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Quality Inn & Suites I-35 near Frost Bank Center

3.5 star property

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Photo gallery for Quality Inn & Suites I-35 near Frost Bank Center

Lobby
Exterior
Lobby
Outdoor pool, pool loungers
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Room service

Explore the area

View in a map
3817 North PanAm Expressway, San Antonio, TX, 78219
  • Place, Brooke Army Medical Center
    ‪14 min walk‬
  • Place, Frost Bank Center
    ‪4 min drive‬
  • Place, San Antonio Zoo and Aquarium
    ‪8 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

7.6 out of 10
Good
(17 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, Multiple Beds, Non Smoking

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Double Beds, Accessible, Non Smoking

7.4 out of 10
Good
(6 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites I-35 near Frost Bank Center

Hotel with free breakfast, near Brooke Army Medical Center
An outdoor pool, a fitness centre and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Quality Inn & Suites I-35 near Frost Bank Center offers 62 accommodations with video game consoles and a safe. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Quality Inn & Suites I-35 near Frost Bank Center. During your stay, you'll be within walking distance of Brooke Army Medical Center. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the WiFi and the helpful staff
  • 14 minutes by foot from Brooke Army Medical Center and a 5-minute drive from Frost Bank Center
Quality Inn & Suites I-35 near Frost Bank Center offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. Free breakfast is available. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn & Suites I-35 near Frost Bank Center. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star San Antonio hotel.

Guests are served a free continental breakfast.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Cots (infant beds) are available for USD 15.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.00 per night
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Howard Johnson Inn San Antonio
Howard Johnson San Antonio
Howard Johnson Inn San Antonio AT&T Center
Howard Johnson Inn AT&T Center
Howard Johnson San Antonio AT&T Center
Howard Johnson AT&T Center
Quality Inn San Antonio
Quality San Antonio
Quality Inn Suites I 35 near ATT Center
Quality Inn Suites I 35 near Frost Bank Center
Quality Inn & Suites I-35 near Frost Bank Center Hotel
Quality Inn & Suites I-35 near Frost Bank Center San Antonio

Quality Inn & Suites I-35 near Frost Bank Center Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 355 out of 982 reviews
Rating 8 - Good. 195 out of 982 reviews
Rating 6 - Okay. 138 out of 982 reviews
Rating 4 - Poor. 114 out of 982 reviews
Rating 2 - Terrible. 180 out of 982 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with clean, spacious rooms and friendly staff—makes for a smooth and relaxing stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable rates for what you get. Room was clean, and the air conditioning worked perfectly in the Texas heat.
Stayed 3 nights in Jul 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the front desk was very polite and helpful. The room was clean, with fresh towels and good Wi-Fi.
Stayed 1 night in Jul 2025

4/10 Poor

Phaedra

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The bed was good. We had to up grade our room in order to have a working AC in July. I found that to be really un acceptable. We had stayed here about 5 years ago and it was much nicer. I will not be returning.
Stayed 1 night in Jul 2025

4/10 Poor

Gerardo, Fort Worth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the rooms stink to humidity, as soon as you step outside you room on the hallway it was super hot like they turn the whole ac off
Stayed 1 night in Jul 2025

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to major highways, which made getting around the city simple. Decent breakfast and friendly staff.
Stayed 1 night in Jul 2025

4/10 Poor

Jesus

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

LOOK ELSEWHERE

After looking at reviews, I assumed this was a decent place to stay. I was wrong. I knew this wasn’t going to be a 5 star hotel, but wow. Once I checked in, I came to realize there was no elevator. Once I got up to the floor, the hallway reeked a musty odor and was hot due to no AC. Once I entered the room, it was HOT! They had the AC off. I get they’re probably trying to save $, but when it’s 90+ degrees in Texas, you need that AC on so customers can enter a comfortable environment. It took HOURS for the AC to cool the room. Due to the AC being off, the room also had a musty smell which affected my asthma, now I am sick. As for the cleanliness, not the best. Drywall was cracking throughout entire room. One chair in living area was broken. Living room area could not be used because AC from bedroom would not cool it enough; so much for paying extra for the suite. Once room finally cooled, that musty odor remained. Only one roll of toilet paper was provided, AND IT WAS ALREADY UNROLLED/PREVIOUSLY IN USE. Couldn’t even get a brand new roll, ridiculous! Buttons for tv remote were also difficult to make work. Overall, very disappointing experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was kind and welcoming. The room had everything we needed and smelled fresh.
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

THANH

Stayed 1 night in Jul 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Aganetha

Stayed 1 night in Jul 2025

10/10 Excellent

Khristal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación para la graduación de airfoce
Stayed 5 nights in Jul 2025

10/10 Excellent

Cleon

Liked: Cleanliness, staff & service, property conditions & facilities
The service for our five days was good,the cleaning lady doesn’t speak much English but she see to it that we always have clean towels,toiletries and garbage out even though we denied service , the front desk is on top of everything, there was a little problem in my bathroom as soon as I point it out my room was change , I put a 4 for property condition because the gym really need a a/c it’s too hot or the a/c need to be fixed, my kids love the pool when we get there we realize the pool need cleaning but it did clean the next day, breakfast provided which is a plus, we were there for a graduation and it was just 9 minutes to fort Sam and 6 minutes coming back
Stayed 5 nights in Jul 2025

2/10 Terrible

Calvin

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The beds were not clean. The sheets had stains on them and there were hair in the beds, I was shown 6 rooms and they could not show me one bed that was clean. For a total of 8 beds. Now they are refusing to refund my money. I guess they do not understand it is there responsibility to provide a clean room
Stayed 1 night in Jul 2025

10/10 Excellent

John

Stayed 1 night in Jul 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A welcome box…

The check in & out process was fantastic they even give a little welcome box with a couple snacks and an arm deodorant which was neat and something no hotel has ever done. The facility and room was clean. Never made it to breakfast so can’t comment on that. The hotel is quiet, well lit and safe. The only 2 negatives is that the room had a seriously horrible musty smell and could use something to help absorb the moisture in the room to end that smell. Also, the fact that the pool was extremely cloudy & dirty which was a huge disappointment as my kiddo was looking forward to swimming. I think that if these two concerns were fixed it would be a great hotel to stay at.
Stayed 2 nights in Jun 2025

8/10 Good

Kosi

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

James, Orange Grove

Stayed 1 night in Jun 2025

6/10 Okay

David

Disliked: Property conditions & facilities
My first room the TV didn’t work. The phone didn’t work. They had to change me to another room after that it was just fair.
Stayed 1 night in Jun 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a ladies pair of underwear hanging on the door knob. There were in the wall. There was questionable stains on the furniture. The TV was not working.
Stayed 1 night in Jun 2025

8/10 Good

Terrence

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Jun 2025

2/10 Terrible

Braden

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
the power was off and no staff available. Waited over 30 minutes for a person to help me
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Jun 2025

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was old , the room duty, I didn't recommended.
Stayed 1 night in Jun 2025