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Four Points by Sheraton Caguas Real Hotel & Casino

3.5 star property

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Photo gallery for Four Points by Sheraton Caguas Real Hotel & Casino

Lobby
Breakfast, lunch, dinner served; pool views
Meeting facility
Porch
Casino

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
500 Alhambra En Granada Boulevard, Caguas, 00726
  • Place, Carribbean Cinemas Las Catalinas
    ‪4 min drive‬
  • Place, Catedral Dulce Nombre de Jesús
    ‪5 min drive‬
  • Place, Casa Rosada
    ‪5 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(33 reviews)
  • Mountain view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(47 reviews)
  • Mountain view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Pool View

A hotel room with a large bed, a desk with a flat-screen TV, a chair, a nightstand, and a lamp.

Deluxe Room, 1 King Bed, Pool View

8.6 out of 10
Excellent
(4 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(17 reviews)
  • Mountain view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Pool View

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Deluxe Suite, 1 King Bed with Sofa bed, Pool View

10.0 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Four Points by Sheraton Caguas Real Hotel & Casino

A casino, an outdoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site. Housekeeping is available on request.
Four Points by Sheraton Caguas Real Hotel & Casino offers 125 accommodations with a safe and free newspapers. Beds feature Select Comfort mattresses. 55-inch LED televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Four Points by Sheraton Caguas Real Hotel & Casino. During your stay, you'll be close to Jardin Botanico y Cultural de Caguas. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at Flor de Caña Eatery Eatery & Bar, a family restaurant with pool views
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • 4.4 mi (7.1 km) from Jardin Botanico y Cultural de Caguas and 17.9 mi (28.8 km) from El Yunque National Forest
Four Points by Sheraton Caguas Real Hotel & Casino offers its guests a kids' pool, an outdoor pool, a waterslide, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A casino, a terrace, and multilingual staff are also featured at the family-friendly Four Points by Sheraton Caguas Real Hotel & Casino. For a fee, parking is available.

This 3.5-star Caguas hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Flor de Caña Eatery Eatery & Bar – Overlooking the pool, this family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 13.38 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 17 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Flor de Caña Eatery Eatery & Bar

Things to do

  • 10 gaming tables
  • 18-hole adjacent golf course
  • 24-hour gym
  • 433 slot machines
  • Casino (3,800 square foot of space)
  • Children's pool
  • Outdoor pool
  • Piano
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon

Early check-in subject to availability

Early check-in fee: USD 25.00

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

Late check-out fee: USD 25.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 17 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10.00 to 25.00 for adults and USD 10.00 to 17.00 for children
  • Self-parking fee: USD 13.38 per day (in/out privileges)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caguas Four Points

Caguas Four Points Sheraton

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Four Points by Sheraton Caguas Real Hotel & Casino Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1007 reviews
Rating 8 - Good. 226 out of 1007 reviews
Rating 6 - Okay. 89 out of 1007 reviews
Rating 4 - Poor. 38 out of 1007 reviews
Rating 2 - Terrible. 33 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Shalita

Stayed 1 night in Jan 2026

10/10 Excellent

mark

Stayed 1 night in Jan 2026

10/10 Excellent

Juan

Stayed 2 nights in Jan 2026

6/10 Okay

Victoria

Liked: Staff & service, amenities
Overall, we had a pleasant stay. The hotel was very clean, which we truly appreciated, and the staff provided good and friendly service throughout our stay. There was a slight damp smell in the room, and the air conditioning was a bit noisy at times, which affected the quality of rest. The location is not very central and there aren’t many attractions nearby, but it’s a good option for travelers looking for a calm and comfortable place to stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

James

Stayed 2 nights in Jan 2026

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Dec 2025

8/10 Good

Acisclo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and updated.
Stayed 1 night in Dec 2025

10/10 Excellent

Reji

Stayed 5 nights in Dec 2025

8/10 Good

Beatriz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, facilitues were grea,. The keys were an issue all the time.To open the room, to get out of parking, at.check.out. The coding canceled for no reason in different ocasions. Otherwise, it would get 5 stars
Stayed 2 nights in Dec 2025

10/10 Excellent

pedro, riverview

Stayed 3 nights in Dec 2025

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2025

10/10 Excellent

Luis

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Room was clean
Stayed 1 night in Nov 2025

10/10 Excellent

Oscar Mauricio

Stayed 3 nights in Oct 2025

8/10 Good

Andrew George, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be clearer, other than that good with very friendly staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

jesus

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Buen hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

NEIL

Stayed 2 nights in Oct 2025

10/10 Excellent

peter

Travelled with family
Liked: Property conditions & facilities, room comfort
It was great
Stayed 3 nights in Nov 2025

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 7 nights in Nov 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Oct 2025

10/10 Excellent

luz

Liked: Cleanliness, staff & service, amenities
Everything was excellent
Stayed 1 night in Nov 2025

10/10 Excellent

Lizbeth

Liked: Cleanliness, amenities, property conditions & facilities
Todo súper limpio
Stayed 1 night in Nov 2025

10/10 Excellent

BRENDA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes, the room was excellent and the staff too courteous ♥️. I want return.
Stayed 1 night in Oct 2025

8/10 Good

Anibal

Stayed 2 nights in Oct 2025