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Ibis Cúcuta Hotel

3.5 star property

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Photo gallery for Ibis Cúcuta Hotel

Exterior
Superior Room, 2 Double Beds | Premium bedding, down duvets, in-room safe, desk
Interior
Lobby sitting area
Daily buffet breakfast (COP 45000 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Calle 15 N° 0 - 28, San José de Cúcuta, Norte de Santander, 540006
  • Place, Colon Park
    ‪6 min walk‬
  • Place, Gobernación Norte de Santander
    ‪6 min walk‬
  • Place, Ventura Plaza Commercial Center
    ‪9 min walk‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Premium bedding, down duvets, in-room safe, desk

Room, 1 Double Bed

8.8 out of 10
Excellent
(41 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed (Plug & Play)

Superior Room, 1 Double Bed (Plug & Play) | Premium bedding, down duvets, in-room safe, desk

Superior Room, 1 Double Bed (Plug & Play)

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, down duvets, in-room safe, desk

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

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About this property

Ibis Cúcuta Hotel

A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and dry cleaning. Housekeeping is available on request.
Ibis Cúcuta Hotel offers 105 air-conditioned accommodations with laptop-compatible safes and a hairdryer. Beds feature down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead.

This San José de Cúcuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Ibis Cúcuta Hotel, you're just a quick walk from Colon Park. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Colon Park and Cucuta Museum of Culture
  • Airport pick-up shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. The business-friendly Ibis Cúcuta Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services.

This Beaux Arts San José de Cúcuta hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Restaurante Ibis Kitchen – On-site family restaurant.
Bar lounge – This bar only serves breakfast. Open 24 hours. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; COP 45,000 for adults and COP 25,000 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar lounge
  • Restaurante Ibis Kitchen

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 83300 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 45000 for adults and from COP 25000 for children
  • Airport shuttle fee: COP 50000 per vehicle (maximum occupancy 4)
  • Pet fee: COP 83300 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Ibis Cúcuta Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ibis Cucuta Opening December 2018 Hotel San José de Cúcuta
ibis Cucuta Opening December 2018 Hotel
ibis Cucuta Opening December 2018 San José de Cúcuta
ibis Cucuta Opening December 2018
ibis Cucuta Hotel San José de Cúcuta
ibis Cucuta Hotel
ibis Cucuta San José de Cúcuta
San José de Cúcuta ibis Cucuta Hotel
Hotel ibis Cucuta
ibis Cucuta (Opening December 2018)
Ibis Cucuta San Jose De Cucuta
Ibis Cúcuta Hotel San José de Cúcuta
Ibis Cúcuta San José de Cúcuta
Ibis Cúcuta
Hotel Ibis Cúcuta Hotel San José de Cúcuta
San José de Cúcuta Ibis Cúcuta Hotel Hotel
Hotel Ibis Cúcuta Hotel
ibis Cucuta
ibis Cucuta (Opening December 2018)
Ibis Cucuta San Jose De Cucuta
Ibis Cúcuta Hotel Hotel
Ibis Cúcuta Hotel San José de Cúcuta
Ibis Cúcuta Hotel Hotel San José de Cúcuta

Ibis Cúcuta Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 526 out of 783 reviews
Rating 8 - Good. 173 out of 783 reviews
Rating 6 - Okay. 41 out of 783 reviews
Rating 4 - Poor. 16 out of 783 reviews
Rating 2 - Terrible. 27 out of 783 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención y servicio me volvería quedar una otra vez
Stayed 1 night in Jan 2026

8/10 Good

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was good
Stayed 1 night in Jan 2026

10/10 Excellent

Selva, Weston

Liked: Cleanliness, amenities, property conditions & facilities
Air conditioner seems to have issues as it was dripping water. But other than that everything is good
Stayed 1 night in Jan 2026

10/10 Excellent

Giancarlo

Stayed 1 night in Dec 2025

10/10 Excellent

Temir

Nice stay
Stayed 1 night in Dec 2025

10/10 Excellent

Selva, Weston

Stayed 3 nights in Dec 2025

10/10 Excellent

Jorge

Stayed 2 nights in Dec 2025

10/10 Excellent

Antonio

Stayed 1 night in Dec 2025

10/10 Excellent

SERGIO, BARQUISIMETO

Stayed 1 night in Dec 2025

6/10 Okay

Maria Elizabeth

La habitacion estaba bien, pero fue un poco decepcionante que no tuvieran traslado al aeropuerto cuando es algo que promocionan en la pagina y esta dentro de los servicios, es la razon por la que decidi reservar este hotel para mi mama, quien tuvo que buscarse un taxi para el aeropuerto a las 4am porque el hotel no tiene el servicio. Deberian removerlo entonces
Stayed 1 night in Dec 2025

8/10 Good

Yadira Coromoto Mendoza

Stayed 1 night in Dec 2025

10/10 Excellent

Rudy

Stayed 1 night in Nov 2025

10/10 Excellent

MARISNEL

Stayed 1 night in Nov 2025

6/10 Okay

Miguel

Liked: Cleanliness, staff & service, amenities
This occasion was not good
Stayed 1 night in Nov 2025

10/10 Excellent

Antonela

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excelente! La atención del personal y instalaciones
Stayed 1 night in Sep 2025

10/10 Excellent

Isai

Stayed 1 night in Nov 2025

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel m, everything is near.
Stayed 1 night in Nov 2025

10/10 Excellent

NICOLAS

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Cristian

Liked: Cleanliness, amenities, property conditions & facilities
Good experience for our guests. The property is good located and did meet my expectations.
Stayed 1 night in Oct 2025

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, polite and helpful, Mrs Katherine is always very kind and professional, great location.
Stayed 4 nights in Oct 2025

10/10 Excellent

George

Stayed 1 night in Sep 2025

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
no gym in this facility wifi was ok
Stayed 5 nights in Sep 2025

10/10 Excellent

Maria Jose

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

MARIA

Liked: Amenities
Excelente opción para quedarse en Cúcuta
Stayed 1 night in Oct 2025

4/10 Poor

Jaime

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Cuarto con muchos ruido, sin vista e incómodo
Stayed 1 night in Oct 2025