... autrement dis communication MENSONGEREvia le site hotel.com... ca ca ne passe pas!!
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très gentil
Stayed 1 night in Nov 2024
Verified

8/10 Good

Rodolphe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très confortable et propre, le restaurant pour le soir au top, tres bon. Bemol: parking sur voirie payant, spa payant,
Stayed 1 night in Apr 2024
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RAS
Stayed 1 night in Jun 2024
Verified

8/10 Good

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé 50m du tram/bus « Terrasses » Bon petit déjeuner. J’ai testé le restaurant, bon aussi. TV (1 nuit sur 2 > mauvaise réception) : C+ et C+ Cinéma
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rien à dire ++++

Ras
Stayed 1 night in Apr 2024