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Hotel Castillo

3.0 star property

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Photo gallery for Hotel Castillo

A room with a bed, two recliners, a wooden floor, a ceiling fan, and a TV.
A bar area with wooden shelves stocked with bottles, a television mounted on the wall, and a seating area with chairs and a pink sofa.
A building with the sign "HOTEL CASTILLO" indicating a hotel establishment.
A bar area with wooden shelves stocked with bottles, a long bar counter, and several chairs.
A balcony with a table and chairs, a red roof, and a view of a cityscape.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar
  • Laundry room

Explore the area

View in a map
Avenida 9 y Calle 9 y 11 Detras del ins, San José, 10104
  • Place, Morazan Park
    ‪3 min walk‬
  • Place, National Theater of Costa Rica
    ‪8 min walk‬
  • Place, Central Park
    ‪10 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪28 min drive‬

Room options

View all photos for Double Room, 1 Queen Bed

A room with a wooden ceiling, a television on a black stand, a leather sofa, a wooden coffee table, and a white refrigerator.

Double Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room, 1 King Bed

A neatly made bed with a wooden headboard, a dresser with a television, and a window with curtains.

Double Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed, Air conditioning

A room with a wooden ceiling, a bed with a blue bedspread, a leather sofa, a wooden table, and a rug.

Deluxe Suite, 1 King Bed, Air conditioning

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 King Bed, Balcony

A balcony with a glass table and chairs, a potted plant, and a view of greenery and buildings.

Deluxe Double Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(1 review)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Penthouse, 1 King Bed

A balcony with a table and chairs, a red roof, and a view of a cityscape.

Panoramic Penthouse, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Suite

A room with a bed, two recliners, a wooden floor, a ceiling fan, and a TV.

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Castillo

This smoke-free hotel features a restaurant, a bar/lounge and concierge services. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance.
Hotel Castillo offers 29 air-conditioned accommodations, with a safe. Flat-screen televisions come with premium cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Castillo, you're just a quick walk from Galería Andrómeda. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 4-minute drive from Sabana Park and a few minutes from University of Costa Rica
  • Airport drop-off shuttle service available for a fee
Some rates at Hotel Castillo are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Hotel Castillo also features tour/ticket assistance, a garden, and concierge services.

This 3-star San José hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 7:00 AM to 9:30 AM.
Hotel Castillo has a restaurant on site.

All-inclusive details

All-inclusive room rates at Hotel Castillo are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 9:30 AM for a fee: USD 4 per person
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Built in 1900
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Castillo

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately USD 4 per person
  • Airport shuttle fee: USD 20.00 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Castillo San Jose
Castillo San Jose
Hotel Castillo Hotel
Hotel Castillo San José
Hotel Castillo Hotel San José

Hotel Castillo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 22 out of 34 reviews
Rating 8 - Good. 4 out of 34 reviews
Rating 6 - Okay. 1 out of 34 reviews
Rating 4 - Poor. 4 out of 34 reviews
Rating 2 - Terrible. 3 out of 34 reviews

8.6/10

Cleanliness

9.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent staff. You couldn’t ask her any better. I have stayed there many times I will always go back there.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
All inclusive package is excellent, food is great. Drinks and alcoholic beverages. All staff make you feel at home. I've been coming back within the last 18years and always happy to be back. Don't hesitate to say hi to the owner Matthew who's usually around!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food options.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great stayed in penthouse 2. Only suggestions fix the doors between the balconies. They woke me up a few times at night. Would also be nice to have more privacy between the balconies with some plants or something.
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't realize the hotel caters to men seeking paid female companions. My wife and I found it to be an unpleasant situation, though it is legal in Costa Rica. Everything else about the hotel was great.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Alfred

Liked: Cleanliness, property conditions & facilities, room comfort
Really nice experience. Great staff!!!
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, peaceful entertaining place for single men looking for a low cost way to relax and mingle.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 2 nights in Jun 2024
Verified

4/10 Poor

Philip

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are outdated. Wooden floors in bedrooms squeaking and broken. Bathrooms are small and outdated. large roaches in bedroom. Termites eat the wooden floors.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

There's a New Little Gem in the heart of San Jose!

This is a little gem in the center of San Jose. What a find. The staff are second to NONE (Patricia, Monica, Darren). The rooms are clean, the food was terrific and the libations were plentiful. You walk into a deco-like lobby with just enough outdoors to know you're in Costa Rica. Highly recommend the all inclusive for an additional $10/day. Its good for this hotel and their sister property down the street. You'll be even after your first two drinks. My only wish was a small pool or an area outside to sit and relax. But having everything you could want in San Jose just a few minutes walk away more than made up for this. Thanks guys...Had a blast!!!
Stayed 3 nights in Mar 2018
Verified

4/10 Poor

Tracy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel staff were incredible. The shower wouldn't drain properly. The toilet looked stained. Spider webbs in the corners of the walls. The walls were dirty. The bathroom smelled like sewer. The housekeeping staff really need to do their jobs. The room that I was in was very small. Other than some of the hotel staff this is not a good hotel. They don't take pride in cleanliness.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Vriendelijk en behulpzaam personeel. De kamer die ik de eerste nacht had beviel me niet i.v.m. verkeerslawaai. De volgende dag een andere kamer gekregen die wel goed beviel.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for fun!

Very close to downtown, shops, restaurants. Very clean and the staff is very helpful. I have stayed here 2 years in a row.
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Castillo en San Jose

Great location. Staff work with you on any requests. Breakfast is delicious.
Stayed 2 nights in Jan 2021
Verified

8/10 Good

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Hotel was very nice. The all inclusive is well worth the money! They also have a sister hotel a few blocks away you can use your all inclusive at.
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the city, friendly staff!!! Will always stay there
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

client_français

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel idéalement situé dans San José. C'est un peu comme si vous étiez à la campagne sauf que vous êtes en plein centre-ville, c'est juste génial ! Le personnel est super gentil et cherche à ce que le client soit heureux. Franchement, tout le monde est sympa : le barman, la barmaid, les femmes de ménage, les gars de la réception, les gens à la cuisine, le manager. Si vous le pouvez financièrement, prenez les chambres les plus luxueuses et l'option pension complète "all included" où vous avez le droit aux trois repas et à autant de boissons que vous voulez. Vous êtes libre : la réception est ouverte toute la journée et toute la nuit ; les clients sont libres de venir avec qui ils veulent tant que tout le monde est en mesure de fournir des documents d'identité en règle. Il y a moyen d'y manger une nourriture saine et équilibrée. Je recommande vivement cet hôtel. En tout cas, j'y ai passé d'excellentes vacances.
Stayed 5 nights in Dec 2018
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay

Good location. Nice and quiet hotel felt like I had the whole place to myself. It’s an old building that has some character, I will definitely stay here again. The only bad thing about this place is that there is no daily maid service to clean the rooms.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent independent hotel

I love this hotel, it is my 4th stay here, and the facility and all inclusive service are always superb, in my view.
Stayed 1 night in Jul 2018
Verified

2/10 Terrible

Malcolm

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Hotel Castillo May 2018

Fortunately, the torture only lasted one night: 1. There was no hot water in the room. According to the front desk, there was no hot water in other rooms as well. 2. The front door and window faced the bar area, approximately 15 feet away. If the drapes were open, the bar patrons would peer into your room. 3. Due to the unpopularity of the Hotel, there was only one patron in the bar on this weekend night. Most of the guests were heading to other hotel bars in the area. This was actually good since it was quiet. Bar closed at 1130 p.m. 4. The “All Inclusive Food and Drink” deal is unsatisfactory. Unless you have problems with mobility, there are much better restaurants and bars within walking distance. The lunch and dinner provided by this special is mediocre, you can get much better elsewhere. Unless you speak Spanish, you will have to have the waiter translate your order to the cook who only understands Spanish. The exceptional waiter is the only employee that speaks English. The menu is also in Spanish. The free breakfast is tasty but they provide a fixed quantity. Other hotels in the area also provide as good or better breakfast in a buffet fashion. 5. If you pay your hotel bill with a credit card, the hotel will charge you an extra 6%. This is not a foreign transaction fee, but a scam. No other hotel, restaurant, or store that I know of charges this type of fee. 6. Bottom Line: No Hot Water, Subpar Food and Drink special, Credit Card Scam
Stayed 1 night in May 2018
Verified

4/10 Poor

Verified traveller

Too be honest not the nicest hotel. Rooms are not as promised.
Stayed 1 night in Apr 2018
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

THE place to Stay in San Jose!

Get the all-inclusive, I will stay here from now on!!! Ernesto is the most informed bartender you’ll ever meet during your stay.
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Hotel!

The place had an amazing location in the heart of San Jose, incredibly friendly service, and a wonderful room! We highly recommend Hotel Castillo in San Jose. Will come back for sure!
Verified

2/10 Terrible

moti

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jason

Stayed 3 nights in Nov 2025