4/10 Poor
Leroy
Travelled with family
12 Aug 2025
The hotel itself is very nice…new and modern. The location is downtown but the side our 5th floor room was on was above a very busy street…at all hours! We asked for a change of room after the first night but we were told it would be an additional 60$/night for a queen room vs the king we had reserved. That’s terrible customer service. There were ear plugs on the night table so the hotels knows it’s noisy. Bad experience! The hotel parking is limited and the area the hotel is in has a lot of homeless wandering past the off-site and street parking you have to use if the valet parking is full. Staff was not accommodating or helpful.
Leroy
Stayed 3 nights in Aug 2025

























