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Alajuela City Hotel & Guest House

2.5 star property

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Photo gallery for Alajuela City Hotel & Guest House

Garden
Garden
Courtyard
Front of property
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Parking available
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Avenida 3, Calles 2 y Central, 25 Este de Museo Juan Santamaria, Alajuela
  • Place, Central Park
    ‪2 min walk‬
  • Place, Alajuela Cathedral
    ‪2 min walk‬
  • Place, Juan Santamaría Park
    ‪6 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪5 min drive‬

Room options

View all photos for Classic Room, Private Bathroom

Classic Room, Private Bathroom | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Classic Room, Private Bathroom

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Deluxe Room, Private Bathroom

Deluxe Room, Private Bathroom | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Deluxe Room, Private Bathroom

7.8 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Room, Private Bathroom (Superior Room)

Superior Room, Private Bathroom (Superior Room) | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Superior Room, Private Bathroom (Superior Room)

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room - Shared Bathroom

Comfort Room - Shared Bathroom | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Comfort Room - Shared Bathroom

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Economy Room - Shared Bathroom

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Economy Room - Shared Bathroom

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

Alajuela City Hotel & Guest House

This smoke-free hotel features a snack bar/deli, self parking and spa services. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available once per stay.
Alajuela City Hotel & Guest House offers 12 accommodations with a hairdryer and a ceiling fan. This Alajuela hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include a shower. In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Alajuela City Hotel & Guest House's great location gets high marks from our customers. During your stay, you're just a quick walk from Central Park. You'll find features such as free WiFi in public areas, plus a snack bar/deli and dry cleaning service.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the proximity to the airport
  • Steps from Central Park and a 2-minute drive from City Mall
There's a snack bar/deli on site. Public spaces have free WiFi. Spa services, a terrace, and a vending machine are also featured at Alajuela City Hotel & Guest House. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Alajuela hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 10 per night)
  • Onsite parking available only on request
  • Secured parking on site (USD 10 per night)
  • Limited on-site self parking

Food and drink

  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily) (for a fee)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Alajuela City Hotel & Guest House

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: USD 10 per night
  • Nearby parking fee: USD 10 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen fee: USD 2.26 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Los Volcanes Alajuela
Los Volcanes Alajuela
Hotel Los Volcanes
Alajuela City & Alajuela
Alajuela City Hotel & Guest House Hotel
Alajuela City Hotel & Guest House Alajuela
Alajuela City Hotel & Guest House Hotel Alajuela

Alajuela City Hotel & Guest House Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 379 out of 546 reviews
Rating 8 - Good. 116 out of 546 reviews
Rating 6 - Okay. 29 out of 546 reviews
Rating 4 - Poor. 9 out of 546 reviews
Rating 2 - Terrible. 13 out of 546 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Eden

Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay here! Such a great location for airport transit, and the hotel itself has so much character. Friendly staff. Good value for money as well. I’ll definitely be back.
Stayed 1 night in Jan 2026

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, amenities
This place was absolutely adorable! We felt safe and secure staying here as well as walking around the neighborhood to go to and from dinner each night. The staff was helpful and friendly as well. The breakfast was amazing and they had a few great options as well.
Stayed 1 night in Jan 2026

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities
House has lots of character, staff are friendly and helpful, breakfast was good and included. Rooms were basic but very clean, bed was comfortable and shower had plenty of hot water!
Stayed 1 night in Jan 2026

2/10 Terrible

Mahason

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a nice place. It is the equivalent to a hostel. You share the bathrooms with the floor. There is 1 shower, and 2 toilets. It said it had parking but it doesn't. I get that it is supposed to be homey and quaint but that is definitely not the case. If you want something cheap to spend the night just to say you didn't sleep in your car which would probably be more comfortable then check this place out.
Stayed 1 night in Jan 2026

10/10 Excellent

Ziyuan

Stayed 1 night in Jan 2026

10/10 Excellent

KATHERINE

Liked: Cleanliness
Easy spot for an overnight. Nice staff and breakfast
Stayed 1 night in Jan 2026

10/10 Excellent

Rhonda

Liked: Cleanliness
If you are looking to stay at a hotel away from the big chains, this hotel will give you the local CR experience. It is quaint and you will get a taste of the local culture. The only problem was the water was barely lukewarm. Not warm or hot shower available at this establishment. We stayed one night for the experience before moving to our final destination, and I’m glad we did.
Stayed 1 night in Jan 2026

10/10 Excellent

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Room clean and plenty of towels. Staff helpful. Only a few mins walk to the town square, nice places to eat close by.
Stayed 1 night in Jan 2026

10/10 Excellent

Benjamin

Stayed 1 night in Jan 2026

10/10 Excellent

Eden

Stayed 1 night in Jan 2026

10/10 Excellent

JOHN

Stayed 1 night in Jan 2026

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Very clean and friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Wesley

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was really nice
Stayed 1 night in Jan 2026

10/10 Excellent

Magda

Stayed 1 night in Jan 2026

10/10 Excellent

Vicki

Liked: Cleanliness, amenities, property conditions & facilities
Cute authentic oasis in the middle of the city
Stayed 1 night in Jan 2026

6/10 Okay

Robabeh, Mission Viejo

The staff were great.
Stayed 1 night in Jan 2026

10/10 Excellent

Nicola

Stayed 1 night in Jan 2026

4/10 Poor

MARIA

Disliked: Amenities, property conditions & facilities
El personal de trabajo muy amable y atento. El problema es que ustedes ofrecían el Hotel como excepcional, entiendo que la habitación era económica, pero en ningún lugar decía que las camas eran súper precarias. Parecían camas de niño. La habitación que me dieron estaba pegada a la puerta de entrada con la ventana donde tocan el timbre. No dormí en toda la noche Entraba y salía gente y se escuchaban las pisadas porque el piso de madera hacía ruido. El lugar es lindo para alguien, quizás que quiera viajar de una manera un poco más rústica pero tienen que explicar que esa habitación que da la calle es imposible con el ruido, no se puede dormir, se escuchaba autos pasar corriendo, bocinazos todo el tiempo. lCusbdo llegaba gente se prendió una luz blanca que entraba en la habitación no era excepcional. Es un lugar que está bien de paso, pero no pueden ponerlo como excepcional. El staff si fue muy amable, pero el lugar no era como Expedia lo describió, como un lugar excepcional. Por eso mismo dinero podría haberme quedado en un lugar con un baño en mi habitación y sin tanto ruido. Cuando fui al baño que era compartido estaban las toallas colgadas de alguien que se había bañado y no habían tirado la cadena y había material fecal. Me gustaría que me reembolsen la verdad. Ya que no pegue un ojo en toda la noche.
Stayed 1 night in Jan 2026

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place good location. Parking weird. There was one spot on site and I assume the rest is at a lot nearby
Stayed 1 night in Dec 2025

10/10 Excellent

Oscar

Stayed 1 night in Dec 2025

8/10 Good

stephen

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room and enjoyed the breakfast as well as the location. The location was especially very good.
Stayed 1 night in Dec 2025

10/10 Excellent

seamus

Stayed 3 nights in Nov 2025

10/10 Excellent

Rita

Stayed 1 night in Dec 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent staff, and great breakfast! Pura Vida
Stayed 1 night in Dec 2025

10/10 Excellent

Quentin

Stayed 1 night in Dec 2025