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TownePlace Suites by Marriott San Antonio Northwest

3.0 star property

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Photo gallery for TownePlace Suites by Marriott San Antonio Northwest

Porch
Fridge, microwave, stovetop, dishwasher
Premium bedding, desk, blackout curtains, iron/ironing board
Property amenity
Outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Kitchen
  • Pool
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
5014 Prue Rd, San Antonio, TX, 78240
  • USAA Corporate Office Headquarters
    ‪7 min walk‬
  • South Texas Medical Center
    ‪5 min drive‬
  • Six Flags Fiesta Texas
    ‪7 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪12 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, desk, blackout curtains, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed (Mobility Accessible, Tub)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed

9.2 out of 10
Wonderful
(33 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed

Premium bedding, desk, blackout curtains, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(8 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Studio, Multiple Beds

8.6 out of 10
Excellent
(39 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Hearing Accessible)

Premium bedding, desk, blackout curtains, iron/ironing board

Studio, Multiple Beds (Hearing Accessible)

  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

TownePlace Suites by Marriott San Antonio Northwest

Family-friendly hotel with free breakfast and 24-hour fitness centre
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness centre and a 24-hour business centre. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, coffee/tea in a common area and dry cleaning. Housekeeping is available on request.
TownePlace Suites by Marriott San Antonio Northwest offers 123 accommodations with coffee/tea makers and complimentary newspapers. This accommodation has separate sitting areas and is furnished with queen sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at TownePlace Suites by Marriott San Antonio Northwest. During your stay, you're just a quick walk from USAA Corporate Office Headquarters. Features include free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Self-parking and extended parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • 6 minutes by foot from USAA Corporate Office Headquarters and a 5-minute drive from University of Texas at San Antonio
  • Pets welcome for a fee
TownePlace Suites by Marriott San Antonio Northwest offers its guests an outdoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Free breakfast is served daily. Barbecue grills, multilingual staff, and tour/ticket assistance are also featured at the family-friendly TownePlace Suites by Marriott San Antonio Northwest. Parking is available for a fee.

This 3-star San Antonio hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 5.12 per night; includes in/out privileges)
  • Uncovered extended parking on site (USD 5.12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2007
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 5 per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 0.75 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 5.12 per night (in/out privileges)
  • Uncovered extended parking fee: USD 5.12 per night
  • Pet deposit: USD 5 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Towneplace Suites Marriott Hotel San Antonio Northwest
Towneplace Suites Marriott San Antonio Northwest
Towneplace Suites San Antonio Northwest
TownePlace Suites Marriott San Antonio Northwest Hotel
Towne Suites riott Antonio we
TownePlace Suites by Marriott San Antonio Northwest Hotel
TownePlace Suites by Marriott San Antonio Northwest San Antonio

TownePlace Suites by Marriott San Antonio Northwest Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 1001 reviews
Rating 8 - Good. 262 out of 1001 reviews
Rating 6 - Okay. 130 out of 1001 reviews
Rating 4 - Poor. 71 out of 1001 reviews
Rating 2 - Terrible. 56 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

nancy

Travelled with family
Troy at the front desk was absolutely outstanding during my stay. He was attentive, professional, and always quick to assist with anything I needed. Every time I approached him with a question or request, he responded with genuine energy and a helpful attitude. When I asked about laundry soap, he immediately said, “Of course!” with a smile and even offered dryer sheets without me having to ask. That level of thoughtfulness and proactive service is rare and truly appreciated. Troy delivered the best customer service I’ve ever experienced at a hotel. He’s a true asset to the property!
Stayed 3 nights in May 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent front desk!! Courteous, accommodating, helpful, friendly, one of the best ever! Room is clean and has everything you need.
Stayed 1 night in May 2025

10/10 Excellent

Jaime

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious and clean. We had a mix up with our reservations and the manger spent over an hour on the phone with me the night before we were to check in to make sure I was satisfied with everything. They even moved a pull out couch into one of our rooms to accommodate us. Henry at the front desk was super friendly and very helpful with our specific needs and food recommendations. Breakfast was very good every day. The only issue we had was the lift to get a handicap person in the pool was not working. I would definitely stay here again if I ever go back to San Antonio.
Stayed 4 nights in May 2025

8/10 Good

Ester

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay was great. Loved the complimentary laundry detergent and dryer sheets and the free use of washer and dryer.
Stayed 4 nights in Apr 2025

4/10 Poor

Perla

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
In my opinion the restroom needs more cleaning. It was really dirty.
Stayed 2 nights in May 2025

8/10 Good

Marvin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast! The restroom need more toilet paper!
Stayed 1 night in May 2025

6/10 Okay

Edward

Travelled with family
Disliked: Cleanliness, room comfort

In between moves

Room needs upgrading, from the carpet, the bed frames and the shower heads. Housekeeping only came once to clean and never changed the towels when requested. Condition of the sheets and towels need replacement. Air conditioning blows directly to our heads and water temperature in the shower was sometimes unadjustable.
Stayed 4 nights in May 2025

4/10 Poor

Jordan M

Disliked: Cleanliness, property conditions & facilities
Partial of the hotel was destroyed, and the mess was still in there on the ground on the rear entrance.
Stayed 3 nights in May 2025

8/10 Good

Gabriella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Hotel was perfect for what we needed. Clean and comfortable. Staff was always friendly and attentive.
Stayed 3 nights in May 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trey checked us in and he was so kind. My second time staying at this location and it’s our favorite. Definitely will be back.
Stayed 1 night in May 2025

10/10 Excellent

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful. It is located in a great area.
Stayed 1 night in May 2025

6/10 Okay

Jessica De

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Nao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel, staff were excellent and showed professionalism, room were mostly clean. There were some stains on the window curtain. But other than that, nothing to complain. The hotel most likely old but still good hotel overall. Price were not bad.
Stayed 1 night in Apr 2025

10/10 Excellent

Jesus Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Arelis, Laredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

LUIS ROGELIO

Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Lory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Leysser

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel was right next to police sub station we felt safe with my family
Stayed 2 nights in Mar 2025

6/10 Okay

Ronald

Travelled with family
Liked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was close to where we needed to go. Nice size room. However, the elevator kept stalling. Was afraid to get on it at times for fear that it would stop while we were on it. Husband walks with a cane, so climbing 3 flights of stairs wouldn't be easy. Our door key worked (turned green), but the latch was loose and hard to open. We reported that. On the first night the water was turned off due to a leak in the building. After traveling all day, we just wanted to wash and go to bed. That was delayed due to this.
Stayed 2 nights in Mar 2025

6/10 Okay

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Over all it was clean and friendly but the breakfast was horrible experience there was so many people waiting and waiting for food to be made and it was hard to even get anything to eat the people that make the breakfast were very slow it wasn't until the end they rushed it but by then there breakfast time was over
Stayed 1 night in Mar 2025

2/10 Terrible

Felix

Disliked: Cleanliness
Stayed 7 nights in Feb 2025