4/10 Poor
Kyoko
Travelled with partner
22 Aug 2025
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
1. After checked in, my husband and I went to our room 3103, but the yellow light was on at the door knob, and we weren’t able to get in. I went to the front desk and told the situation to the receptionist who gave us the card keys. He said, “Those are ok, go back to your room. A maintenance guy will take care of it”.
I returned to #3103, and soon two maintenance guys came and helped to open the door. They said to us, “The door is good, but your card keys have problems, so ask at the front desk to get new ones”. We entered the room, and the tv screen showed, “Welcome TODD”. Neither of us is TODD. Before going to dinner, we stopped by the front desk to get new key cards. The receptionist gave us the new card keys, and we went dinner outside.
After dinner, we came back to #3103, and the card keys didn’t work again. We returned the front desk, but this time the receptionist who gave us the card keys wasn’t there. We explained the situation to another receptionist, and he looked at the computer and told us, “You haven’t checked in yet!!” What??? We went back and forth three times, and finally we were able to open the door by ourselves.
2. We made the reservation for a “Harbor View” room. The room #3103 was too low to see the harbor. We saw a big white building and some palm trees. Was our room in another room, because “TODD” should have stayed in the room? We were wondering where our room was. Anyway, we already went back and forth to the front desk three times and we gave up t
Kyoko
Stayed 3 nights in Aug 2025
