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Tru by Hilton San Antonio Lackland Sea World

2.5 star property

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Photo gallery for Tru by Hilton San Antonio Lackland Sea World

Exterior
Exterior
Free daily full breakfast
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
9911 Ingram Road Suite A, San Antonio, TX, 78245
  • Place, Ingram Park Mall
    ‪4 min drive‬
  • Place, Joint Base San Antonio
    ‪4 min drive‬
  • Place, Lackland Air Force Base
    ‪5 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed

9.0 out of 10
Wonderful
(66 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Hearing) | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

7.2 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds

8.6 out of 10
Excellent
(106 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

King Room

  • Sleeps 2

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room with Two Queen Beds-Hearing Accessible

  • Sleeps 4

Guest Room With 2 Queen Beds And Tub-Mobility/Hearing Accessible

  • Sleeps 4

Similar properties

Lobby
SpringHill Suites by Marriott San Antonio SeaWorld Lackland
Far West Side
  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
4.1 out of 5, Very good, 1,011 reviews
The price is €79
includes taxes & fees
17 May - 18 May
SpringHill Suites by Marriott San Antonio SeaWorld Lackland

About this property

Tru by Hilton San Antonio Lackland Sea World

This smoke-free hotel features an indoor pool, a 24-hour fitness centre and self parking. Free full breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and a business centre are on-site. Housekeeping is available on request.
Tru by Hilton San Antonio Lackland Sea World offers 73 air-conditioned accommodations with a hairdryer and an iron/ironing board. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Tru by Hilton San Antonio Lackland Sea World. During your stay, you'll be close to Lackland Air Force Base. You'll find features such as free WiFi in public areas, plus an indoor pool and a 24-hour gym.
  • Free full breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a business centre, a computer and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 13 minutes by car from Lackland Air Force Base and 9 minutes from Lackland Air Force Base Visitor Center
  • Cats and dogs welcome for a fee
Tru by Hilton San Antonio Lackland Sea World offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. Free breakfast is served daily. Barbecue grills, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Tru by Hilton San Antonio Lackland Sea World. For a fee, parking is available.

This San Antonio hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (USD 5.41 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2019
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 49 per accommodation, per stay
  • 1.78 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 5.41 per day
  • Pet fee: USD 75 per accommodation, per stay (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Tru by Hilton San Antonio Lackland Sea World Hotel
Tru by Hilton San Antonio Lackland Sea World San Antonio
Tru by Hilton San Antonio Lackland Sea World Hotel San Antonio

Tru by Hilton San Antonio Lackland Sea World Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 733 out of 1172 reviews
Rating 8 - Good. 226 out of 1172 reviews
Rating 6 - Okay. 94 out of 1172 reviews
Rating 4 - Poor. 60 out of 1172 reviews
Rating 2 - Terrible. 59 out of 1172 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Celeste

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, the rooms were clean. I felt really comfortable during my visit
Stayed 4 nights in Jan 2026

6/10 Okay

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Microwave in the rooms. Was supposed to have an bathtub. We only had a shower.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ana

Stayed 1 night in Feb 2026

10/10 Excellent

Emile

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing and staff was super nice and helpfull
Stayed 2 nights in Jan 2026

4/10 Poor

Traniellia

I got the wrong room upon chrc
Stayed 2 nights in Jan 2026

10/10 Excellent

Ana

Stayed 2 nights in Dec 2025

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing.
Stayed 1 night in Jan 2026

4/10 Poor

Norelix Figueroa

Travelled with family
Disliked: Cleanliness
Room shower had all edges covered in mold
Stayed 1 night in Jan 2026

6/10 Okay

Marcquida

I visited San Antonio to attend my boyfriends BMT graduation @ Lackland Afb. I arrived on Dec. 30th around 2am, walked into the lobby, and spoke with the receptionist at the desk (short, heavyset woman that looked to be Hispanic). I explained to her that I already had a reservation which was from Dec. 30th- Jan. 2 and if possible I wanted to check in early. Now I understand that check-in is at 3pm and I was super early but the part that really upset me was her lying and saying she still had guests arriving that were already booked for Dec. 29th. I walked away and returned a few moments later and asked her could she charge me another night (at this point I was just tired & wanted to sleep for at least 2 hrs before I needed to head to Lackland). The way she moved to the computer so fast to charge my card was insane to me. She literally could've just told me yes you can check in early but there'll be a fee. 1. Don’t lie to my face and make it sound like you don't have anything available 2. Is it so hard to have a ounce of humanity in your heart? You likely know that I'm visiting from out of town & you can visibly see that I'm tired. For you to not show a tiny bit of empathy for another person is baffling to me. Then for you to charge me full price to stay half a night was even more crazy to me. After returning from the 1st day of graduation I did speak with another receptionist and explained everything to her. She did understand my issue and said that they don't do discounts but
Stayed 3 nights in Dec 2025

2/10 Terrible

Katy

Stayed 1 night in Jan 2026

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean.Staff were very helpful and friendly
Stayed 3 nights in Jan 2026

10/10 Excellent

cynthia

Liked: Cleanliness, amenities, property conditions & facilities
A pleasant place to call home for 3 days. Clean, modern, uplifting, good breakfast. Great location to Lackland AFB for grandsons graduation.
Stayed 3 nights in Jan 2026

4/10 Poor

Bibiana Rona

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom door didn’t close. Shower didn’t drain properly and hadn’t been cleaned in some time. Front desk was nice and friendly upon arrival. Floor was soft and it felt as though you would fall through any second. Variety of breakfast options.
Stayed 2 nights in Jan 2026

6/10 Okay

Pearl

Stayed 4 nights in Dec 2025

6/10 Okay

Telvin

Stayed 2 nights in Dec 2025

10/10 Excellent

Cristian

Stayed 3 nights in Jan 2026

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good as usual! This is the only place we stay when coming to San Antonio :)
Stayed 2 nights in Jan 2026

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service
The staff was friendly and the room was ok
Stayed 1 night in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Clean room. Convenient as it is right off the expressway.
Stayed 2 nights in Nov 2025

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was fine. The staff closed breakfast early on some days and many missed it. I didnt understand why you provided a refrigerator yet no coffee pot or microwave. Guest had to go to the lobby and wait in line to use a microwave. I honestly would have booked my stay if knew in advance bb
Stayed 4 nights in Dec 2025

10/10 Excellent

Emerald

Stayed 2 nights in Dec 2025

6/10 Okay

Saul

Travelled with partner
Liked: Property conditions & facilities
Decepcionado con el nulo servicio al cuarto que se me dio. 4 noches estuve y ni una sola vez fueron a limpiar la habitación. Hablé 3 veces por lo mismo y solo decían que lo iban a reportar al supervisor pero sin ningún resultado. Los alimentos eran pasables pero sin variedad. La ubicación es buena y será la última vez que lo visite y recomiende.
Stayed 4 nights in Dec 2025

6/10 Okay

Liza

Stayed 1 night in Dec 2025

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome the only problem we have it was 11pm and kids are tuning and screaming at hallways.. and no one answer at front desk we have to go out to asking silence twice…
Stayed 2 nights in Dec 2025

6/10 Okay

Carlos

Travelled with family
Liked: Cleanliness
It was fresh but not very tasty. It lacked seasoning. Few hot options. Eggs done one way. No choice between bacon or sausage. They only offered sausage patties and they were cheap large frozen patties, not fresh. They didn't have enough table waffle irons or pancake machines. It caused quite a bottle neck with families waiting their turn. They have one small container to hold milk for cereal and other needs. It ran out frequently. No fruit options. Only one option for yogurt. For what's charged per room with excess deposit and parking fees.
Stayed 2 nights in Dec 2025

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