See all properties

Ciqala Suites Hotel

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Ciqala Suites Hotel

Terrace/patio
The Signature Suite | 1 bedroom, premium bedding, memory-foam beds, minibar
Terrace/patio
Suite, 1 Bedroom | Living area | LCD TV
Front of property

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Parking included

Explore the area

Map
752 Manuel Fernandez Juncos Ave, San Juan, 00908
  • Puerto Rico Convention Center
    ‪11 min walk‬
  • Condado Beach
    ‪20 min walk‬
  • Casino del Mar at La Concha Resort
    ‪2 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, premium bedding, memory-foam beds, minibar

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | 1 bedroom, premium bedding, memory-foam beds, minibar

Studio Suite, 1 Queen Bed

7.4 out of 10
Good
(12 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for The Signature Suite

The Signature Suite | 1 bedroom, premium bedding, memory-foam beds, minibar

The Signature Suite

8.2 out of 10
Very good
(10 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Bathroom | Free toiletries, hair dryer, bathrobes, towels

Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, memory-foam beds, minibar

Presidential Suite

8.0 out of 10
Very good
(7 reviews)
  • 158 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, premium bedding, memory-foam beds, minibar

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Beach nearby, white sand, sun-loungers, beach umbrellas

Condado Palm Inn San Juan, Tapestry Collection by Hilton

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (570)
The price is €241
for 1 room
includes taxes & fees
3 Aug - 4 Aug
Condado Palm Inn San Juan, Tapestry Collection by Hilton

About this property

Ciqala Suites Hotel

Hotel with free breakfast, a short walk to Sheraton Casino
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking and a free beach shuttle. Additionally, a poolside bar, a rooftop terrace and concierge services are on-site.
Ciqala Suites Hotel offers 33 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the free breakfast at Ciqala Suites Hotel. During your stay, you're just a quick walk from Sheraton Casino. Enjoy features like free WiFi in public areas, free self-parking and a free beach shuttle.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Caribbean cuisine and ocean views while dining at Our SP Floor Lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the breakfast and the location
  • Within a 15-minute walk of Puerto Rico Convention Center and Pan American Pier
  • Free beach shuttle service
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Ciqala Suites Hotel. Free self parking is available.

This 4-star San Juan hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Our SP Floor Lounge – This poolside rooftop bar specialises in Caribbean cuisine. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Our SP Floor Lounge

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay
  • Service fee: 20 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property is professionally cleaned
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

CIQALA
CIQALA Luxury
CIQALA Luxury Suites
CIQALA Luxury Suites Condo
CIQALA Luxury Suites Condo San Juan
CIQALA Luxury Suites San Juan
CIQALA Suites
Ciqala Hotel San Juan
CIQALA Luxury Suites
Ciqala Suites Hotel Hotel
Ciqala Suites Hotel San Juan
Ciqala Suites Hotel Hotel San Juan

Ciqala Suites Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 438 out of 1003 reviews
Rating 8 - Good. 215 out of 1003 reviews
Rating 6 - Okay. 110 out of 1003 reviews
Rating 4 - Poor. 91 out of 1003 reviews
Rating 2 - Terrible. 149 out of 1003 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Travelled with partner
Disliked: Cleanliness, amenities
Didn't like its location or just the way it looks for the money 360.00 A NIGHT SND IT SAYS Luxury suites its not
Stayed 1 night in Apr 2025

8/10 Good

Eric

Stayed 2 nights in Apr 2025

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a small Boutique hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

martinique

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2025

2/10 Terrible

Lourdes, Guatemala

Business traveller
Liked: Cleanliness
Disliked: Staff & service
No place for a breakfast , they bring it at the room and came late when I need to do the check out , basically i did not eat. No water at the room They don't sale water Bad service and it is an expensive hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Gianni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Place

I had a wonderful experience in this propery since I arrived the general manager Miguel, Paola the receptionist also James. Love the breakfast in the room first time having a experience like that. I only stay for one night but next time we would love to stay for longer. Thank you to everyone who make us feel welcome.
Stayed 1 night in Mar 2025

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Mar 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Different room assigned

On the website I choose a Signature Suite and when I got to the hotel they had on their reservation a regular 1 bedroom suite. I requested the change but they told me the hotel was full
Stayed 1 night in Mar 2025

6/10 Okay

Dana

Travelled with partner
Liked: Staff & service
Our room was on the 2nd floor and we were awoken around 1am by music BLASTING from a van across the street that continued until 4am. We called the front desk but they couldn’t do anything. Our balcony was disappointing which old lumber piled up on one side. I took photos but don’t see where I can share.
Stayed 1 night in Feb 2025

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty, clean good service great food
Stayed 1 night in Mar 2025

2/10 Terrible

Sarah, Cleveland

Disliked: Staff & service
I booked this for one night they took $549 no confirmation of the booking and when I wrote them asking to return my money for the one night I have still yet to hear anything back from the property via email and when I callled I was told Expedia would process the refund. Still no resolution -$549 later?
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service

Love San Juan, but....

I was charged a non-refundable $200 service charge upon arrival above and beyond what I paid via Hotels.com (not a deposit, a service charge). I also had to leave a $200 deposit, which I was told at check out "should get refunded in 7-10 days). When I asked "should?" I was told, "Yes, 90%." Totally inappropriate and not customary. As I sit here state-side, I am still awaiting a refund of the deposit. I also had no hot water in the shower, but had hot water in the sink. This is clearly something that had to have been known. The desk staff were very nice and solicitous, but the hotel upkeep and policies were not up to my standards (and I am not picky).
Stayed 4 nights in Mar 2025

8/10 Good

Christian Casado

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2025

4/10 Poor

Judy Ramnarine

Travelled with group
Disliked: Amenities
Hotel is very tiny and small. Pool is inside a rooftop restaurant and can fit about 6 people. Parking space is very limited inside the hotel and very very very tiny. Hotel employees are seen sitting in the guest areas and it seems very creepy. Shop next to hotel is very rundown and looks very creepy with all the drunks hanging around
Stayed 7 nights in Mar 2025

6/10 Okay

Jean-Andre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Bianca

Stayed 1 night in Feb 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Patio and property was a bit dated. Shower curtain only half very strange
Stayed 1 night in Feb 2025

4/10 Poor

India

Bb
Stayed 3 nights in Feb 2025

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and well kept, the breakfast was ok. You must order it via a link provided each night before which became a task while on vacation and after the 3rd night the hotel stop sending a reminder and the link, thank goodness we kept the text with the last link received. One morning the breakfast was 30 min late and it was not what we ordered but we ate it and hoped for the best the next morning. The parking spaces are tight and limited but a nice perk to have included with the stay, the staff was kind and hospitable. Our room was in the penthouse level which at first seemed attractive except that there is a rooftop bar and restaurant right above which was noisy at times in the night and the smell of food often crept into our room. The room itself was really spacious, bed was comfortable, the shower hardly had any pressure but the water temps were good, there was no shower curtain and the height of the tub was higher than a typical tub, could be difficult to get in and out of for some people, the pole for the towel rack kept falling every time you went to grab a towel off of it. I kind of felt like we might have had the worst room in the hotel to be honest but we made the best of it.
Stayed 5 nights in Feb 2025

8/10 Good

Theresa Louise

Travelled with group
Liked: Cleanliness, staff & service
I loved the location of this hotel! It was central to everything as long as you dont mind the walk. Uber can get you everywhere for little money. Rooms were sparse...no artwork, bare walls like a prison. We stayed in.a Presidential suite that accommodated 6 people... but there were only 4 bath towels, 5 forks in our drawer, 4 glasses, etc. And the coffee pot made a single cup at a time with only 2 pods and no creamer or sugar available. The free breakfast delivered to our room was great the first few days. After that delivery was very late (hours late, not minutes) and the food had clearly sat under a heat lamp for a very long time. Our complaints were addressed by the GM who graciously removed resort fees from our bill. The desk staff are very nice but not always terribly knowledgeable about their property. Restaurant upstairs is okay...not great but their bar makes top notch cocktails that you would find in a NYC nightclub!! Overall we would likely look elsewhere if we wanted to return to Puerto Rico because there are so many other places to choose from.
Stayed 6 nights in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Alessandra

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was easy to find and the people at the front desk were friendly and super helpful.
Stayed 4 nights in Feb 2025